Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 123

2024 Dietary Restrictions Customer Experience Customer Service 123

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

Dietary Restrictions 197

Dietary Restrictions Customer Experience Dine-in Technology 197

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

Culinary Digital

FEBRUARY 2, 2024

Ingredient Quality A limited menu not only simplifies the dining experience but also helps to curate a meticulously selected array of top-tier ingredients. Customer Satisfaction A concise, smaller menu goes beyond mere simplicity; it creates an environment where customer satisfaction can truly flourish.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Modern Restaurant Management

APRIL 28, 2022

Launching virtual brands helps established restaurants engage new customer segments in several ways—from breaking into new dayparts to testing new products and geographical markets to driving incremental sales—and there is plenty of room in the space for newcomers, too. Virtual Brands are Influencer Magnets.

Dietary Restrictions 196

Dietary Restrictions Influencer Back of House BOH 196

Modern Restaurant Management

AUGUST 13, 2020

To keep revenue streams open amidst changing conditions, operators should look to diversify how their customers can access their services, in particular with a focus on off-premise revenue. Collecting Data to Build Customer Loyalty. Operators should also look to technology solutions to build customer loyalty and help bolster revenue.

Dietary Restrictions 197

Dietary Restrictions Online Ordering Customer Experience Dine-in 197

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Dietary Restrictions Customer Service 178

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 189

2024 2023 Food Order 2013 189

Ken Burgin

JUNE 13, 2023

If you need to serve a dish to more people than usual, or if you’re experimenting with small-scale trial of a new dish, AI can do the calculations for you to adjust the ingredients’ quantities, and can account for factors that aren’t linear. This will help maintain consistent quality and customer satisfaction.

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

Squirrel Systems

OCTOBER 19, 2023

“Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. This approach aims to enhance the guest experience by building rapport with customers, understanding their preferences, and providing personalized service.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Feedback Evaluation: Create a feedback system using ChatGPT, where employees can share their experiences, ideas, or issues.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

Hot Schedules

NOVEMBER 3, 2021

For these travelers, the dining experience will be back on the menu. Also consider doing tapas-style dishes with your menu staples or customer favorites. The modern traveler is increasingly diverse and looking for diverse experiences. Don’t forget menu labeling!

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The Guest Experience The key thing to remember about omnichannel marketing is that it’s centered on the guest. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. . trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

The Restaurant Times

JUNE 3, 2022

Tania shares some key lessons on running a cafe business – right from restaurant design to menu design, customer acquisition, and the importance of practicing kindness while running a business. So, we want to make sure we can accommodate all of these dietary restrictions. Restaurant design and customer acquisition.

Sustainability 52

Sustainability Dietary Restrictions Franchise Franchising 52

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Credit: La Marzocco Korea.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

Modern Restaurant Management

DECEMBER 12, 2019

The executive summary explains the business idea and provides a snapshot of your mission and how you serve your customers. This is especially true in the service industry where customers are directly connected to your staff. The way your staff treats customers will dictate the reputation of your business.

Dietary Restrictions 159

Dietary Restrictions Front of House Hiring Customer Service 159

The Restaurant Times

OCTOBER 11, 2021

Luckily, since most young people have experience within the service industry, you can easily find good waiters. . The way you treat your customers is significant in this industry. Writing on social media about the event is also a great way to increase awareness of your company and attract new customers. Source: Unsplash.

Catering 52

Catering Dietary Restrictions Events Education 52

The Rail

OCTOBER 14, 2022

When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. One of the easiest ways to keep your customers safe is to create a menu “key” that identifies common allergens in each dish. Avoid organizational silos as you train your staff. Identify Allergens on Your Menus.

Allergens 59

Allergens Management Management Dietary Restrictions 59

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Grab the attention of as many of your customers as you can by making it convenient for everyone. How would you rate your overall experience from 1-10 (10 being the best) and why?

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

The Restaurant Times

NOVEMBER 15, 2021

When you open a restaurant/bar, you are expected to provide top-notch customer service not only for the restaurant but also the bar. As a restaurant owner, you are responsible for the customer service whether it be from the bar staff or restaurant staff. 4 Ways To Train Your Bar Staff To Deliver Good Customer Experience.

Training 52

Training Bar Dietary Restrictions Point of Sale 52

Restaurant Clicks

SEPTEMBER 8, 2021

Tide and Vine Oyster House combines delectable food with impeccable service for a truly outstanding dining experience. They can also take dietary needs into account, so simply tell the staff if you have any allergies or aversions. Dietary restrictions are no problem either, and the chef can customize most dishes.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

24/7 Waiter

JUNE 22, 2023

It is crucial to get customer feedback when you own a restaurant. Knowing what your customers think of your food, service, and ambiance allows you to be better equipped to run a successful business. Customer reviews provide you with good and bad insight. This question can help you gain customers.

2023 36

2023 Dietary Restrictions Customer Experience Seasonal Menu 36

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). The Local Influence.

Travel 118

Travel Food Hotels Loyalty Program 118

Deliverect

OCTOBER 28, 2019

What’s really important to customers? We’ll give you the rundown on what online food delivery customers value most to make sure you deliver the experience they’re looking for. That means every aspect of your delivery operations should make things as easy and fast as possible for your customers. Keep it quick & easy.

Delivery 63

Delivery Dietary Restrictions Food Online Ordering 63

Modern Restaurant Management

JANUARY 12, 2022

46 percent would love to manage their dietary preferences with their favorite establishments. Illinois reports a +85 percent year-over-year increase in sales velocity in the week to January 1, largely due to the stringent COVID-19 restrictions which were in place at the start of 2021. Sales velocity is now 0 percent vs January 4, 2020.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

The Restaurant Times

NOVEMBER 17, 2021

As a restaurant owner, you probably are already convinced of the need of offering your customer the convenience of online ordering. The first thing you need is a website from where your customers can reach you and order food. There’s a reason why customers choose to purchase through mobile applications or online.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

Restaurant Clicks

NOVEMBER 24, 2021

With a customizable menu and dedicated server, the experience is quality. From top to bottom, the restaurant offers a unique and fun experience. The kitchen works with the host to place a custom, seasonal menu for the event. The secret back room is called Salle du Marche and offers an upscale dining experience.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112