7 Shifts

FEBRUARY 8, 2024

7shifts is a major player in the restaurant industry, serving more than 30,000 restaurants and 1 million restaurant pros and offering the most important restaurant management tools all in a single platform. ChowNow ChowNow is a customized online ordering app for restaurants. Apple | Android 4. OpenTable seats around 1.6 Learn more 7.

Operations 367

Operations Management Management Mobile Ordering 367

Modern Restaurant Management

MAY 24, 2024

How can you keep customers returning to your restaurant when so many choices exist? This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. It increases the restaurant sales and builds a loyal customer base.

Loyalty Program 158

Loyalty Program Point of Sale Email Marketing Customer Experience 158

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? Achievable.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Optimize your tech Set up an online reservation system to handle more customers smoothly. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

7 Shifts

FEBRUARY 8, 2024

7shifts is a major player in the restaurant industry, serving more than 30,000 restaurants and 1 million restaurant pros and offering the most important restaurant management tools all in a single platform. ChowNow ChowNow is a customized online ordering app for restaurants. Apple | Android 4. OpenTable seats around 1.6 Learn more 7.

Operations 352

Operations Management Management Mobile Ordering 352

360Training

JULY 9, 2020

According to market research conducted in 2017 , 11% of customers used a gluten-free “eating approach” in the previous year. It requires careful forethought, but there are ways for any business to tap into the GF market without endangering any of their customers. Not the dining experience you want to give customers, right?

Serving 78

Serving Front of House Consumer Goods Food Safety 78

Modern Restaurant Management

JUNE 13, 2024

billion quick-service restaurant (QSR) industry, trends and fads may come and go, but signature staples withstand the test of time. While customers crave the comforting familiarity of signature staples, they also yearn for the excitement of new flavors and experiences. In the $387.5

Seasonal Menu 106

Seasonal Menu Loyalty Program Innovation Point of Sale 106

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 193

2024 Food Supply Kitchen Safety Influencer 193

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Chefs, managers, and owners should live by a simple rule – “If you are not serving the guest directly then it is your job to serve those who are.” They can’t sell a product that they don’t know.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Modern Restaurant Management

JUNE 7, 2023

In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. In food services, digitizing processes like temperature monitoring and logging of on-site food storage via IoT-enabled automation delivers many benefits. trillion U.S.

Food Safety 165

Food Safety Kitchen Safety Food Customer Service 165

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. In turn, more engaged employees can help deliver a better customer experience , too. Here are three key ways restaurants can leverage payments technology to benefit their customers and their workforce.

Technology 120

Technology Cash Management Customer Experience POS 120

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management 190

Management Management Hiring Customer Experience 190

7 Shifts

JULY 16, 2021

Sourcing Equipment. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Do they serve just coffee or small foods as well? Conduct a Feasibility Study. Obtain Funding. Obtain Permits and Licenses.

License 459

License Hiring Equipment Point of Sale 459

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. 64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Remember only 1.4%

Fine Dining 469

Fine Dining Food Supply Customer Service Presentation 469

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Higher tips and checks.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

SEPTEMBER 1, 2022

In nearly every context, it means to “refuse service”, “get rid of” or “nix” something. More often than not though, 86'd items cause customer frustration. You always want your customers to have a positive experience at your restaurant or foodservice operation, and when they cannot get what they want, this dampens their experience.

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

DECEMBER 8, 2021

Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. percent of the market share that full-service restaurants shed. The obvious problems to tackle were traffic control and speed of service. Joe Erlinger, head of McDonald’s U.S.

Customer Experience 208

Customer Experience Customer Service Point of Sale Dine-in 208

Culinary Cues

NOVEMBER 6, 2022

My professional life has been dedicated to the kitchen, the people of restaurants, the ingredients and their source, the process and the adrenaline, the service and an opportunity to make people happy, and of course those plates as they slide down the pass. They are all part of my passion for the preparation and service of food.

Food Truck 397

Food Truck Customer Service Customer Experience Food Supply 397

SpotOn

APRIL 22, 2024

It doesn’t matter whether you run a restaurant, retail store, or any other type of small business—the point-of-sale (POS) serves as the foundation of your operation. SpotOn offers highly rated POS solutions for ease-of-use, customer service, features, and value for money.

POS 98

POS Point of Sale Retail Customer Service 98

Modern Restaurant Management

JANUARY 2, 2024

With products now cleared for consumer sale in both the United States and Singapore, the cultivated meat industry is moving from proof of concept and early-stage R&D to a focus on demonstrating scalability, sustainable unit economics, and consumer and customer demand.

2024 192

2024 Fast Casual Insurance Food Safety 192

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? The goal being to increase understanding. What Is AI, Really?

Marketing 166

Marketing Social Media Point of Sale Customer Service 166

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

JANUARY 20, 2023

As consumers watch food prices continue to rise, the demand for cost-effective meal solutions are prompting c-stores, full-service, and quick-service restaurants to increase their offerings. Providing the same experience in flavor, texture, and quality keeps customers loyal. Consistency is key.

Food 166

Food Food Supply Waste Food Safety 166

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. In other words, it means providing services to individuals through digital platforms and technology.

Hospitality 173

Hospitality Customer Experience Loyalty Program Customer Service 173

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Mechanical systems should be designed to enhance the Indoor Air Quality (IAQ) of the spaces they serve. Brands will need to drastically decrease the number of physical touch points throughout their customer journey.

Design 208

Design Guest Recovery Consumer Goods Fine Dining 208

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. And what better way to source that information than from your employees themselves?

Front of House 370

Front of House Back of House Communication Customer Service 370

Modern Restaurant Management

OCTOBER 11, 2022

Before refining their digital strategy, Blaze Pizza used a one-size fits all marketing approach, sending frequent emails to the entirety of their customer database. It allows customers to vote for their favorite ingredients through ordering via Blaze’s digital build-your-own virtual pizza builder.

Social Media 206

Social Media Email Marketing Customer Experience Communication 206

Modern Restaurant Management

SEPTEMBER 8, 2022

Few scenarios strike more fear into a restauranteur’s heart than the prospect of serving food to patrons that makes them sick. Besides the obvious impact on customers, it can be extremely difficult to rebound from such an event as word spreads and casts doubt over the establishment’s reputation. Traceability Is Essential.

Food Safety 186

Food Safety Operations Food Supply Food 186

Sling

JULY 11, 2023

The right hotel management software can help make managing customers and employees easier and more enjoyable for everyone involved. 2) Little Hotelier Source: Littlehotelier.com The Little Hotelier hotel management software suite is designed for small hotels, bed and breakfasts, and other short-term-stay businesses.

Hotels 78

Hotels 2023 Management Management 78

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Sourcing ingredients locally or from all-natural farms. Serving smaller portion sizes. Health-Conscious Food Will Dominate Menus.

2022 216

2022 Customer Service Online Ordering Website Management 216

Open for Business

JANUARY 28, 2024

Food trucks have been a source of growing interest for the food and restaurant industry, and for good reason. On the flip side, many successful restaurant groups are now looking at food trucks as opportunities to more successfully service their internal catering needs and serve as a marketing vehicle for their restaurants.

Food Truck 78

Food Truck Food Social Media Mobile Ordering 78

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Here are some of their insights. – Joe Hand Jr.,

2023 114

2023 Front of House Customer Experience Customer Service 114

Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. BreweryDB’s brew page is an excellent resource to build your playbook with accurate (brewery-sourced) and easy-to-remember information, including tasting notes, ABV, and food pairing suggestions. Flag on the play!

Bar 185

Bar FOH Coaching Brewery 185

Modern Restaurant Management

MARCH 1, 2024

Our customers are chefs and foodservice companies who have found the operational benefits of using our 50Cut impressive- from maintaining and boosting flavor and juiciness of meat, to increasing recipe yields all while reaching their goals to cut down on carbon footprints. What are some health benefits of using more mushrooms in foodservice?

Sustainability 186

Sustainability Allergens Workshop Magazine 186

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

The Restaurant Group

JANUARY 11, 2024

Branding will touch on your restaurant name, concept, slogan, menu, and customer service. Will you serve American, Italian, Mexican, or fusion? The ideal configuration gives way to efficiency, which leads to faster service and satisfied customers. If you need these services and more, get a free quote today.

Customer Service 78

Customer Service Food Safety Uniforms Employee Relations 78