Modern Restaurant Management

MAY 2, 2025

By reducing stress, optimizing workflows, and improving customer interactions, these innovations create a more resilient business model, positioning restaurants for growth in an increasingly tech-driven landscape. By automating key tasks and improving workflows, restaurants can serve customers more quickly without sacrificing quality.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

SpotOn

APRIL 14, 2025

Recent product innovations enhance operational efficiency and guest engagement for restaurant operators.   Driving Innovation: New Product Launches and Enhancements SpotOn continues to bring new updates to streamline operations, enhance guest experiences, and drive restaurant profitability. and Finn’s Fish House. 

2025 110

2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

APRIL 9, 2024

Bank of America suggests that technological innovation is the real game-changer , and it could have a big impact on the overall bottom line for restaurants in 2024. Moving to Multichannel Dining Experiences Dining out is… back? It has its place in the restaurant industry, particularly for quick-serve experiences.

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

FEBRUARY 11, 2020

The premiumization of tea is a natural extension to what has been taking place in fine wine, specialty coffee, craft spirits and beer over the past several decades. Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

OCTOBER 16, 2023

With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years. In August 2023, only eight percent of consumers we surveyed say they do not eat out, so dining out is “in” again. 62 percent rarely or very rarely enjoy fine dining.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

OCTOBER 10, 2023

Running a restaurant isn't just about serving great meals. Innovative Ways to Attract and Retain Customers Effective lead generation strategies are vital not only for attracting new customers but also for re-engaging previous ones. For franchise owners, maintaining uniform excellence across all outlets is key.

Loyalty Program 486

Loyalty Program Franchising Franchise Social Media 486

Modern Restaurant Management

OCTOBER 27, 2022

Here are some examples of how connectivity technologies are helping QSR brands, like Dunkin’, connect with customers and redefine the dining experience. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. Easing Customer and Employee Friction.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

EATER

MARCH 27, 2025

population that dined out at least once in the past month, hoping to better understand how Americans are approaching dining out in this new era. Eater readers are a bit of an outlier here, with users being just as likely to plan a new dining experience the same day (22 percent) as a week ahead of time (21 percent).

Social Media 225

Social Media Fine Dining Online Ordering Dine-in 225

Modern Restaurant Management

SEPTEMBER 11, 2020

Restaurant segments represented include fine dining, casual dine, fast casual, quick service restaurants and bars. Innovating During COVID-19. The survey group included 418 restaurant operators and 1,500 restaurant patrons who had visited a restaurant two or more times per month prior to COVID-19.

Fine Dining 507

Fine Dining Fast Casual Innovation Employee Relations 507

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

JANUARY 31, 2025

“In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square. The data shows a remarkable 61 percent of singles are willing to dine out for a first date on February 14th, while 51 percent of all diners are considering double dates.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Instead, the sector will be welcoming in-app and touchless payments to boost speed and efficiency for all types of restaurant dining.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

APRIL 22, 2020

Read on to learn why he says: "The Coronavirus crisis is pushing all of us to think innovatively." As the largest rare wine retailer and wholesaler in the country, we work with fine dining restaurants all across the nation including many that are Michelin ranked, Wine Spectator Grand Award winners. David Parker.

Retail 411

Retail Seating Customer Service Supplies 411

Goliath Consulting

AUGUST 1, 2023

These establishments are known for their casual atmosphere and pair well with the Western trend of social dining. Or the crispy delight of a tempura prawn served atop a classic Margherita pizza. Matcha-infused cocktails are also a great innovation to consider. “The Rise of Izakaya Dining in America.”

Innovation 195

Innovation Fine Dining 2021 Email Marketing 195

Modern Restaurant Management

MAY 21, 2020

Though expecting business as usual to be ‘usual’ is a little far fetched, many restaurants are opting for innovative ways to counter the virus – some even becoming part of the solution. Identify your most well-received dishes and continue to serve them. Enlighten Guests on How You Provide a Safe Dining Experience.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Of course, people will always dine out.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Culinary Cues

MAY 20, 2024

Study his approach that stems from a work/life balance while accepting nothing short of excellence in every aspect of his restaurant. [] RESTAURANTS TURNING AWAY FROM CLASSIC TECHNIQUE & ADOPTING THE USE OF CONVENIENCE PRODUCTS: Escoffier was very innovative. This is still the over-riding mission of Ritz Carlton Hotels.

Hotels 341

Hotels Front of House Fine Dining Back of House 341

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal."

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

DECEMBER 19, 2022

And, you don’t have to run a cocktail bar or fine dining location to play with these combinations. There are also styles of wines, including orange and reds, produced in France or Italy made to be served chilled which is another trend we saw on the tour and expect to see more of in 2023. Take Inspiration from the Past.

Bar 474

Bar 2023 Back of House Coaching 474

Modern Restaurant Management

DECEMBER 4, 2019

What’s on our collective horizon for the future of dining? Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. So, where are we headed?

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Consumer Spending on Dining Out.

2020 481

2020 Influencer Point of Sale Food Safety 481

Restaurant Business

JUNE 5, 2025

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. Konro is a Japanese-inspired concept known for a 10- to 14-course tasting menu, served at a chef’s counter with only 10 seats.

Fast Casual 144

Fast Casual Leadership 2025 Loyalty Program 144

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. Zagat debuted Zagat Stories.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Culinary Cues

APRIL 26, 2020

Having your chef walk through the dining room and connect with guests is a way to make customers feel special and provides an opportunity for them to ask serious questions about the menu. Will it be participative dining, self-serve, cash and carry, fun dining, fine dining, educational dining, etc.?

Guest Recovery 410

Guest Recovery Kitchen Safety Customer Service Food Safety 410

Culinary Cues

APRIL 18, 2020

He wrote one of the first books on the art of cooking that depicted kitchen life during these times and serves as one of the early foundations of the development of French cuisine. [] BARTOLOMEO SCAPPI. A chef during the Renaissance – Scappi became a well-known master of cooking during his time as chef for Popes Pius the IV and V.

Hotels 433

Hotels Innovation 2002 Book 433

7 Shifts

JUNE 29, 2022

They employ thousands of people and have served billions, and with so many people affected, it's understandable why there are franchise-specific laws and regulations in place. A consistent menu ensures standard serving across locations. Some of the biggest restaurant businesses on the planet are franchises. Menu Consistency.

Franchising 370

Franchising Franchise Restaurant Law Document 370

EATER

FEBRUARY 9, 2022

Chefs are using vegan ingredients, some of which have been around for centuries, to advance luxury vegan dining Caviar is synonymous with luxury. However, the past few years have seen an increased interest in plant-based eating, and the rise of not just vegan restaurants, but vegan fine dining. Vegan caviar is the new luxury.

Fine Dining 246

Fine Dining 2002 Customer Service Dine-in 246

Modern Restaurant Management

DECEMBER 27, 2019

. “This acquisition is another demonstration of our strategy to acquire new companies to enhance product capabilities and extend our leadership in the vertical industries we serve,” said NCR President and Chief Executive Officer Michael D. Photo credit: Bill Milne. I am honored to now be working with him so closely.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. 55 percent plan to add more space for pick-up.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. 8 in 10 consumers (78 percent) plan to continue their current dining habits even after the pandemic subsides. Canadian Dining Trends. Restaurant Resiliency. QSR Hiring. Delivery Driver.

2021 474

2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

JULY 14, 2020

“White Castle is an industry innovator, and we take a great amount of pride in our history – never forgetting about the future ahead,” said Lisa Ingram, CEO of White Castle. Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

AUGUST 22, 2023

These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? It empowers restaurants to proactively adapt and fine-tune menus to meet evolving consumer preferences that can include layout, readability and reduced anxiety from an over cluttered menu. What Is AI, Really?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

ChowNow

FEBRUARY 21, 2025

The Different Types of Restaurant Apps (With Examples) Each of these restaurant apps serves a very specific purpose that will make operating your business significantly easier. A packed dining room is great, but without the right system, long wait times and disorganized seating can lead to frustrated customers and lost business.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195