Modern Restaurant Management

FEBRUARY 21, 2025

While the rule targets all links in the supply chain such as manufacturers and distributors, its ripple effects can empower restaurants to respond more effectively to food safety concerns and strengthen customer confidence. Reach out to suppliers and ask about their compliance plans. provide a framework for capturing and sharing KDEs.

Food Safety 524

Food Safety Management Management Kitchen Safety 524

Modern Restaurant Management

MAY 12, 2025

In Revenue Management Solutions' (RMS) recent consumer report, Check, Please or Check Out , 24 percent of surveyed diners say they buy meals from grocery stores more frequently than a year ago. This suggests that while traffic may not have entirely dropped off, customers are reevaluating the value equation. Data from the U.S.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

MAY 30, 2025

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. Take Amazon, for example. In many cases, they’ve basically taken people out of the equation almost entirely. It's a digital platform from start to finish.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

APRIL 3, 2025

Modern Restaurant Management (MRM) magazine reached out for a a deeper dive into Ashcraft’s franchising journey, learning why she feels it’s important to be present in her shop every day. I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward.

Presentation 450

Presentation Franchising Franchise Online Ordering 450

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

APRIL 18, 2025

The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines.

Airlines 434

Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

APRIL 14, 2025

Among the report highlights: Cost-conscious diners are rolling back their spending, not cutting it out: 45 percent of surveyed diners report they are visiting restaurants less often due to rising prices, with nearly half saying they’ve decreased their dining-out budgets in the past six months. Have guests’ needs changed?

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Culinary Cues

MAY 12, 2025

Start here: lets make the worlds best, no comparison, out-of-the-park, mind-blowing, cant even describe how good this (fill in the blank) is. [] SANDWICHES: Think about the details: either produce, or find the absolute best, crusty exterior and rich, moist interior bread to be found anywhere on the planet. Make the tomato an experience.

Fine Dining 348

Fine Dining Seasonal Menu Front of House Customer Experience 348

Modern Restaurant Management

MARCH 20, 2025

You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. For example, let’s say you run out of a key ingredient because inventory wasn’t tracked accurately. If your service is inconsistent, it can damage your reputation and hinder growth.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

JANUARY 8, 2025

To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services. What Can Be Done : Professional services can provide statistics and case studies illustrating the cumulative impact of cooking oil waste.

Management 423

Management Management Recycling Sustainability 423

Modern Restaurant Management

JUNE 2, 2025

Rising restaurant prices and increased cost-of-living expenses are significantly altering dining out habits in both the US and UK, according to a new survey from Attest. Reduced Disposable Income : Consumers have less money for dining out, leading to fewer overall visits. This means diners are more price-conscious than ever.

Menu 282

Menu Innovation Loyalty Program Fast Casual 282

Modern Restaurant Management

NOVEMBER 19, 2024

Across the globe, and largely amongst younger age groups, more and more people are choosing to go out to eat by themselves. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

DECEMBER 23, 2024

As we navigate these changes, one theme stands out: innovation. Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

MAY 14, 2025

While itmayoften be overwhelming to figure out where to start, there are severaltenets of an impactful benefits program thatcanshow employees thatyou, their employer,supportthemas individualsboth at work and at home.

Serving 373

Serving Workshop Training Education 373

Modern Restaurant Management

OCTOBER 25, 2024

Leaders in the sector have noted not just the potential to attract customers who are increasingly making purchasing decisions based on their environmental ethics. It takes commitment alongside some investment in specific areas of operations. What strategic steps can you take to bring your kitchen closer to achieving zero-waste?

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

MAY 28, 2025

This new capability opens the door for unscrupulous individuals to try and scam restaurants out of free meals, gift cards, and more. For this reason, businesses should remain vigilant and take extra precautions if a transaction or complaint seems remotely suspicious. The use cases for AI-generated fraud are growing by the day.

Employee Relations 251

Employee Relations Beverage Customer Service Food Order 251

EATER

OCTOBER 15, 2024

Rifrullo Café, a cozy farm-to-table restaurant in Brookline, Massachusetts, hums with customers on a steamy July mid-morning. As a chef, I have a responsibility to do my best to create good environments for people, customers, and the community,” says Marnell-Suhanosky. Food service buildings in the U.S.,

Compost 298

Compost Food Equipment Waste 298

Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

Modern Restaurant Management

MARCH 7, 2025

This “tipflation” phenomenon is leading to lower gratuity rates, even at full-service restaurants. Gen Z, in particular, is rejecting tipping culture, seeing it as a forced surcharge rather than a reward for great service. They have to balance keeping customers happy while making sure their staff gets paid fairly.

Tip Distribution 251

Tip Distribution Front of House Customer Service Back of House 251

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. We call it out. Congratulations. without interruptions. So he took action. You know where it’s from.

Sustainability 331

Sustainability Sourcing Consumer Goods Seasonal Menu 331

Modern Restaurant Management

DECEMBER 18, 2024

. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. The restaurant sector is poised for a seismic shift as AI integration takes center stage.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

EATER

NOVEMBER 1, 2024

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Here’s why they fell out of love in the first place. Starbucks had its moment in the sun, but at some point along the way, it lost touch with what its customers were actually looking for.

Customer Experience 328

Customer Experience 2003 Point of Sale 2006 328

Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. One location might offer seamless mobile ordering, while another struggles with glitchy payment systems, creating inconsistencies that can frustrate customers and impact revenue.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

MARCH 21, 2025

Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate. Technology doesn’t just level the playing field; it allows mom-and-pop shops to improve efficiency, reduce wait times, and enhance the customer experience in ways that were once out of reach. The result?

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

JANUARY 17, 2025

. "By doing so, they can attract and foster repeat purchases from consumers are who either on GLP-1 medications or taking GLP-1 supplements," she said. "This At grocery retail, they are spending more on foods that support GLP-1 balance, including vegetables, eggs and nuts. portion sizes, and hydration. "They

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

MAY 16, 2025

For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point. After all, when teams are aligned and able to provide quality service almost instantly, guests notice, appreciate the teamwork and keep coming back.

Front of House 251

Front of House Communication Back of House Fast Casual 251

Modern Restaurant Management

APRIL 4, 2025

The third location started out as an upscale burger bar, but it just wasn’t connecting with the neighborhood so Murray recalibrated. “Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.”

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

ChowNow

MAY 23, 2025

A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. Thats what you actually take home. You can pull in millions of dollars a year and still struggle to stay open if your costs are out of control. Without it, one bad month can wipe out three good ones.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights. . "If

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. It is an outstanding decision to use such robotic contactless services and avoid human-to-human interaction in the restaurant industry. Rise of Service Robots- A New Era of Human-Like Services.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

DECEMBER 31, 2024

2025 Culinary Trends Ingredients on the Rise Takes On Tahini Known for its richer and toastier flavor, black tahini will be featured on menus with versatility ranging from black tahini noodles and black tahini ice cream to tahini lattes and cocktails on the beverage side. That’s where the NEXT Flavor Report comes in.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MAY 5, 2025

While the fastest, easiest option might seem to be letting a number of employees go or drastically changing service hours, such extreme measures can actually backfire. Here are three ways to reduce your costs without experiencing backlash or sacrificing service quality.

Operations 251

Operations Front of House Back of House 2025 251

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. This way, when the POS vendor pushes out a software update to their restaurant network, they’re also unknowingly pushing out malware. Also rising?

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. They believe they can do whatever they want to whomever they want.

Airlines 508

Airlines Customer Service Hospitality Customer Experience 508

Modern Restaurant Management

MAY 23, 2025

stealing and selling passwords out of revenge or monetary gain) Whether through public-facing web apps or POS systems, restaurant owners without a clear cybersecurity strategy risk leaking private customer data and causing reputational damage. Train the team and roll out. staff sharing data) Unbalanced access control (e.g.,

Operations 221

Operations Online Ordering POS Retail 221

ChowNow

MAY 2, 2025

Running a restaurant is one of the most rewardingyet riskyventures out there. Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Part of it comes from lumping together all service-providing businesses or misunderstanding what failure means.

Email Marketing 195

Email Marketing Social Media Cash Management Leadership 195