The Rail

JANUARY 15, 2025

Space optimization techniques can improve operations and enhance the dining experience. Begin by observing how staff and customers navigate the restaurant at different times of the day. A digital floor plan can also make it easier to experiment with different layouts and evaluate the impact of each adjustment.

Outdoor 130

Outdoor Seating Customer Service Customer Experience 130

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds. But for the most part, I just pray about it and go where I feel like Im supposed to go.

Social Media 222

Social Media Small Business Front of House Point of Sale 222

Restaurant Clicks

JULY 21, 2025

The setup is casual, with indoor seating and a bar that serves local craft beer. Every day at noon, customers are invited to stand for the National Anthem, which is a tradition that reflects the brand’s mission of honoring service. They also make their sauces and desserts in-house.

Back of House 141

Back of House Fast Casual Sourcing Casual 141

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. Below that, you’ll see a “what’s the vibe” section where customers can post images of inside, outside, food, and anything else they find interesting.

Website Management 195

Website Management SEO Book Customer Experience 195

Restaurant Clicks

JULY 18, 2025

These are the places people keep coming back to, not just for the food but also for the experience and the way they treat their customers. Many reviews highlight the friendly service and how the staff makes visitors feel welcome, with some noting that the owner is often seen checking in with customers.

Back of House 148

Back of House Front of House Seasonal Menu Fast Casual 148

Restaurant Clicks

JULY 23, 2025

Whether you’re from the area or just passing through, good barbecue is always part of the experience. Customers often talk about the friendly service, clean setup, and how consistent the food is each time they visit. Customers often mention how consistent the food is, with meats that are well-seasoned and cooked just right.

Back of House 146

Back of House Fast Casual Sourcing Seasonal Menu 146

Restaurant Clicks

JULY 19, 2025

While the focus is on barbecue, the menu also includes items like fried shrimp and rib-eye steak, giving customers more to choose from. The portions are generous, and the outdoor picnic table seating adds to its relaxed, down-home feel. Everything is made fresh, including the sides, which adds to the overall quality of the experience.

Back of House 148

Back of House Sourcing Seasonal Menu Bar 148

Restaurant Clicks

JULY 24, 2025

Every region adds its own touch, and each place has built its name through word of mouth, steady quality, and loyal customers. The place has a laid-back feel with indoor seating and a drive-through that makes it easy for busy days. Located just off the Talimena Scenic Byway, it has become a popular stop for both locals and travelers.

Fast Casual 147

Fast Casual Seasonal Menu Back of House Sourcing 147

Restaurant Clicks

JULY 18, 2025

The setting is casual and pet-friendly, with outdoor seating that makes it easy for people to bring their dogs. The meats are slow-smoked in a custom-built pit and include brisket, ribs, chicken, sausage, and smoked bologna. The restaurant focuses on doing the basics right, and that’s what keeps customers returning.

Seasonal Menu 148

Seasonal Menu Fast Casual Sourcing Back of House 148

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings."

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Restaurant Clicks

APRIL 30, 2025

If you’re planning a road trip or just want to try something different, this list can help guide you to a BBQ experience that feels honest and true to the region. #30 Known for its careful preparation and attention to detail, this spot has become a favorite for both locals and travelers.

Sourcing 78

Sourcing Back of House Customer Experience Bar 78

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Restaurant Clicks

MAY 6, 2025

These aren’t picked at random—they’ve earned respect through steady quality, loyal customers, and a deep connection to their communities. Whether you’re a local resident or a traveler passing through, Scott’s Kitchen provides a satisfying and authentic barbecue experience that reflects the rich culinary traditions of the region. #29

Seasonal Menu 78

Seasonal Menu Back of House Fast Casual Sourcing 78

EATER

MARCH 11, 2025

Cities eased permitting regulations, allowing restaurants to expand seating with outdoor dining sheds and transforming city streets into safer and more beautiful spaces. For many chefs, particularly those serving food and cuisines less familiar to their local customer base, the pop-up served as a road to success with fewer barriers to entry.

Food Supply 221

Food Supply Outdoor Food Order Food Safety 221

Perfect Daily Grind

JUNE 6, 2025

Henrik Biilmann, 55, will become Managing Director on 1 July, bringing CEO experience from Delika Food Group, Friland, and Arla Foods to develop the Viborg-based roastery’s sustainable brand under Löfbergs, which has been in operation since 2002. He succeeds Claus Bertelsen to drive further growth in Denmark.

2025 63

2025 Pricing Café Events 63

Paper Chase Accountancy

JULY 10, 2025

It involves a systematic process of understanding, anticipating, and influencing consumer behavior to maximize income, especially for perishable inventory like hotel rooms or airline seats. Right Customer: Who you’re selling to (e.g., business traveler vs. leisure guest). a standard room vs. a suite).

Hospitality 52

Hospitality Management Management Tourism 52

EATER

NOVEMBER 12, 2024

They’re served in a setting that glows with light from carved stone fixtures and that’s buoyed by an air of sisterly repartee: Ana holds court in the matte black-tiled open kitchen while Lydia greets customers a few steps in front of her, their interplay like a friendly tennis match. The smaller the group the better.

Seasonal Menu 362

Seasonal Menu Fine Dining Front of House Back of House 362

Paper Chase Accountancy

JUNE 25, 2025

It’s a strategic discipline focused on maximizing financial gain by selling the right product to the right customer at the right time for the right price. In simpler terms, it’s about getting the most money out of every available room, seat, or experience you offer. Thirdly, it allows for better resource allocation.

Tourism 93

Tourism Hospitality Management Management 93

EATER

OCTOBER 13, 2020

It’s the people that make a place — but these days, human interaction is hard to come by I used to love to travel. I’d wander through new cities for days on end, eating and drinking (but mostly eating) in four-seat izakayas, farm-driven pizzerias, southern seafood halls, and boat noodle cafes, talking to locals and walking for miles.

Travel 354

Travel Food Back of House Front of House 354

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. Safety and Normalcy. The Human Touch.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. Upgrade Your Takeout Experience. Upgrade Your Takeout Experience. Delivery is still all about the guest experience and your value proposition. Differentiated Dining.

Food Safety 487

Food Safety Customer Experience Customer Service Entertainment 487

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Key findings for the restaurant industry include: Restaurant Closures Data. Ecolab chairman and CEO.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. Unhappy customers because employees are likely making more mistakes than usual. A tense atmosphere.

Management 408

Management Management Airlines Customer Service 408

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center.

Front of House 474

Front of House Customer Experience Dine-in Workshop 474

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Culinary Cues

DECEMBER 1, 2019

I try, whenever I travel, to find those small, privately owned, interestingly unique bistros, trattorias, and cafes that are the soul of a community and the lifelong dream of a chef or restaurateur who views this as his or her mission – a chance to bare it all and sign every plate that leaves the kitchen. The experience will always be better.

Small Business 490

Small Business Customer Experience Customer Service Seasonal Menu 490

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

EATER

SEPTEMBER 26, 2023

With a flagship 1,800-seat location in the city of Erbil and a second 800-seat location in Sulaimani (also spelled Sulaymaniyah), ABC is one of Iraq’s most popular restaurant brands, with often busy dining rooms, large social media followings, and billboards all over. Children mob the costumed figure, squealing with delight.

Employee Relations 348

Employee Relations Travel Sports Social Media 348

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Have your chefs experiment with new dish ideas beforehand to attract old and new diners to try some fresh cuisine! Here are some goal types to consider (and you don’t have to have just one!):

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

MAY 19, 2020

It is important to communicate what you are doing for safety, but don’t forget to highlight the amazing dining experience you have to offer. Tell the story in your brand voice and encourage your guests to tell their friends about their experience. In other words, the complete experience has never been more important.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

SEPTEMBER 30, 2020

Overwhelming top response was fear of catching/spreading COVID-19, followed by a corresponding reduction in travel. 32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level. 32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Living Like a Local : With the increase of “slow travel,” more consumers are emphasizing connection with local people and culture vs. more traditional tourist behaviors.

2024 474

2024 2023 Food Order 2013 474

EATER

JUNE 4, 2024

Part of the reason you’re traveling to France is, presumably, to tap into that gastronomic reverence. Do as the French do, and you’ll have a much better experience in Paris. Lots of travelers go wrong here by not planning accordingly. When we opened Fulgurances, our first seating was at 7:30 p.m. Know which days to go.

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300