‘In the Future, Customers Will Drive Up to a Drive-Thru to Just Pick Up Their Food.’
Modern Restaurant Management
MARCH 24, 2025
. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The Change is difficult.
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