Modern Restaurant Management

DECEMBER 31, 2024

Expect to see functional plants like burdock, angelica, and osha root popping up more frequently, adding a fresh, innovative twist to dishes. The findings provide industry partners with exclusive data on emerging consumer preferences and innovation areas poised to differentiate brands in a highly-competitive marketplace.

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Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 17, 2025

What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises. The hospitality industry has expanded well beyond traditional dining models over the past decade.

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Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. Healthier Hospitals. Council introduced the Healthy Hospitals Amendment Act of 2019.

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Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

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2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. This pressing need for innovation propels the industry to seek avenues that not only overcome current hurdles but also elevate guest experiences to unparalleled heights.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

SpotOn

APRIL 14, 2025

SpotOn grows in popularity amongst restaurants committed to delivering unique, community-driven hospitality experiences. Recent product innovations enhance operational efficiency and guest engagement for restaurant operators. New financial insights help operators prepare for the future while improving profitability.

2025 110

2025 Innovation Fine Dining Equipment 110

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. Some of the most valuable lessons I’ve learned fall into four key areas.

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Leadership Innovation Technology 2024 251

Modern Restaurant Management

FEBRUARY 4, 2020

Through partnerships with restaurants, food delivery platforms, and donors, Ordermark Cares provides free meals to the hospital or home. For Canter, tech innovation is all a part of the necessary evolution of the restaurant industry. It’s something he saw at his family business, and it's where he continues to excel.

Hospitality 576

Hospitality Online Ordering Mobile Ordering Customer Service 576

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility.

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2025 Sustainability Transportation Travel 275

Modern Restaurant Management

DECEMBER 18, 2024

We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality. These innovations will allow restaurant operators to do more with less and help create smart, seamless experiences that meet rising guest expectations.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Yet, restaurants need to balance this tech-centric approach with the irreplaceable human touch that defines hospitality.

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2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 9, 2025

At Sammy’s Sliders, we see AI as an opportunity to enhance – not replace – human hospitality. Automation – Investing in smart kitchen equipment and AI-driven scheduling tools can help reduce labor costs and improve efficiency. The key is using technology to work smarter, not harder.

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Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

JUNE 28, 2022

As per the International Organization for Standardization, a service robot performs functional tasks for humans or equipment, excluding industrial automation applications. Uber technologies came out with a major innovation in March 2022. Rise of Service Robots- A New Era of Human-Like Services. Another $4.2

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Delivery Food Customer Service Front of House 575

Modern Restaurant Management

JANUARY 30, 2024

Most importantly, restaurateurs should ask themselves candidly whether an innovation aligns with the restaurant’s three to five-year vision versus distracting strategic focus and resources from higher-impact growth priorities. He advises asking questions like: What attracts you to the dining/cuisine hospitality space specifically?

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Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

JUNE 20, 2022

Amongst those who left their workplace, one-fourth of those were in the hospitality industry. By making sure your restaurants have the necessary equipment and software, you can minimize frustrations and maximize productivity. As of early 2022, there were still 11.5 Simplify Daily Stressors.

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Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. These capabilities enable hospitality staff to function more efficiently, with greater capability to provide a frictionless service, as well as alleviating pressure during periods of labour shortages.

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Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

OCTOBER 20, 2020

Instead, create an area just for employees with the same level of hospitality you’d show a diner. Any changes require updated signage, print-outs, even new cooking equipment. Proper break space and a place to study, train, or eat. Front of house tables and chairs are often “borrowed” off-peak for these purposes today.

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Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

JUNE 16, 2025

" Labor is also a concern for restaurants as small businesses in the hospitality sector are struggling to find quality candidates at prices their business can afford, noted Johnston. "This The only path to successful innovation is through collaboration with manufacturing partners.

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Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. Equip your new and veteran staff with “brewknowledge” of the new products you’re bringing into the draft program.

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Bar Customer Experience Brewery Inventory 471

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. The future of the restaurant industry holds exciting possibilities for innovative and creative uses of robotic technologies that are only beginning to take shape. Even today, the latest data from the U.S.

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Customer Service Customer Experience Social Media Innovation 507

Modern Restaurant Management

JUNE 27, 2025

The report reveals that AI investment and adoption differs across the industry as organizations seek to balance experimentation with operational focus, customer-facing innovation with back-of-house transformation, and high ambitions with organizational readiness. What's Fueling QSR and Fast Casual Visits?

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

JUNE 8, 2021

Embracing Innovation. As issues of accessibility and inclusion move to the forefront of the public conversation, such burgeoning technologies are giving real hope that innovation can help break down barriers and expand access to goods and services for all. For far too long, accessibility has had to catch up with innovation.

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Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

NOVEMBER 17, 2020

In this week's episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Dirk Izzo , SVP at NCR Hospitality, about the intersection of hospitality and technology. To listen, click here.

Technology 450

Technology Hospitality Innovation Serving 450

Modern Restaurant Management

APRIL 29, 2025

And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.” The Yelp team is doubling down on AI-powered innovation in these 15 new features and updates, but tapping into AI is nothing new for the company.

Operations 221

Operations Front of House Seating Reservations 221

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

Hospitality 78

Hospitality Training Certification Recruiting 78

Modern Restaurant Management

MARCH 6, 2025

The lounge boasts innovative lighting that enhances the sensory experience. “It’s an intersection of design, technology, and hospitality, offering a fully customised experience for everyone.” “It’s an intersection of design, technology, and hospitality, offering a fully customised experience for everyone.”

Design 251

Design Recycling Sustainability License 251

Modern Restaurant Management

MAY 10, 2021

As a leader of the brand, McGowan explained they started innovating. ” Once it was safe to open, the company added more labor to focus on more service and hospitality. Experiential dining is the topic in this episode of The Main Course as host Barbara Castiglia spoke with Barry McGowan, CEO of Fogo de Chão.

Consumer Goods 508

Consumer Goods Customer Service Customer Experience Innovation 508

Modern Restaurant Management

FEBRUARY 11, 2020

Of course, plant-based wellness also increases the appeal of tea as an ingredient in cuisine at a restaurant, as chefs and diners alike look for innovative ways to make food taste great and offer additional health benefits. The start-up cost for required equipment is also minimal because it doesn’t require any costly equipment.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

MARCH 9, 2021

But costs aren't the only problem here; more waste means more hauling fees, landfill fees, increased equipment costs, and more. The reuse and recycle slogan has become quite common in the hospitality industry, and more than 65 percent of restaurants in the U.S now recycle their waste.

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Waste Management Management Recycling 508

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

SEPTEMBER 23, 2020

“We will continue to create innovative products and further our go-to-market approach to ensure merchants nationwide have access to the tools they need to run their businesses. . “SpotOn is committed to SMBs by providing them with the tools they need to thrive in any climate,” said Matt Hyman, co-founder of SpotOn.

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

JULY 16, 2021

Sourcing Equipment. You could have the best coffee, tastiest treats, and the most innovative concept, but all of that can be easily compromised if your shop isn't in the right location. This includes but is not limited to your equipment, permits, menu, and marketing. Coffee Shop Equipment. Conduct a Feasibility Study.

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License Hiring Equipment Small Business 459