Future Food

APRIL 20, 2021

Failure to adapt the culture and execute the food vision, not understanding and meeting the needs and wants of the customer/employee base, risks damaging the client’s corporate culture creating a gap in expectations and contributing to employee/customer turnover. In a word, leadership.

Leadership 78

Leadership Catering Customer Service Hospitality 78

Future Food

APRIL 21, 2021

Failure to adapt the culture and execute the food vision, not understanding and meeting the needs and wants of the customer/employee base, risks damaging the client’s corporate culture creating a gap in expectations and contributing to employee/customer turnover. In a word, leadership.

Leadership 78

Leadership Catering Customer Service Hospitality 78

Modern Restaurant Management

APRIL 30, 2024

For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings. As a proud part of the leadership team at Craveworthy Brands, the platform company behind 11 unique restaurant concepts, I lead day-to-day supply chain management, events, distribution, and of course, LTOs.

Food Supply 197

Food Supply Seasonal Menu Supplies Design 197

Modern Restaurant Management

OCTOBER 11, 2022

For the past several years—and especially since the pandemic—restaurant brands have focused on enhancing digital experiences that allow them to offer more off-premise options and streamline operations to address staff shortages. Dutch Bros: Empowering the customer to personalize their experience.

Social Media 217

Social Media Email Marketing Customer Experience Communication 217

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

JANUARY 23, 2024

Big changes are happening in modernization, innovation, food technology, and more, and if you’re not adapting, you simply won’t make it. Sometimes, new leadership can bring new perspectives and opportunities to a stalled and tired brand. What does the deal say about the current state of franchise investment activity?

Leadership 100

Leadership Consumer Goods Customer Experience Franchise 100

The Restaurant Times

JUNE 18, 2021

As Head of Operations for the multi-site Starbucks assets, Shakeel comes with extensive experience in developing businesses into profitable endeavours and promoting a culture of internal growth. He has over 15 years of experience in QSR franchising and operations, managing portfolios of up to £15mm.

Franchise 98

Franchise Franchising Leadership Mobile Ordering 98

7 Shifts

MAY 17, 2022

Even before the pandemic hit, there's been a growing feeling that the restaurant industry has to do better when it comes to employee experience. It's your core values, systems, behaviors, and everything that goes into the employee experience. And by extension, the guest experience. We're seeing a culture shift. Picture this.

Insurance 370

Insurance Leadership Customer Experience Sports 370

The Restaurant Times

APRIL 12, 2023

Geoff Alexander is known as one of the key pioneers of technology and innovation in the food and beverage industry. From being one of the firsts to introduce online ordering to adopting Web3 and NFTs, Geoff has led the adoption of some of the most challenging innovations of our times. and Canada.

Leadership 52

Leadership Social Media Fast Casual Online Ordering 52

Modern Restaurant Management

FEBRUARY 1, 2024

The restaurant sector is at an equilibrium in an era when convenience is key and customer preferences are continuously changing. Recognizing the different customer choices driving the growth of food delivery is one critical insight. The Tech Frontier The importance of technology in meal delivery goes beyond order processing.

Delivery 100

Delivery Food Food Supply Customer Service 100

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Provide valuable input on pricing, menu adjustments, and marketing initiatives to enhance the overall dining experience. Proven experience in a management or supervisory role.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

7 Shifts

FEBRUARY 5, 2021

In his book Setting the Table: The Transforming Power of Hospitality in Business , restaurateur Danny Meyer outlined his low-tech-process of keeping up with his customers’ preferences and things about them to remember and personalize their experiences. Meet with leadership or management to get their take. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Modern Restaurant Management

NOVEMBER 8, 2022

From all the other conversations, I highlight, in the same chapter, many advice about leadership. I learned many lessons while writing this book, about leadership, about food, and about me as an individual. I previously mentioned some learning about leadership. What lessons did you learn in the process of writing the book?

Food 180

Food Book Leadership Travel 180

7 Shifts

SEPTEMBER 20, 2021

Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Guest feedback can be much easier to obtain and process—making for less time collecting and organizing, and more time using data to improve your guest experience. 7shifts Restaurant Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Hot Schedules

OCTOBER 1, 2018

That’s why more than 230 industry leaders and innovators gathered in Austin, TX, for the 2018 edition of Spark, a conference by HotSchedules. Many of the sessions throughout the conference highlighted how strong partnerships can help restaurants champion new technology innovations throughout a brand.

Innovation 79

Innovation 2018 Kitchen Safety Food Safety 79

Hot Schedules

AUGUST 25, 2021

It’s up to operational leadership to measure them, monitor them, and make them align to annual initiatives — while also making those metrics relevant for day-to-day restaurant performance. Innovations in data aggregation and reporting have ensured that operators have more information than ever about their businesses. Users Group.

Management 138

Management Management Food Safety Leadership 138

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Feedback Evaluation: Create a feedback system using ChatGPT, where employees can share their experiences, ideas, or issues.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

PathSpot

APRIL 26, 2024

Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health. Understanding the Impact of Cleanliness on Your Business Trust and Loyalty are critical for customer loyalty. Since COVID, customers have been very aware of the need for consistent cleanliness, which builds trust and creates loyalty.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Perfect Daily Grind

JANUARY 13, 2023

Carroll has 25 years’ experience working in the retail, foodservice, and out-of-home sectors, and will initially focus on expanding Oatly’s foodservice and OOH partnerships. Specialty Coffee Association announces new Guild Leadership Council members. Oatly appoints Bryan Carroll as UK General Manager. Wed, 11 Jan.

2023 142

2023 Events Website Management Leadership 142

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

Restaurant365

DECEMBER 16, 2021

Through our relentless focus on customer success and product innovation, we have become the trusted technology leader that operators lean on during this time of resurgence. This was achieved through a heavily customized installation of the Freshworks tool suite, including portal and messaging customization.

Operations 60

Operations 2021 Webinar Innovation 60

Modern Restaurant Management

JULY 30, 2021

The partnership with Clean Juice is highlighted by the creation of the brand’s first-ever national TV spot featuring Tebow and his experience with the brand. “We are impressed with Just Salad’s innovative approach to embedding zero-waste principles across their business. ” Curry Up Now Adds Incentives LTO.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

The Restaurant Times

MAY 26, 2023

Dan Mesches brings a wealth of restaurant experience to his role as President and CEO of Sprinkles, which he has held since early 2017. The keyword here is innovation. These machines attached to physical stores allowed the chain to reach more customers directly and increase revenues cost-effectively.

Loyalty Program 52

Loyalty Program Franchise Franchising Customer Service 52

Black Box Intelligence

NOVEMBER 2, 2021

Cantu has long served the hospitality sector as an industry champion and technology innovator. “We We knew we needed to bring in a CEO with a proven background as a technology innovator in the restaurant industry to help take the company to the next level. ” Cantu co-founded workforce technology company HotSchedules in 1999.

Innovation 67

Innovation Leadership Technology 2019 67

Modern Restaurant Management

FEBRUARY 17, 2020

“We are always looking for new ways to reach our consumers and, given Yelp’s dominance in the industry, we sought a partnership to help us drive more customers to our restaurants,” said Erik Jensen, vice president of brand engagement, Denny’s. Spark Foundry?. Showcase Ads : ? . Food & Facilities.

Sports 153

Sports Point of Sale Entertainment Customer Experience 153

Hot Schedules

OCTOBER 23, 2019

Dear Customers, We are thrilled to announce that HotSchedules and Fourth have merged business operations. This is an exciting and historic day for both organizations and we thank our teams tremendously for their hard work and relentless commitment to customer success. Co-founder & Chief Customer Officer. Why did we merge?

Customer Service 60

Customer Service Leadership Innovation Hospitality 60

Foodable

NOVEMBER 12, 2021

Stanovich, Senior Vice President Franchise Leadership of Big Chicken and Josh Halpern, Chief Executive Officer of Big Chicken to discuss the fastest-growing segment, revealing consumer trends, brand strategies, and how quality and innovation are the key drivers for success. Three Key Points: The Chicken segment reigns supreme.

Fast Casual 78

Fast Casual Casual Franchise Franchising 78

The Restaurant Times

MARCH 7, 2021

These women have not only managed to become changemakers with their innovative ideas but they’ve also proven time and again that they have what it takes to be the driving force in the F&B space. She has been actively involved in building the customer experience for the group. Puja Sahu, Co-Founder, The Potbelly.

Food Truck 98

Food Truck 2012 Fine Dining 2016 98

Perfect Daily Grind

SEPTEMBER 23, 2022

The IWCA’s local chapter is inviting coffee professionals to a safe space where women and other marginalised people in the industry will share their individual experiences. SIGEP The Dolce World Expo to showcase Italian coffee, pastry, and gelato innovation in Rimini. Nominations close on 3 October. Wed, 21 Sep.

Workshop 130

Workshop 2022 Food Truck Events 130

The Restaurant Times

MAY 14, 2023

Queues’ “50 Most Influential Young Indians,” and Black Book’s “Top 50 Women in Leadership.” In 2008, she returned to Mumbai without prior experience in the hospitality industry or aspirations of becoming an entrepreneur. However, she fearlessly joined her husband in their restaurant venture.

Customer Experience 98

Customer Experience Restaurant Law Customer Service Book 98

The Restaurant Times

MARCH 7, 2021

In her previous roles, Masino served as the President for Taco Bell North America, where she ensured innovation, new store development, and a frictionless customer experience through digital and technology initiatives. Jennifer Schuler, CEO, Wetzel’s Pretzels. As a president, Schuler helped the company register a 2.8%

Franchise 98

Franchise Franchising License Leadership 98

Qu

APRIL 24, 2023

These and other digital trends is why our latest Restaurants Reinvented podcast series highlights top CTO innovators and trailblazers leading the way with big bold moves in the industry. Put the employee experience first: Darien Bates of Fourtop Solutions and Keenen both talked about an employee-first vision.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

Black Box Intelligence

JUNE 14, 2023

Every quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience. Our data shows: Restaurant chains that capture 5 times more customer reviews see a 3.5

Webinar 81

Webinar Employee Relations Point of Sale Customer Service 81

Restaurant365

JUNE 17, 2022

Costs for these emerging technologies make them more accessible to independent restaurants and small chains, who fight with the big guys for more than just customers. If the restaurant not busy, the robot will sit by the front door waiting for the next customer to come into the restaurant. Hiring and onboarding technology.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Fortunately, though limited indoor seating is possible now and luckily for us, we have a pretty sizable floor, so we can comfortably distance customers. As the Head of U.S.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285