Remove Customer Experience Remove Dietary Restrictions Remove Reservations Remove Specials
article thumbnail

What Consumers Want? A B2C Checklist

Modern Restaurant Management

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

article thumbnail

Prepping for Off-Premise: Navigating Potential Restaurant Reclosures 

Modern Restaurant Management

To keep revenue streams open amidst changing conditions, operators should look to diversify how their customers can access their services, in particular with a focus on off-premise revenue. Collecting Data to Build Customer Loyalty. Operators should also look to technology solutions to build customer loyalty and help bolster revenue.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

MRM Research Roundup: Top F&B Trends to Watch

Modern Restaurant Management

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. Walk-in parties accounted for almost three-quarters of restaurant tables and were twice as common as reservations.

2024 189
article thumbnail

How to Write a FAQ or Frequently Asked Questions page for a Restaurant or Cafe

Ken Burgin

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

article thumbnail

How to Use ChatGPT to Create Training Material for Restaurant & Cafe Employees

Ken Burgin

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Feedback Evaluation: Create a feedback system using ChatGPT, where employees can share their experiences, ideas, or issues.

article thumbnail

Building a Customer-Centric Restaurant Brand: Strategies for Success

The Rail

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

article thumbnail

The Most Fantastic Places to Eat Around Pittsburgh

Restaurant Clicks

You can find places specializing in Italian dishes, Spanish dishes, and East Asian dishes, among others. Bitter Ends provides window service to its customers ordering online. The luncheonette also sells its foods at the Linea Verde Green Market to give customers convenient access to its food during its off-days. LeVia Trattoria.