7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Decrease restaurant costs with order management software A tremendous 92% of restaurant sales currently take place off-premise.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

Technology 177

Technology Dietary Restrictions Mobile Ordering Point of Sale 177

Modern Restaurant Management

SEPTEMBER 21, 2021

Every person has their own likes, dislikes and preferences when it comes to food. And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. Benefits of Customization.

Dietary Restrictions 179

Dietary Restrictions Online Ordering Customer Experience Fast Casual 179

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 221

Technology Front of House Back of House Dietary Restrictions 221

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 120

2024 Dietary Restrictions Customer Experience Customer Service 120

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 155

2024 2023 Food Order 2013 155

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

2022 193

2022 Food Supply Point of Sale Dietary Restrictions 193

Modern Restaurant Management

APRIL 28, 2022

In digital terms, ghost kitchens (also known as “dark kitchens”) are like hardware: they are the on-site locations from which either established brands or virtual brands physically prepare food orders. So, while a ghost kitchen can operate independently from a virtual brand, virtual brands at least need a host kitchen.

Dietary Restrictions 184

Dietary Restrictions Influencer Back of House BOH 184

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Culinary Digital

FEBRUARY 2, 2024

A streamlined menu can significantly improve quality assurance in a food service establishment in several ways: Consistency A streamlined menu reduces the number of dishes and options offered, making it easier for kitchen staff to consistently prepare each item to the highest quality standards.

Dietary Restrictions 52

Dietary Restrictions Front of House Customer Experience Back of House 52

Squirrel Systems

OCTOBER 19, 2023

PART 1: CONVERSATIONAL ORDERING, WHAT IS IT & DOES IT HAVE A PLACE IN TABLE SERVICE? “Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly.

Ordering 52

Ordering Dietary Restrictions Customer Service Customer Experience 52

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

Ken Burgin

JUNE 13, 2023

ChatGPT, can revolutionise the way you manage your kitchen, from organising your recipes, scaling dishes and optimising food costs, to suggesting ingredient substitutions, planning menus, and enhancing staff productivity. Food Costing : AI can be invaluable in food cost control.

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. This could include handling food safely, proper personal hygiene, and maintaining a clean restaurant environment.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 209

2022 Mobile Ordering Guest Recovery Point of Sale 209

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 1.22tn The revenue in the Online Food Delivery market is forecasted to reach US $1.22 65% 65% of customers prefer self-service kiosks. trillion in 2024. trillion U.S.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

The Rail

OCTOBER 14, 2022

Some people are adopting these diets for health reasons, while others are just curious about how their health might improve by eliminating certain foods and ingredients. It’s estimated that 32 million Americans have food allergies. Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly.

Allergens 59

Allergens Management Management Dietary Restrictions 59

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Survey questions in the food industry are important in helping you better understand your target audience and grow your business. Food Questions 4. Customer Service Questions 7.

Dietary Restrictions 36

Dietary Restrictions Social Media Online Ordering Customer Experience 36

The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. Online restaurant ordering systems aren’t only a product of COVID-19.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

The Restaurant Times

JUNE 3, 2022

Tania shares some key lessons on running a cafe business – right from restaurant design to menu design, customer acquisition, and the importance of practicing kindness while running a business. Over the past few decades, public awareness of diet, food intolerance, and allergic reactions has increased. Menu | Tania’s Teahouse.

Sustainability 52

Sustainability Dietary Restrictions Franchise Franchising 52

Restaurant Clicks

SEPTEMBER 8, 2021

The best places to eat in Niagara Falls have a few things in common; specifically location, quality of food, and local charm. Realistically, you won’t find this caliber of food for the price at many restaurants. Hop on over to the Canadian side of the falls to visit Weinkeller, a local gem famous for its high-scale comfort food.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Restaurant Clicks

SEPTEMBER 5, 2021

Located off of Liberty Avenue, this Pittsburgh restaurant is ideal for visitors interested in healthier food options. Bitter Ends provides window service to its customers ordering online. The luncheonette also sells its foods at the Linea Verde Green Market to give customers convenient access to its food during its off-days.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

Restaurant Clicks

NOVEMBER 7, 2021

While I’ll always love Seattle for introducing me to iconic grunge bands like Pearl Jam and Nirvana, this city has a special place in my heart for a different reason: the food culture. Seattle’s food scene is expansive and covers both local and international cuisine. This restaurant specializes in good, local food served with a smile.

Dietary Restrictions 124

Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Deliverect

OCTOBER 28, 2019

So you’ve decided to become part of the future of the food industry and start online delivery – congrats! What’s really important to customers? We’ll give you the rundown on what online food delivery customers value most to make sure you deliver the experience they’re looking for. Custom orders = happy customers.

Delivery 63

Delivery Dietary Restrictions Food Online Ordering 63

Restaurant Clicks

SEPTEMBER 19, 2021

Lancaster is one of the most underrated food cities in Pennsylvania. Known for its excellent and professional waitstaff, Arthur’s Terrace is an experience not to be missed. Love fancy French food? The restaurant offers an elegant array of food in a cozy atmosphere. Order Online. You won’t regret it, I promise.

Seasonal Menu 148

Seasonal Menu Fine Dining Reservations Food Order 148

24/7 Waiter

JUNE 22, 2023

It is crucial to get customer feedback when you own a restaurant. Knowing what your customers think of your food, service, and ambiance allows you to be better equipped to run a successful business. Customer reviews provide you with good and bad insight. This question can help you gain customers.

2023 36

2023 Dietary Restrictions Customer Experience Seasonal Menu 36

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. Ono Food Co.

Food Truck 116

Food Truck Customer Service Customer Experience Front of House 116

Restaurant Clicks

NOVEMBER 5, 2021

Olive Garden is a family favorite for delicious Italian-style comfort food. With the tagline, “We’re all family here,” Americans would agree this is an ideal spot to gather for great food and fun times with loved ones. When you’re in the mood for variety, order this dish to get three distinct tastes.

Ordering 104

Ordering Menu Back of House Dietary Restrictions 104

Restaurant Clicks

NOVEMBER 24, 2021

With a customizable menu and dedicated server, the experience is quality. Order Online. Order Online. Order Online. Order Online. From top to bottom, the restaurant offers a unique and fun experience. Make a Reservation. Via Tribunali. The mezzanine can accommodate parties of up to twenty-six guests.

Dine-in 112

Dine-in Seasonal Menu Reservations Seating 112

Restaurant Clicks

OCTOBER 11, 2021

View this post on Instagram A post shared by Vanessa | Food + Travel (@dineinaflash). The Atlanta Breakfast Club is the epitome of morning soul food. The Atlanta Breakfast Club is the epitome of morning soul food. It serves breakfast and lunch, but the specialty items are brunch foods. Order Online. Order Online.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

Modern Restaurant Management

NOVEMBER 11, 2019

This edition of MRM News Bites SevenRooms, Miso Robotics , PARTech, Delaware North, Illes Foods, Tablelist and Discotech and US Foods. SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels.

Travel 92

Travel Food Hotels Loyalty Program 92

Modern Restaurant Management

JULY 14, 2020

In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. Following integration, Flippy ROAR’s zero-footprint design will be tested to improve employee and food preparation, for wider location integration. White Castle Employs Flippy the Robot.

Mobile Ordering 131

Mobile Ordering Certification Loyalty Program Kitchen Safety 131

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 99

2019 Compost Mobile Ordering Point of Sale 99

Restaurant Clicks

NOVEMBER 14, 2021

Today you can visit the iconic Apollo Theatre, as well as other artistic Harlem highlights like El Museo del Barrio; an art museum focused on the Latin American, Latino, and Caribbean experience. Harlem also has some of the best food in the city, including some great brunch items. Order Online. Attracting artists since 1980.

Reservations 124

Reservations Dietary Restrictions Online Ordering Food Order 124

Lavu

MAY 23, 2019

Table management is the process of tracking tables and managing customers throughout their dining experience. It helps staff avoid confusion and paves the way for higher customer satisfaction. In order to improve your customer experience and avoid server confusion, you should work to streamline your table management process.

Management 112

Management Management Seating POS 112

EATER

JUNE 12, 2023

Sure, I would always rather support a small business than a fast-food chain. I’d order the soup of the day, no matter what is in it. To be honest, I barely remember the food or the diner itself. The customers have to be at least a little bit annoyed when I walk in. We drove the extra 1.6 miles to Mountain Quail Cafe.

Dietary Restrictions 104

Dietary Restrictions Back of House Fine Dining Food Truck 104