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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. One answer to the brand loyalty challenge is to improve personalization. In 2025, I think we’ll see restaurants double down on personalization by leveraging AI.

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Overlooked Traits When Hiring Restaurant Managers

Modern Restaurant Management

Having good communication skills makes sure all information is passed on correctly to the part of the restaurant that needs it when they need it. Management acts as a bridge between staff, customers and leadership, to ensure everything works as one functioning body. Strong communication skills create team cohesion.

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How to Write Online Menu Descriptions (with Examples)

ChowNow

Youre giving just enough information to spark interest without overwhelming or confusing them. Be Clear About Dietary Details Nothing tanks the guest experience faster than realizing they ordered something they cant eat. These labels create clarity, helping guests make informed choices without second-guessing or abandoning their cart.

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Prepping for Off-Premise: Navigating Potential Restaurant Reclosures 

Modern Restaurant Management

By doing so, the guest has utilized a tech integration, making them feel safer, and also provided the operator with useful data – including their dining preference, dietary restrictions, and contact information – that can help them personalize future interactions.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

CRM systems can track customer preferences and dietary restrictions, enabling personalized menu suggestions that cater to individual needs. Interactive digital menus can provide detailed nutritional information, ingredient sourcing, and suggested wine pairings, enriching the dining experience with valuable insights.

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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

Now that restrictions have well and truly lifted and people are returning to restaurants, their expectations for their dining experience are considerably higher. In this way, they are providing customers with more information about their offerings, and what steps can be taken to accommodate all dietary needs.

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Restaurant technologies help inform decisions, given that dishes can be tagged with dietary restrictions and your menu can reflect the real-time availability of the dishes you serve. Capitalize on direct-to-consumer opportunities. These days, restaurateurs are seeking ways to diversify their revenue streams.