Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

JUNE 10, 2021

The long-awaited joy of a bustling dining room has finally returned. In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes. The concept of direct bookings long precedes the digital era in other industries.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. And while it’s impressive to see how many businesses pivoted to offer these services, they are sometimes executed with less care than is given to dine-in service.

Food Safety 487

Food Safety Customer Service Customer Experience Entertainment 487

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. But again: how do you know which ones deserve your attention? family-friendly,” “vegetarian options”) 2.

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

JUNE 6, 2022

During the pandemic, restaurants were forced to shut down or limit their indoor dining areas to prevent the spread of COVID-19. Most restaurants took advantage of al fresco dining or turned to alternative pick-up and delivery service methods to regenerate revenue. This is especially true for the hotel bar.

Hotels 450

Hotels Customer Service Customer Experience Beverage 450

The Rail

JANUARY 15, 2025

Space optimization techniques can improve operations and enhance the dining experience. Note high-traffic areas, bottlenecks in the kitchen, dining, and storage spaces, and any zones where movement seems inefficient or obstructed. Another key point is using slim chairs that allow more seating without crowding.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

7 Shifts

OCTOBER 22, 2024

Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines. Local SEO strategies, like targeting location-specific searches, will help your site show up when people look for nearby dining options on search engines.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. Restaurants play an important role in our lives and in our communities; often where we celebrate birthdays, graduations, first dates, and major life moments. Safety and Trust.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. The Value of Trust. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds. He also hopes to open his own someday. At times, but I try to keep it in perspective.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center. It is, and must be, a team effort. Does this seem farfetched?

Front of House 474

Front of House Customer Experience Dine-in Training 474

Modern Restaurant Management

APRIL 22, 2022

Different innovative payment methods are being leveraged to increase food services efficiency in fast-food joints to fine dining. Travelers would have the opportunity to order in their own languages, over their own devices, and in their own time. It will most likely take off in fast-food restaurants and drive-throughs.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

AUGUST 3, 2022

" Seated surveyed 50 of their top partners based in New York, Dallas, Boston and Atlanta to get a deeper look at how inflation has impacted their businesses – and how they are responding to it. . Uno Pizzeria and Grill is offering $5 off dine-in orders through August 31. Increase in specials and promos.

Social Media 450

Social Media Online Ordering Loyalty Program Pricing 450

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. Control table turnover.

Management 408

Management Management Airlines Customer Service 408

EATER

JUNE 4, 2024

Part of the reason you’re traveling to France is, presumably, to tap into that gastronomic reverence. Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Do as the French do, and you’ll have a much better experience in Paris.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

EATER

SEPTEMBER 26, 2023

It’s all-American, family-friendly dining — in Iraq. With a flagship 1,800-seat location in the city of Erbil and a second 800-seat location in Sulaimani (also spelled Sulaymaniyah), ABC is one of Iraq’s most popular restaurant brands, with often busy dining rooms, large social media followings, and billboards all over.

Employee Relations 348

Employee Relations Travel Sports Social Media 348

EATER

OCTOBER 15, 2020

But what was for some an opportunity to celebrate the early arrival of changing leaves and everything plaid was a harbinger of bad times to come for restaurateurs now reliant on outdoor seating and the warm weather that allows it to survive. are figuring out how to adapt to a season that’s traditionally brutal for the industry.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

EATER

JULY 8, 2020

While there is no form of travel that’s perfectly safe right now, there are certainly more responsible options than others for scratching the itch. So, with safety top of mind, here are some alternative parks to consider for your 2020 summer escape, and, of course, the best places to eat — to go, dine-in, or dine-out — nearby.

Front of House 313

Front of House Travel Dine-in Seating 313

Modern Restaurant Management

JUNE 30, 2023

Food traveling via delivery and customer pickup often contend with wide windows of time, so packaging has the added job of maintaining temperature over time and through varied temperatires with both hot and cold climates. Customer expectations are level set by their most advanced in-store and digital experiences. percent this year.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. Some highlights inlcude: Consumers' projected dining out frequency.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

MAY 1, 2020

With dine-in officially off the menu, we’re sharing a few options for restaurants to consider to pivot their business model during COVID-19. It’s no surprise that restaurants have been hit hard during the COVID-19 health crisis. Offer meal kits ?? Alcohol delivery ?? You don’t have to be a brewery or bar to get into the delivery game either.

FOH 364

FOH Online Ordering Delivery Food Order 364

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Bicycle safety should be enforced to assure use of helmets and proper driving especially in city traffic.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

DECEMBER 28, 2023

More Business and Pleasure : “Bleisure” travel is on the rise and next year we predict more people will be combining their business travel with personal leisure, leading to extended stays and more opportunities to explore. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024.

2024 474

2024 2023 Food Order 2013 474

EATER

NOVEMBER 22, 2021

But with outdoor dining, it doesn’t have to be. In the months since, outdoor dining came to represent one of the very few “normal” things my family can do together: What started as a way to keep my unvaccinated toddlers safe and out of indoor communal spaces turned into an enjoyable perk of otherwise monotonous pandemic life.

Outdoor 329

Outdoor Fine Dining Seating Dine-in 329

7 Shifts

AUGUST 18, 2021

That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave. Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service. Table of Contents. Before the meal. During the meal. After the meal.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

FEBRUARY 18, 2020

A club chef will likely be a person who is fairly well traveled, a person who has been there – done that, an individual who over a period of time has built a network of influence that is there to support and assist the chef as is needed. Each presents the executive chef with a different set of challenges and opportunities.

Beverage 520

Beverage Events Food Order Website Management 520

EATER

JULY 24, 2020

Whether dining inside or outside, diners should consider the risk they pose to restaurant staff During the COVID-19 pandemic, there’s been a lot of talk about risk. If they refuse to wear a mask whenever they’re not actually eating, or if they dine out despite feeling ill, risk goes up for everyone in the restaurant.

Kitchen Safety 332

Kitchen Safety Back of House Front of House Food Safety 332

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

ChowNow

MARCH 7, 2025

When people are hungry, they turn to Google. Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

7 Shifts

MAY 11, 2020

It’s been months since restaurants across the US, Canada, and beyond were forced to shutter their dining areas in the wake of the COVID-19 outbreak. This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH Food Safety FOH Equipment 368

EATER

JANUARY 28, 2021

With indoor dining still not an option in much of the country, hotel restaurants are using empty rooms as private dining suites There are few restaurants Hector Tamez frequents more than Uni , the izakaya located in Boston’s boutique Eliot Hotel. Why not briefly fill rooms by offering an exclusive evening of private pandemic dining?

Hotels 343

Hotels Fine Dining Dine-in Front of House 343

Culinary Cues

MAY 15, 2021

When the economy was weak then restaurants were in the driver’s seat – more applicants than jobs available led to a competent workforce that was underpaid and overworked. The restaurant industry continues to be devastated – not just as a result of the pandemic but because the pandemic brought underlying issues to the surface.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Culinary Cues

SEPTEMBER 15, 2022

This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Ironically, there is always room to be great and there is plenty of room to be mediocre.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Virtual Barbecue Pit. All locations will serve guests via delivery through a virtual kitchen facility. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

EATER

SEPTEMBER 29, 2023

Martha Cheng Hy’s Steakhouse was synonymous with Calgary dining in the 1950s, but as Canadian tastes have changed over the decades, a Waikīkī offshoot has become a time capsule of the iconic original It wasn’t long after opening in downtown Calgary in 1955 that Hy’s Steakhouse became synonymous with Alberta food culture.

Back of House 318

Back of House Fine Dining 2011 Dine-in 318