Deliverect

SEPTEMBER 5, 2019

A top-notch customer experience. Having food delivered to customers is a whole new way to order, experience and enjoy food. Next to food quality, delivering a top-notch brand experience should be at the core of your delivery operation. It all begins with the (right) menu. Why (branded) packaging is key.

Customer Experience 63

Customer Experience Delivery Social Media Online Ordering 63

Modern Restaurant Management

JUNE 19, 2023

As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers.

Mobile Ordering 187

Mobile Ordering Sports Travel Customer Experience 187

EATER

OCTOBER 13, 2020

It’s the people that make a place — but these days, human interaction is hard to come by I used to love to travel. Let me be clear: I absolutely would not and do not recommend frivolous travel. Restaurants have always been my joyous entry point to a place and its people. The world felt dystopian and deflated.

Travel 140

Travel Food Back of House Front of House 140

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. That’s not just because people are traveling more. Create Special Offers for Customers. If you travel around the Provence, you will likely miss this beautiful village.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. You take care of customers above all else. Customers are your lifeblood.”.

Travel 439

Travel Back of House Customer Service Small Business 439

Culinary Cues

AUGUST 21, 2023

It was interesting, somewhat absurd, but life changing for those in the profession and for the way people viewed the restaurant experience. The entire experience was elevated and so were prices. People traveled cross country to experience these chef extravaganzas. Yeah, sounds like a great battle cry, doesn’t it?

Back of House 390

Back of House Food Supply Government Dine-in 390

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Long Island City-based JetBlue and United Airlines are offering free round-trip flights for medical volunteers traveling to New York City to join the frontline in the battle against COVID-19.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef Showcases – Consumers are hungry for culinary experiences curated by chefs.

2024 188

2024 Fast Casual Food Truck Allergens 188

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Guests will return when the effort expended to create memorable complete dining experiences is front and center. So, what are we doing to create a memorable experience for this team? It is, and must be, a team effort.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

7 Shifts

JUNE 13, 2022

Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back. And we're talking all things customer loyalty tech. I've had the privilege to travel the world in a previous role.

Loyalty Program 195

Loyalty Program Customer Experience Technology 2014 195

7 Shifts

OCTOBER 26, 2022

Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet. Wealthy Americans discovered it for themselves in the 1850s and 1860s while traveling in Europe. American travelers brought it back to the states as a way to feel aristocratic. The Future of Restaurant Tipping.

Presentation 487

Presentation Tip Distribution Restaurant Law Back of House 487

Culinary Cues

NOVEMBER 18, 2022

It is the repository of recipes, cooking methods, traditions, and the power of our melting pot country. [] A UNIVERSAL REWARD SYSTEM FOR CUSTOMERS. All other aspects of tourism rely on the restaurant to punctuate an experience. The neighborhood restaurant is often the soul of micro cultures. PLAN BETTER – TRAIN HARDER.

Agriculture 368

Agriculture Tourism Transportation Café 368

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Gourmet Marketing

JULY 7, 2020

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again. From customer service to accommodations, there is a multitude of ways to make their stay memorable. You read that right.

Customer Experience 55

Customer Experience Hotels Coupons Customer Service 55

Modern Restaurant Management

SEPTEMBER 17, 2022

In addition, bartenders are mixing sparkling wine of all styles and prices into their cocktails to add effervescence, crispness or sweetness to the experience. Meaningful Menu Innovations : Restaurants and bars are evolving their menus beyond being a functional tool to improve the consumer experience.

Guest Recovery 188

Guest Recovery Consumer Goods Hotels Beverage 188

Culinary Cues

AUGUST 19, 2023

Many only stayed in business for a few months, but some were able to weather the storm of the depression and carry-on serving thousands of customers every week, allowing them to stay afloat. Food was always important, but it was the hospitality of the charismatic operator that had made the restaurant experience what it was up to this point.

Hotels 335

Hotels Influencer Compost Recycling 335

Perfect Daily Grind

SEPTEMBER 7, 2022

They provide travellers with a space to relax and enjoy a beverage before taking a flight. However, over the past decade or so, more and more specialty coffee roasters and brands have opened locations in airports to serve high-quality coffee to international travellers. So, how can this change the consumer experience in airports?

Café 158

Café Franchise Franchising Beverage 158

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. Just as with COVID shutdowns and supply chain issues, restaurant technology can help operators continue providing great service even with high costs for them and customers alike.

Technology 179

Technology Loyalty Program Mobile Ordering Download 179

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. That’s not just because people are traveling more. Create Special Offers for Customers If it’s the peak of the season, you compete with all local restaurants and hotels.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Living Like a Local : With the increase of “slow travel,” more consumers are emphasizing connection with local people and culture vs. more traditional tourist behaviors.

2024 187

2024 2023 Food Order 2013 187

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 178

Operations Mobile Ordering Customer Experience Online Ordering 178

Modern Restaurant Management

JANUARY 4, 2023

Consumers are more likely to cut back on other activities outside of food delivery and spending such as buying clothing (44 percent), going out for drinks and dinner (47 percent) and traveling (43 percent) more. Quality, Convenient Deliveries Influence Choice. The Proof Is in the Pudding.

Social Media 195

Social Media Delivery Consumer Goods Customer Experience 195

Social Hospitality

OCTOBER 28, 2020

The hospitality industry is the poster child of customer-centricity and always putting the customers’ needs first. Customers are now accustomed to a new level of customer care. Thus, those in the world of hospitality need to, again, elevate their own service and boost the experience they provide to guests.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Culinary Cues

APRIL 15, 2020

That restaurant experience set the stage. [] RESTAURANTS ARE THE PORTAL FOR ENTREPRENEURSHIP. To the chef – the canvas is their plate and to the restaurateur it is the art of hospitality, making customers feel welcome and special. and beyond will not survive the impact of mandated closure.

Travel 367

Travel Small Business Point of Sale Back of House 367

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. Safety and Normalcy. The Human Touch.

Customer Service 188

Customer Service Customer Experience Online Ordering Hospitality 188

Gourmet Marketing

JANUARY 29, 2021

With this new confidence comes hope and optimism for the travel and hotel industries. Over the past nine months, your hotel has hopefully been preparing for an inevitable uptick in travel. Travel will look different after the pandemic ends, and your guests will expect you to go above the extra mile to gain their trust.

Hotels 40

Hotels Travel Insurance Email Marketing 40

Perfect Daily Grind

JUNE 21, 2022

For many, a cup of coffee is a central part of the experience of air travel. In recent years, a growing number of airlines have begun to invest in the coffee they serve to their customers, both in terms of sustainability and quality. Service is an important added value to consumer experience. The service.

Airlines 138

Airlines Consumer Goods Travel Sustainability 138

Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. If yes, then you are on the right path. [] CREATE CLIENTS, NOT CUSTOMERS: All customers are important, clients are connected.

Food Truck 319

Food Truck Back of House Education Training 319

Modern Restaurant Management

JANUARY 28, 2020

20 percent of consumers say they spend more on off-premise orders compared to a regular dine-in experience. The goal of your delivery program should be viewed as a way to drive incremental revenue while building an expanded customer base. You don’t want to go too far if your food doesn’t hold up to the elements of travel.

Delivery 212

Delivery Consumer Goods Online Ordering Customer Service 212

Social Hospitality

AUGUST 13, 2020

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalize the Customer Experience. Integrate Virtual Assistants.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 194

2021 Loyalty Program Coupons Fast Casual 194

Culinary Cues

APRIL 9, 2020

Since the days of early merchant travelers during Medieval and Renaissance days – restaurants have been integral to societal development and the sophistication of people. It is the experience of dining that is most important and it is this experience that allows a restaurant, or for that matter – the restaurant industry to flourish.

Customer Experience 491

Customer Experience Customer Service Dine-in Sports 491

Gecko Hospitality

JANUARY 13, 2023

In ancient times, it meant extending a welcome to travelers or offering a home away from home. In the early days, locals used to let travelers rest on kitchen floors or other extra spaces during their journey. Proprietors would put up a shelter by the road where travelers could stop to take rest and get some food.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Balboa Bay Resort: Bringing the Experience Home Balboa Bay Resort has implemented a variety of immersive, at-home experiences for their social media followers.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195