Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 1, 2020

The answers are an entry point for understanding consumers’ needs as brands start to reopen, notes RMS CEO John Oakes. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

DECEMBER 21, 2022

Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 28, 2023

More Business and Pleasure : “Bleisure” travel is on the rise and next year we predict more people will be combining their business travel with personal leisure, leading to extended stays and more opportunities to explore. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

SEPTEMBER 30, 2020

Overwhelming top response was fear of catching/spreading COVID-19, followed by a corresponding reduction in travel. This edition of MRM Research Roundup features diner expecations over the next few months, robots for QSRs, and the best cities for coffee lovers, vegans and vegetarians. How Comfortable are Diners?

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

EATER

APRIL 21, 2022

Despite such risky timing, the restaurant was a success especially among travelers, thanks to its location between Boston and Cape Cod. Despite such risky timing, the restaurant was a success especially among travelers, thanks to its location between Boston and Cape Cod.

Back of House 261

Back of House Point of Sale Employee Relations Take-out 261

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MARCH 16, 2020

retail container ports than previously believed as factory shutdowns and travel restrictions in China continue to affect production, according to the Global Port Tracker report released today by the National Retail Federation and Hackett Associates. COVID-19 Foot Traffic at QSRs. Some Placer.ai Chick-fil-A led the way with 11.9 percent and 2.9

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Culinary Cues

NOVEMBER 16, 2019

The more I travel, experience communities, and try their restaurants – the more I scratch my head and ask the question: “What are they thinking?” Sometimes it works, but more often than not this is the turning point towards failure. Unfortunately, all of those factors seem to work against you. What are they thinking?

Training 294

Training Employee Relations Customer Service Customer Experience 294

EATER

OCTOBER 15, 2020

Still struggling to recoup shutdown losses, businesses now must survive the harsh blow of cold weather It happened around Labor Day weekend, the spiritual end of Midwestern summer. School was about to go back in session and those waking up early found that it was no longer sunny and sweltering at 7 a.m.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

Modern Restaurant Management

DECEMBER 16, 2019

Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6 percent in November, which represents the third consecutive month of positive sales growth and the strongest since January. Thanksgiving typically represents lower sales volumes for most industry segments.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

JANUARY 3, 2024

– Matt Eisenacher, Chief Brand Officer at First Watch With international conflicts waging overseas, I believe the travel industry will continue to be affected in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

FEBRUARY 19, 2020

There is much work to do, but I am eager to build on the company’s recent momentum and set out on this exciting journey alongside Checkers & Rally’s passionate employees and talented franchisees.” Allen succeeds Rick Silva, who has decided to leave the company after 13 years as CEO and President.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Black Box Intelligence

MAY 21, 2025

Out of the Box: April 2025 In This Issue: The Big Picture: Sales and Traffic Trends April 2025 Restaurant Industry Performance Trends In Detail Segment Focus Fast Casual: Current Performance Trends 1.1% Comp Sales -1.5% Comp Sales -1.5% Bottom line: Black Box Intelligence data shows same-store sales growth for the industry at 1.1%

2025 52

2025 Fast Casual Point of Sale 2024 52

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. Includes sales & traffic, off-premise and state by state performance. The impact of those dining rooms opening has been impactful in driving incremental sales for full-service restaurants. percentage point change. percentage point change.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. It works best for products that travel well, such as pizza, pasta, bowls, and sandwiches. These challenges have been especially taxing on the restaurant industry and its more than 13.5 Rise of Ghost Kitchens.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Perfect Daily Grind

DECEMBER 16, 2022

The store will be operated by franchise partner Legardére Travel Retail, which already manages around 200 Costa Coffee stores in the Czech Republic, Latvia, and Poland. The Starbucks Odyssey platform features coffee-themed NFTs, which allow customers to receive a number of rewards, including free drinks. Tue, 13 Dec.

2030 165

2030 2022 2023 Compost 165

Perfect Daily Grind

APRIL 29, 2022

National Labour Relations Board files for injunction over firing unionised Starbucks employees. Coca-Cola reports 27% increase in coffee category sales in 2022 first quarter. Sales growth is attributed to the expansion of Costa Coffee outlets across several markets. Dalla Corte debuts in US market. Wed, 27 Apr.

2022 171

2022 Point of Sale 2021 Café 171

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., NLRB Approves McDonald's Settlements. An administrative law judge denied their motions to approve the settlement agreements.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Black Box Intelligence

SEPTEMBER 16, 2022

Restaurant Sales Growth Rebounds – Posting Best Month Since March 2022 . Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant sales and traffic growth rebounded this month thanks in large part to an increase in consumer confidence. Restaurant same-store sales growth was +5.3%

Point of Sale 97

Point of Sale Front of House Fast Casual Fine Dining 97

Cheetah

JULY 1, 2021

Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Investing in retention will help battle the high employee turnover rate plaguing the restaurant industry right now. This sparked a lively debate around the efficacy of mandatory service fees.

Customer Experience 148

Customer Experience Front of House Fine Dining Customer Service 148

Cheetah

JULY 1, 2021

Many customers relate to the plight of service staff and are fine paying for what is clearly intended to supplement higher wages. Investing in retention will help battle the high employee turnover rate plaguing the restaurant industry right now. This sparked a lively debate around the efficacy of mandatory service fees.

Customer Experience 148

Customer Experience Front of House Fine Dining Customer Service 148

Hot Schedules

FEBRUARY 3, 2021

Agility and cost controls should be top priorities as the industry gets ready for a return to travel. O n top of the decreased sales resulting from the pandemic, the hospitality industry is facing an ongoing rise in labor costs and uncertainty regarding supply chain reliability and product availability.

Menu 88

Menu Seasonal Menu Food Supply Point of Sale 88

Hot Schedules

DECEMBER 7, 2021

Reducing Employee Turnover. Yet, the costs of doing nothing to address employee turnover are catastrophic. Between lost productivity, rehiring costs, onboarding, and training requirements, employee turnover quickly eats into margins. Most research into the phenomenon points back to one factor — pay. million U.S.

Retail 78

Retail Employee Relations Hotels 2022 78

Black Box Intelligence

SEPTEMBER 21, 2021

Many are pointing out frustrations with cleanliness and wait times, both of which are indicators of teams being stretched thin. These are fast-changing times for all types of restaurants. Brands that stand out are able to use big data to spot trends, measure performance and create strategies that will drive profits.

Fast Casual 98

Fast Casual Fine Dining BOH FOH 98

Future Food

MAY 5, 2020

Very few hospitality businesses will be able to genuinely pick up where they left off and many will not return but for those that remain, now is the time to stay positive and maximise planning to reengage with employees, suppliers and customers searching for the silver lining to the challenges that we face.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Black Box Intelligence

AUGUST 31, 2021

TripAdvisor touts more than 700 million restaurant reviews to help travelers find the best local eateries. Restaurant reviews hold a tremendous amount of sway for consumers. Word-of-mouth is some of the best marketing you can get, and there’s a direct correlation between high ratings and profitability. Google Restaurant Reviews. Yelp Reviews.

Social Media 98

Social Media Customer Service Online Ordering Customer Experience 98

Sling

NOVEMBER 3, 2022

Setting the right price point, though, is much more of a balancing act than this definition lets on. If the price you choose doesn’t at least cover all those cost s, your business is going to lose money with each sale. One of the keys to running a successful business is choosing the right retail price strategy. Table of contents.

Retail 78

Retail Pricing Point of Sale Customer Service 78

The Restaurant Times

MAY 25, 2021

This involves collecting comprehensive data about cafes operating in the surrounding area, the average footfall, break-even point, and other valuable insights which will help you run your own cafe seamlessly. Cafe businesses can return to profitability provided they have a viable strategy and business plan in place. Business Overview.

Cash Management 52

Cash Management Employee Relations Email Marketing Point of Sale 52

The Restaurant Times

JANUARY 13, 2023

If your target demographic are shoppers looking for a quiet one-time transaction, such as tourists, travelers, and mall shoppers, your floor plan design should be oriented toward creating a comfortable and relaxing ambiance. What is a Coffee Shop Floor Plan? Obviously, there is no universal floor plan that fits every kind of coffee shop.

Design 52

Design Employee Relations Seating Point of Sale 52

Apicbase

JUNE 16, 2023

Whether you’re looking to improve customer satisfaction, increase sales, or reduce costs, tracking these metrics will bring clarity to your restaurants’ performance and help you achieve your goals. In practice, however, successfully managing a group of busy restaurants is an awfully tough undertaking. Why Are Metrics Important?

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Black Box Intelligence

SEPTEMBER 15, 2022

Restaurant Sales Growth Rebounds – Posting Best Month Since March 2022 All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant sales and traffic growth rebounded this month thanks in large part to an increase in consumer confidence.

Point of Sale 40

Point of Sale Front of House Fast Casual Fine Dining 40

The Restaurant Times

FEBRUARY 18, 2022

Maintaining inventory of groceries and supplies, stocking ingredients, and equipment along with placing the order on your POS (point of sale) software. Maintaining inventory of groceries and supplies, stocking ingredients, and equipment along with placing the order on your POS (point of sale) software.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Modern Restaurant Management

DECEMBER 17, 2020

With travel and larger gatherings constrained due to the pandemic, gift cards are a popular choice. This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Diners Show Holiday Spirit.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Modern Restaurant Management

JULY 7, 2020

Countless restaurants across the country used a PPP loan to keep their employees on the payroll even while shuttered, but they are emerging from the program with challenges that have only grown in scope. Uber To Acquire Postmates. Wachtell, Lipton, Rosen & Katz served as legal counsel to Uber. This disclosure covers each of the 4.9

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481