Modern Restaurant Management

NOVEMBER 5, 2020

As news of loosening restrictions in some parts of the country offers diners an opportunity to return to indoor dining, will customers be ready and willing? The activities that cause the most anxiety appear to be touching shared surfaces and proximity to other customers. Contactless is not just a solution for our present circumstances.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. As the industry gets on the road to recovery, this will be more important than ever. Maintenance is Often Overlooked. Downtime is no recipe for success.

Technology 546

Technology Guest Recovery Customer Experience Equipment 546

The Rail

APRIL 6, 2025

By Destiny Clarkson, Contributor As much as meal quality, guest retention determines the success of a restaurant. The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

JUNE 15, 2020

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. Have hand sanitizer available upon entering the restaurant for customers and employees alike. Mark Heymann.

Hiring 466

Hiring Guest Recovery Back of House Food Safety 466

Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. Make sure your hours of operation are current and consistent on your website, social media, and your voicemail message. Delivery offers fewer chances for guest recovery than dine-in. Deliver a Stellar Customer Experience.

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. So just how do you meet this return of demand while operating with a smaller team?

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Energy impact can be minimized with the use of energy recovery devices. Properly designed energy recovery wheels or plate exchangers can recover 60-75 percent of the air being exhausted with minimal cross contamination.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

Modern Restaurant Management

NOVEMBER 8, 2023

But the expectations of guests and owners did not change. Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). Panicked at first, some restaurant and F&B operations managed to adjust. Not operators.

Recruiting 474

Recruiting Guest Recovery Advertising Food Supply 474

Modern Restaurant Management

JULY 30, 2020

But to get there, management will have to navigate through months of uncertainty and disruption, shoulder a massive drop in revenue, and redesign operating procedures based on somewhat-unpredictable regulations. All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for.

Guest Recovery 471

Guest Recovery Food Safety Fine Dining Management 471

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

APRIL 1, 2020

As restaurant operators, you are a part of the community, providing an experience and opportunity for people to come together, celebrate events or both. Since guests cannot frequent their favorite establishments in person, they're now leaning on you to bring a "dine-in experience" to their homes.

Guest Recovery 414

Guest Recovery Customer Experience Social Media Food Order 414

Modern Restaurant Management

MARCH 30, 2021

In addition, restaurant owners will now be able to utilize all tips earned from service staff to redistribute this income amongst the entire operating team. The new tipping regulations represent a new era for the restaurant landscape that will either significantly help or hurt the industry’s post-pandemic recovery process.

Tip Distribution 520

Tip Distribution Front of House Technology Back of House 520

Modern Restaurant Management

JULY 26, 2021

Customer comfort levels with on-premise dining varies and proper hygiene continues to be at the forefront of diners’ minds. As restaurants continue to enter this period of recovery, they will have to tackle a new slate of challenges. Secure the delivery, by ensuring delivery personnel have a good hygiene routine on the go.

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

JULY 7, 2021

As we progress through a pandemic that’s kept many inside for months, guests are looking to venture out and experience unique dining moments. By utilizing seasonal ingredients and creating specialty menu items, our product innovation efforts have kept us relevant in a competitive industry, earning guest loyalty and driving sales.

Seasonal Menu 493

Seasonal Menu Guest Recovery Innovation Menu 493

Modern Restaurant Management

MAY 19, 2020

While many find hope for the industry as the country re-opens, the road to recovery is a very long and uncertain one. Local and state guidelines will also have an impact on how restaurants must operate in order to keep their staff and patrons as safe as possible. Your restaurant brand is the promise you make to your guests.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JULY 30, 2020

But to get there, management will have to navigate through months of uncertainty and disruption, shoulder a massive drop in revenue, and redesign operating procedures based on somewhat-unpredictable regulations. All this while still maintaining the warm, friendly atmosphere that operators in the hospitality industry are known for.

Guest Recovery 406

Guest Recovery Food Safety Fine Dining Management 406

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. The top choice by far was having a culinary experience similar to eating at the restaurant. Incentivize guests to choose your restaurant. restaurants are very likely to have fewer dine-in customers this fall/winter than usual. 18 percent said it will be to save money.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Culinary Cues

JULY 23, 2023

As if that weren’t enough, the menu and each morsel of food presented represents the chef’s life of experiences, his or her family history, the cuisine of their forefathers, every chef who contributed to their training, and everything that they believe in – as it pertains to food. It is a juxtaposition that is nearly impossible to manage.

Guest Recovery 419

Guest Recovery Seasonal Menu Presentation Customer Experience 419

Modern Restaurant Management

SEPTEMBER 17, 2022

In addition, bartenders are mixing sparkling wine of all styles and prices into their cocktails to add effervescence, crispness or sweetness to the experience. Meaningful Menu Innovations : Restaurants and bars are evolving their menus beyond being a functional tool to improve the consumer experience.

Guest Recovery 474

Guest Recovery Consumer Goods Hotels Travel 474

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. ” Examples of safety and service enhancements include: A culture of safety and wellbeing for employees and customers. . Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Culinary Cues

MAY 23, 2021

Now that the pandemic was beginning to come under control and state governments were loosening the grip of protocol on restaurants – customers were beginning to re-emerge, albeit with some trepidation. Now we have an opportunity to be reborn – to change what is wrong with how we operate and come out bigger and better in the end.

Guest Recovery 450

Guest Recovery Front of House Employee Relations Food Truck 450

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

OCTOBER 19, 2021

The first step is to verify your liquor license and operating permits are renewed and active. There are serious penalties for serving underage customers, including losing your liquor license and even jail time. Cocktails-to-go can open up a brand new stream of revenue for restaurants and be valuable in recovery. ID, Please?

License 539

License Point of Sale Employee Relations Restaurant Law 539

Culinary Cues

JUNE 1, 2020

Are they listening to people with the background to know, with insight that is based on experience, or with the talent to find solutions? WHAT WE LEARN: – Effective leaders convert listening to learning and invest the time to build a level of understanding that factors in proximity and relies on experience and facts.

Leadership 80

Leadership Supplies Guest Recovery Small Business 80

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

Guest Recovery 410

Guest Recovery Kitchen Safety Customer Service Food Safety 410

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

SEPTEMBER 23, 2020

. "We're very impressed with their quality of execution, product cadence and customer centric approach in these unprecedented times.” Restaurants have been pivoting to reach and serve customers in new ways, and retailers have been seeing the lines blur between brick and mortar and e-commerce. ” Tastewise Data.

Serving 517

Serving White Paper Food Recycling 517

Culinary Cues

APRIL 3, 2020

Possible strategy: More space between tables and controlled limits on customers allowed at one time. How do we balance lower volume with financial needs of the operation? [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER. Let your customers know that safety and sanitation is your most important job.

Guest Recovery 382

Guest Recovery Social Media Kitchen Safety Food Safety 382

Modern Restaurant Management

JULY 30, 2021

The partnership with Clean Juice is highlighted by the creation of the brand’s first-ever national TV spot featuring Tebow and his experience with the brand. The tail winds are strong, and it's about executing at a high level while still focusing on each and every customer.” ” Curry Up Now Adds Incentives LTO.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 17, 2021

"We are grateful for continued customer support which has helped us expand to new locations in the past year and we are looking forward to bringing the brand to new locations and connecting with new customers." Construction is expected to take place throughout the summer, with a potential opening date in late August.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” We look forward to being a part of White Castle’s next 100 years.”

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels. . “I found inspiration on my travels.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419