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As the restaurant industry moves into 2025, design is taking center stage as a key driver of guest experience, operational efficiency and brand storytelling. Design is more than aesthetics, it’s a strategic tool for enhancing guest experience, driving operational success and telling your brand’s story in an ever-competitive space.
Managing staff tips in a restaurant can be a delicate balancing act. Factors to Consider When Designing a Tip Policy Team Structure : Assess how each role impacts the customer experience. a manager) to resolve disputes fairly. Tipping policies affect morale, teamwork, and the overall success of your establishment.
In a recall crisis, the media can be your greatest ally or your worst enemy – it all comes down to how you manage the message. As part of the plan, establish key roles, including a designated media spokesperson. With food recalls at a five year high , there’s (understandably!)
To realize the safety benefits of FSMA Rule 204 traceability, restaurant managers may prioritize a commitment to work with suppliers that are leveraging GS1 Standards to enable real-time, interoperable data sharing across the entire supply chain. Consider the tools the restaurant uses to manage records.
Speaker: Ian Foster, Sculpture Hospitality Regional Director West Coast
In this seminar, Ian Foster will discuss the basics of inventory management, including tips on how to get inventory right and how to evaluate your food and pour costs. Advanced inventory management. Ian will examine the best ordering practices from our clients. You will learn: Why take inventory at all? Inventory basics.
A large chunk of that comes down to complex problems in global food supply chain management that most restaurants have little control over. What restaurants can do, however, is re-think how their direct food supply is managed – from transport to inventory control. Around 33 to 40 percent of food goes to waste each year.
Usually, unexpected design challenges leave owners frustrated. Unfortunately, this often results in headaches, lost revenue, and extended downtime However, 3D modeling and design technology are ushering in a much-needed revolution in managing renovations, giving a much-needed solution for simplifying the process.
. “‘Experience’ means different things to different groups,” Valerie McCartney, VP of Franchise Development at Broken Yolk Cafe, told Modern Restaurant Management (MRM) magazine. An attractive and comfortably designed restaurant will get them in, but it’s the staff that gets them to come back."
The world’s largest 3D-printed restaurant interior design recently debuted at MYATA Platinum Lounge, a hookah lounge with a restaurant and bar in the C2 Licensed District in Dubai's City Walk. “It’s an intersection of design, technology, and hospitality, offering a fully customised experience for everyone.”
Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.
Vice President of Brand Strategy for Sunny Street Cafe, tells Modern Restaurant Management (MRM) magazine. By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety.
The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.
If your restaurant or suppliers are involved in a recall, there’s a lot to manage. Many restaurants still rely on manual or disjointed systems, which makes recall management slow, error-prone, and ineffective. The Benefits of Automation The benefits of automation for recall management cannot be overstated, as it improves: Speed.
. "This initiative reflects a growing industry trend toward aligning business practices with global sustainability goals, ensuring that graduates are prepared to lead the way in transforming the culinary and design landscapes for a sustainable future." The courses that EcoChef is launching at Chatham University address this need.
Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.
In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. Keeping one of these devices in the manager’s office ensures easy access to accurate information for timely decision making.
How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? Manual checklists, bathroom signs reminding employees to wash their hands and visual inspections were designed for a different era of food service – one with simpler supply chains and lower volumes.
" That's what Jason Cortellesso, Partner & Creative Director at Sport & Leisure , told Modern Restaurant Management (MRM) magazine when discussing the merch program at his latest estabilshment in East Greenwich, Rhode Island that is seeing people to line up before they open on drop days to get their hands on the items.
In the restaurant industry, moving from General Manager (GM) to Multi-Unit Leader (MUL)—whether as a District Manager, Area Manager, or Regional Director—is usually seen as a natural career progression. As an MUL, this hands-on style becomes a liability because now they must manage leaders, not operations.
These agents are intelligent conversational digital hosts , designed to interact with customers over the phone (or via text), providing a seamless experience that mimics human conversation. In conclusion, AI phone agents are transforming the restaurant industry by ensuring no reservation is missed and proactively managing customer feedback.
Addressing Music Issues The most common problem is that managers/staff forget to turn the music on at the start of the day. My experience is that the managers and staff set the music to the levels that they like with less concern for the guest experience. Either way, it’s a win. Before anyone realizes it, the day is over.
Community organizations stepping in to educate workers and managers on their rights. Train Managers and Employees Managers should know ICE procedures and how to respond. Designate an ICE Response Team (HR/legal) to handle interactions. Employees should understand their rights and responsibilities during an ICE visit.
To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.
In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Consider cold chain management, quality control, inventory management, and/or any other aspect that can be optimized. Rely on data management and analytics.
Managing Inventory The first area of focus for any waste elimination strategy is your restaurant’s approach to ingredients. By managing your food more effectively, you’re minimizing costs and reducing pressure on the environment. When designing your dishes, establish realistic portion control for each meal.
The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance of storytelling and upleveling brand creative. . The proof is, well, in the pudding.
For many restaurateurs and brewery managers, outdoor patios and beer gardens are key moneymakers during warmer months. Built with weather-resistant materials, electric heaters are durable, require minimal upkeep and eliminate the need for refueling or managing open flames.
Regular staff meetings and one-on-one check-ins can facilitate this.Also, consider providing an anonymous way for employees to share feedbacktoprovide a venue to giveall voicesthe opportunity to beheardandsupport a culture where employeesfeelempoweredprovidingfeedback totheirdirect managers. Encouragetheuse of freefederal andstate programs.
. "Our compensation data indicates a shift towards more comprehensive benefits and total compensation packages, moving beyond traditional hourly wages and annual salaries," Alice Cheng, CEO and founder of Culinary Agents, told Modern Restaurant Management (MRM) magazine. "This
While specializing in a specific area of cuisine can be effective, designing a menu that offers a variety of dishes opens the door to new demographics, foot traffic and brand loyalty. This rigidity can stifle creativity and limit a restaurant’s appeal to a broader and more diverse range of customers.
. “This offering enhances the sense of luxury and hospitality while also allowing guests to enjoy a more interactive and personalized moment at their table,” said Alessandro Piliego, Costa* General Manager.”It’s "Showcasing the WOW factor is key," Lucas Bumba, General Manager of Nisos Prime, explained. "We
Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. “They're being asked to do more with less, and that’s where technology can make a real difference. .
Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. This guide is designed to help you navigate the complexities of opening your second restaurant location. Use early setbacks as learning opportunities.
Renewals, inspections, and compliance costs add even more overhead, making it difficult for new restaurants to manage these expenses. Keep your operations flexible and plan for challenges by managing costs wisely. Build Community Connections : Engage your local community through events and partnerships that build customer loyalty.
An integrated response plan should include a designated response team that includes IT staff, management, legal counsel and an insurance representative. Monthly meetings between IT directors, risk managers, legal counsel, and insurance brokers can foster a culture of collaborative security awareness.
The challenges can be overwhelming, from managing multiple orders to coordinating staff and ensuring timely deliveries. You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. Growing a restaurant or catering business is no small feat.
Lotus Concepts Management Inc., Lotus founder Francois Safieddine shares tips on creating festive holiday experiences for guests with Modern Restaurant Management (MRM) magazine. Create a realistic timeline for project management and have fun executing. What is the process of organizing pop-ups that fit the brand?
From over-serving intoxicated guests to improperly checking IDs, restaurants can face serious legal, financial and reputational consequences for failing to effectively manage their liquor liability risks. Consider the following best practices for managing liquor liability in restaurants: 1. Forty two states in the U.S.
With restaurant tech investments on the rise, the industry is witnessing the emergence of sophisticated enterprise platforms specifically designed for multi-location operations. The operational trifecta of inventory management, financial oversight, and labor scheduling represents a major drain on resources for most chain restaurants.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Whether it’s our elevated cuts of meat, new seasonal salads, or indulgent desserts, every offering is designed to reflect our commitment to quality and authenticity.
Joe Gale has more than 30 years of sales, operations and account management experience, including 20 years with Coca-Cola North America Foodservice where he worked closely with numerous QSR and fast casual brands. Furthermore, the real estate, design and marketing support we offer enhances our capabilities as an ideal franchisor.
With food and overall costs climbing, owners and managers are finding creative ways to reduce expenses and manage their spending more efficiently. From managing actual water use to reducing waste tied to drinking water, restaurants have a significant opportunity to save money and minimize unnecessary spending.
While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences.
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