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There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.
Customers are becoming more discerning about value and anxious about the price of a meal (from quick service to finedining). It is, after all, the experience that makes dining special and allows restaurants to play such an important role in communities. Is the experience in jeopardy? Where theres a will there is a way.
Like a fine wine we are a blend of different flavors that through experience reflect a perfect mix – each flavor has a role to play and is introduced in the right proportion to create that signature. Although we rarely map this out, we should open ourselves up to experiences and potential influences. PLAN BETTER – TRAIN HARDER.
The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from finedining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.
When prepared tableside, the well-trained server or matre d would crush garlic between sister table forks, rub the interior of the bowl, use finesse to pour the right amount of olive oil, a coddled egg yolk, fresh lemon, salt and cracked pepper, and freshly grated parmigiana cheese. Food for thought.
We sought a model that we could influence tremendously with our labor. We were able to train people more gradually, without putting the burden of the restaurant's overall quality on their shoulders. It's 100% our vision and not influenced by banks or people we are indebted to.
To say Sri Lanka has one cuisine ignores its deep culinary influences and strengths. The British also brought down South Indian laborers to work the plantations, and their descendants now form the Malaiyaha Tamil community in tea towns like Nuwara Eliya, where theres a strong South Indian influence at vegetarian-only restaurants.
At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Does every cook prepare each dish exactly the same as the chef trained them to? Does front of house greet every customer the same?
Whatever your end goal might be: Executive Chef in a finedining operation, Corporate Chef, Sous Chef, Restaurant Manager, Entrepreneur, Research Chef, or Consultant – where ever you hope to land in the future – put that goal in writing. PLAN BETTER – TRAIN HARDER. Good luck, be the best that you can be. Restaurant Consulting.
Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Of course, people will always dine out.
Communication is core to greatness. [] A NETWORK OF INFLUENCE: Greatness is rarely an individual effort. Chefs must know how to identify, hire, train, mentor, coach, evaluate, and sometimes cut a team member loose if his or her presence has a negative impact on the team. PLAN BETTER – TRAIN HARDER. This is what great chefs do.
One could claim, and rightfully so, that he had the greatest influence on the profession and that the chefs’ job was elevated to new levels because of Escoffier’s efforts, approach towards cooking, vision, and skill. He would spend endless hours trying to figure out how to re-create the experience of in-house dining through home delivery.
QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.
This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. In many cases, controlling labor costs is less about cutting people and more about scheduling smarter and cross-training your existing employees.
Factors that influence your profit margins Several things determine how wide or narrow your restaurant profit margins can be: Location: Rent in a prime downtown spot can devour your net profit. Restaurant type: Whether you run a finedining, fast casual, or quick service concept plays a big role in potential margins.
Every restaurant concept should be intentional about their branding, from food trucks and cafes to brunch spots and fine dininggreat branding is how your restaurant stands out and stays memorable. Branding isnt just for big-name chains with deep pockets and multi-million-dollar ad campaigns. But how to brand a restaurant isnt always clear.
Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. Maintaining quality service is especially important in finedining establishments. Hire skilled kitchen staff and train them. Ensure waiters are well-trained. Manage Restaurant Capacity.
Engaging Your Team Training Staff on New Menu Items Your team is your greatest ambassador for the new menu launch : Host training sessions to familiarize them with ingredients, preparation, and presentation. Encourage Feedback – Fine-tune dishes based on their input. Include Stunning Photos – Let the visuals do the talking.
Building on decades of Korean Mexican cuisine in the city’s Pequeño Seúl, restaurants are crafting menus with global influences and attracting new customers The smells of Korean barbecue and Mexican street food mingle in the air of Zona Rosa, a central neighborhood of Mexico City. The Mexican influence is natural. The bathroom at Xeul.
“In 2025, restaurants are walking the fine line between automation and hospitality,” said Ming-Tai Huh, Head of Food & Beverage at Square. The data shows a remarkable 61 percent of singles are willing to dine out for a first date on February 14th, while 51 percent of all diners are considering double dates.
Yes, Balthazar and Jean-George still thrive, but French cuisine is no longer the be-all-end-all of finedining. But look around and a certain nostalgia for the white tablecloths and frisée aux lardons of French dining is manifesting. The brasserie and the bistro are distinctly not finedining.
" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030.
This information can then influence your marketing initiatives. Reservation-tracking tools use your dining room’s capacity and floor plan, which helps prevent overbooking. Employee experience Restaurant management software digitizes tasks like clocking in and out, tip pooling, and training. This helps prevent expensive no-shows.
Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant. In his work, he realized that many employees get thrust into management positions without any training. Texting is a valid format for team training.
And most recently a locavore, mountain-to-table food movement has built on these overlapping historical influences and endemic Rocky Mountain ingredients to create bold meals fit for the breathtaking setting. He’s survived being hit by a train, fathered numerous offspring, and has been known to eat the occasional black bear.
It is the chef, after all, who makes the newspapers and magazines, receives the applause from happy customers in the dining room, is respected and feared by all who knock on the kitchen door to make a sale, and is given credit for the restaurants success by managers and owners. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.
Alchemist For just $500K, you too can sign up for a finedining experience in space In 1970, Gil Scott-Heron released “ Whitey On The Moon ,” a spoken-word poem juxtaposing America’s space race with the realities of Black poverty. “
And it works 59% of respondents say marketing emails influence their purchase decisions. Seasonal Menus & Event Announcements If you roll out seasonal dishes, holiday specials, or themed dining experiences, let your audience know in advance. These insights can help you fine-tune your email strategy for better performance.
The main takeaway: It’s led to higher prices and lower foot traffic at many of the state’s dining establishments. With customers seemingly viewing dining out a luxury, restaurants that can differentiate themselves in terms of quality and value will have a competitive advantage.”
He felt strange cooking “authentic” Indian food as someone who was born in America, and he recognized he had other influences growing up in California that felt just as important to him as those of his family’s heritage. “I always wanted to cook Indian food, but I want to do it my way,” he says. And half the time they’re basically pranks.
Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. Theres little room for branding, and menu presentation, pricing, and promotions are often influenced by the platforms rules rather than the restaurants preferences. Customer retention are repeat customers coming back?
Oxte Immigrant chefs are shaking up Paris’s finedining scene with Michelin-starred restaurants, venues in five-star hotels, and Lebanese, Mexican, and Korean flavors not traditionally found in haute French cuisine When Enrique Casarrubias came to Paris from Mexico in 2007, he had no intention to stay. Prepping a dish at Oxte.
He is credited with training some of Europe’s most noteworthy chefs including Paul Bocuse. For 25 years this destination was the centerpiece of finedining in America and remained one of the top five restaurants in the States for that entire time. PLAN BETTER – TRAIN HARDER. Restaurant Consulting.
With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. The findings?
She traces Nahid Joon’s family history while also providing details of her many travels, from Nice to London to Dubai, that influenced the way she cooked. According to Dolly, Rachel is her favorite cook, and her dishes are deeply influenced by the duo’s upbringing.
The cost of the food you serve can be affected by so many different outside influences, some of them more obvious, like the rise and fall of fuel costs or the effects of good or bad weather. Train Employees to be Mindful of Food Costs Employees should care as much about food costs as you do.
One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. The more your team sees you willing to put in the extra effort, the more you can influence them to follow your footsteps and build their careers as well. more than those with Associate degrees.
“We’re excited to team up with DoorDash to bring their industry-leading selection of restaurants to our cardmembers with an added perk to make dining in more rewarding.” “What these two have created with this unique approach to everyday sandwiches and salads is best in class in a growing space of fast-fine concepts.
Here are 40 training activities for chefs to run for waiters and front-of-house staff within a 15-minute session. General Food Tasting and Knowledge Training 1. Blind Ingredient Identification Activity: Present small dishes containing a single, pureed or finely chopped ingredient. Vegetable Tasting and Knowledge Training 1.
What’s one of the most important aspects that can influence long-term success? Here are indispensable tips you must consider: Define Your Restaurant’s Concept A restaurant concept is an overarching theme that serves as the foundation of your dining brand. Finedining boasts luxurious experiences. billion by 2032.
He trained as a professional chef and worked in hotels and finedining restaurants, but when he wanted to open his own spot, a gourmet burger concept called Ashes Burnnit, he chose to do so in an open stall inside a local hawker center. Ashes Burnnit is one of the new-style hawkers in one of Singapore’s classic centers.
A visit to Asheville used to center on hikes in the Blue Ridge Mountains and super hop-heavy IPAs at the town’s many craft breweries — and that’s still true, but now there’s a strong dining scene to go along with the beer. The influencers have taken over Italy. The coastal dining scene celebrating its Māori roots. Shutterstock.
Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting. Learn the art of upselling If you've been training your staff to ask, "Do you want fries with that?" However, it must be done only by your staff who have undergone proper training.
This information can then influence your marketing initiatives. Reservation-tracking tools use your dining room’s capacity and floor plan, which helps prevent overbooking. Employee experience Restaurant management software digitizes tasks like clocking in and out, tip pooling, and training. This helps prevent expensive no-shows.
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