Modern Restaurant Management

APRIL 28, 2022

Launching virtual brands helps established restaurants engage new customer segments in several ways—from breaking into new dayparts to testing new products and geographical markets to driving incremental sales—and there is plenty of room in the space for newcomers, too. Virtual Brands are Influencer Magnets.

Dietary Restrictions 194

Dietary Restrictions Influencer Back of House BOH 194

Modern Restaurant Management

AUGUST 13, 2020

To keep revenue streams open amidst changing conditions, operators should look to diversify how their customers can access their services, in particular with a focus on off-premise revenue. Collecting Data to Build Customer Loyalty. Operators should also look to technology solutions to build customer loyalty and help bolster revenue.

Dietary Restrictions 195

Dietary Restrictions Online Ordering Customer Experience Dine-in 195

Squirrel Systems

OCTOBER 19, 2023

“Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. This approach aims to enhance the guest experience by building rapport with customers, understanding their preferences, and providing personalized service.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Feedback Evaluation: Create a feedback system using ChatGPT, where employees can share their experiences, ideas, or issues.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 170

Communication Training Dietary Restrictions Customer Service 170

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Two out of three gift cards were bought to commemorate a special occasion and 87 percent featured a written note.

2024 182

2024 2023 Food Order 2013 182

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The Guest Experience The key thing to remember about omnichannel marketing is that it’s centered on the guest. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Grab the attention of as many of your customers as you can by making it convenient for everyone. How would you rate your overall experience from 1-10 (10 being the best) and why?

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

The Rail

OCTOBER 14, 2022

When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. One of the easiest ways to keep your customers safe is to create a menu “key” that identifies common allergens in each dish. Identify Allergens on Your Menus. Become Allergen-Friendly Certified.

Allergens 59

Allergens Management Management Dietary Restrictions 59

Restaurant Clicks

SEPTEMBER 5, 2021

You can find places specializing in Italian dishes, Spanish dishes, and East Asian dishes, among others. Bitter Ends provides window service to its customers ordering online. The luncheonette also sells its foods at the Linea Verde Green Market to give customers convenient access to its food during its off-days.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

Restaurant Clicks

NOVEMBER 7, 2021

While I’ll always love Seattle for introducing me to iconic grunge bands like Pearl Jam and Nirvana, this city has a special place in my heart for a different reason: the food culture. This restaurant specializes in good, local food served with a smile. Your meal is a four-course experience, with different options for each course.

Dietary Restrictions 124

Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Restaurant Clicks

SEPTEMBER 8, 2021

Tide and Vine Oyster House combines delectable food with impeccable service for a truly outstanding dining experience. They can also take dietary needs into account, so simply tell the staff if you have any allergies or aversions. It’s great for a romantic night out or a special family event. Their lobster is also great.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Restaurant Clicks

NOVEMBER 24, 2021

Many venues have private rooms for special occasions, a work dinner, a work party, or a wedding reception. With a customizable menu and dedicated server, the experience is quality. From top to bottom, the restaurant offers a unique and fun experience. Consult with the restaurant if any of your guests have dietary restrictions.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112

Restaurant Clicks

SEPTEMBER 19, 2021

Known for its excellent and professional waitstaff, Arthur’s Terrace is an experience not to be missed. Whether you order the shrimp salad, stuffed lobster tail, salmon, or one of the daily specials, you won’t regret it! Get a bottle of merlot or top off your dinner with a custom-made cocktail from the bar. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Fine Dining Reservations Food Order 148

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). The Local Influence.

Travel 108

Travel Food Hotels Loyalty Program 108

EATER

JUNE 12, 2023

In a world that now has so much that is designed and geared toward social media, to find a place that is not is in itself a special thing.” This echoed my wife, in a way, making me feel deeply un-special and lacking in uniqueness. The customers have to be at least a little bit annoyed when I walk in.

Dietary Restrictions 101

Dietary Restrictions Back of House Fine Dining Food Truck 101

Restaurant Clicks

NOVEMBER 5, 2021

Although some would clarify that Olive Garden is not authentic Italian food, satisfied customers know the most important thing: the food is delicious. Olive Garden generously includes breadsticks with every meal, and you can get them in an endless supply with the soup and salad specials. Cookie Butter Cake.

Ordering 104

Ordering Menu Back of House Dietary Restrictions 104

Restaurant Clicks

OCTOBER 11, 2021

They offer a special pre-dinner service called L’apero, two hours of hors d’oeuvres, and half-price wine. While several of these restaurants are in downtown Atlanta, Canoe offers an experience that’s a bit less urban. The Flying Biscuit Cafe specializes in one thing: biscuits. Order Online. Flying Biscuit Cafe.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

Restaurant Clicks

NOVEMBER 14, 2021

Today you can visit the iconic Apollo Theatre, as well as other artistic Harlem highlights like El Museo del Barrio; an art museum focused on the Latin American, Latino, and Caribbean experience. If you have any special dietary needs or restrictions, just let them know, and they can usually customize your meal.

Reservations 124

Reservations Dietary Restrictions Online Ordering Food Order 124

Restaurant Clicks

NOVEMBER 17, 2021

Atlanta, Georgia, is a special city that’s known for its diverse musical genres, southern hospitality, and numerous activities for locals and tourists alike. They serve a variety of customers such as students, locals in the area, tourists, and more. Antico Pizza. Antico Pizza is a family-owned restaurant near Georgia Tech.

Online Ordering 147

Online Ordering Fast Casual Food Order Casual 147

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” Customers can now: Easily create and print QR codes to join the waitlist.

Mobile Ordering 150

Mobile Ordering Certification Loyalty Program Kitchen Safety 150

EATER

FEBRUARY 23, 2021

They govern every aspect of the function, from who can make potato salad to how to deal with your dietary restrictions to the variety of drinks you’ll see: juices, teas, Sprite , “sprite,” and — if you’re grown enough — brown liquor. Those that did survive could not afford to go through a similar experience again.

Brewery 142

Brewery Consumer Goods Mobile Ordering Advertising 142

Tundra Restaurant Suppkly

MAY 3, 2017

Not only will it make you look more professional, but it’ll help you upsell items that may go well with whatever the customer might be ordering. Plus, knowing the menu is great when it comes to accommodating people with allergies, dietary restrictions, or other substitution requests.” – Dave. “I Sell the specials!

Dietary Restrictions 37

Dietary Restrictions Customer Service Back of House Customer Experience 37

Modern Restaurant Management

DECEMBER 16, 2019

Twenty percent say they will use the gift as soon as possible, while 40 percent plan to save the gift for a special occasion. They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. For customers, they are a given. percent hold more than 500 events. times and 2.8

2019 116

2019 Compost Mobile Ordering Point of Sale 116

EATER

JUNE 29, 2022

Sure, it would have been easier to serve a bucket of drumsticks — it would have saved time and money and be recognizable to non-Indian customers as a bucket of fried chicken. But she wanted to make sure it was a dish true to her experiences. “I Our chickens are cut into smaller pieces.” Clay Williams.

Fast Casual 98

Fast Casual Dietary Restrictions Restaurant Law Food Order 98

SpotOn

MARCH 18, 2024

Everybody knows about the traditional sit-down restaurant experience, where servers give guests paper or digital menus. While serving as director of cuisine at the Grand Hotel in Monte Carlo, he developed the prix fixe menu alongside the 'a la carte menu' to create an elevated dining experience.

Menu 98

Menu Dietary Restrictions Fine Dining Seasonal Menu 98

Modern Restaurant Management

DECEMBER 18, 2019

According to Tripleseat customers throughout the country, there has been an increase in guests requesting a variety of plant-based or meatless fixings this year, with many new plant-based options being offered. "We can anticipate more meatless menu trends in 2020 as chefs experiment with additional foods to replace animal products."

Seasonal Menu 124

Seasonal Menu Fast Casual Consumer Goods 2020 124

Modern Restaurant Management

JULY 6, 2023

However, there’s an opportunity to turn slow nights into "grow" nights and counter declining revenue by changing customer behavior. Although it might seem challenging, thanks to modern technology, restaurants can now understand and engage with their customers in new ways, ultimately filling up those empty tables.

Seating 179

Seating Innovation Marketing Loyalty Program 179

Restaurant Clicks

NOVEMBER 13, 2021

If you are trying to find out where to eat in Nashville to experience it, any of the restaurants on this list are pushing the envelope and inventing new ways to put the culture of the South on a plate. I’d also urge you to check out their happy hour specials, which see their great cocktails going for only $6. Make a Reservation.

Back of House 121

Back of House Reservations Fine Dining Online Ordering 121

Open for Business

OCTOBER 12, 2022

Choice overload, or the inability to make a decision due to too many choices , can hurt the guest experience. You may consider an extensive menu to appeal to pickier eaters and those with allergy or dietary restrictions. This can help you elaborate on any special ingredients you should feature. Additional menus.

Menu 78

Menu Dietary Restrictions Seasonal Menu Design 78

Mad Mobile

FEBRUARY 5, 2024

The problems draining your efficiency are all too familiar: Manual, multi-step tasks from order taking to order entry to payment Outdated tech with poor user experience: does it take your staff several minutes to input an order? Servers submit orders the second customers are ready – no lines, no waiting. This wasted time adds up.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. The four diner personas identified by SevenRooms data include: The Pick-Up Patron : Not all Americans are ready to venture back out to restaurant dining rooms.

2020 187

2020 Food Safety Hotels Dine-in 187

Restaurant Clicks

NOVEMBER 3, 2021

New York City’s East Village is a bustling hotbed of things to do, see, and experience. Papilles is an elevated dining experience in the heart of the East Village just down the street from Tompkins Square Park. This restaurant specializes in comfort food, making it an ideal stop after a long day out exploring the city.

Dietary Restrictions 131

Dietary Restrictions Online Ordering Reservations Food Order 131

Touch Bistro

MAY 31, 2021

A restaurant CRM is key to getting to know your customers and personalizing service at scale. A customer relationship management system built for restaurants is your secret weapon for knowing what your guests want and creating dining experiences they’ll remember. As a restaurateur, you’re not only in the business of food.

Loyalty Program 52

Loyalty Program Dietary Restrictions Customer Experience Customer Service 52