Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 493

2020 Loyalty Program Mobile Ordering Food Safety 493

Modern Restaurant Management

MAY 5, 2021

More than 9,500 consumers were polled for the study , which ranks the brands on three factors –consumers’ satisfaction levels with their most recent visit, their likelihood to return to the brand soon, and their trust in the brand. Since COVID, the dynamics of consumer decision making have changed.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. and the surrounding region. . and the surrounding region.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

JULY 1, 2020

Consumer Interest in Restaurants is Shifting Quickly. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Diners are Ready, but Concerned.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MAY 18, 2020

Addition of a new exemption from the loan forgiveness reduction for borrowers who have made a good-faith, written offer to rehire workers that was declined. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. No point of sale? No problem.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. “Consumers can now enjoy TYGA BITES at home through our partnership with Grubhub, offering contact-free delivery for everyone’s added comfort and peace of mind.”

Food Safety 527

Food Safety Mobile Ordering Kitchen Safety Online Ordering 527

Modern Restaurant Management

SEPTEMBER 23, 2020

In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. “In less than a week we were able to get SpotOn Restaurant and Online Ordering in place, a seamless integration that improved our efficiency, expanded our business and helped increase sales from early COVID shutdown levels.”

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

FEBRUARY 25, 2020

In Arkansas, ordering buffalo ribs will land you a plate of fried fish—seasoned, battered ribs cut from local big-boned buffalo fish. This comes on the heels of the company closing out 2019 by growing diners seated by more than 150 percent YoY and seating 3.3 Little Rock, AR; Owners: Elihue Washington Jr.

Mobile Ordering 350

Mobile Ordering Front of House Customer Experience Back of House 350

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. By injecting a sense of playfulness into their interactions with consumers, brands are creating unforgettable experiences that build lasting relationships. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. tariffs on goods from China. Rakuten Ready’s ROI Study found that most consumers thought ordering in person or using the drive-thru would be fastest.

Mobile Ordering 307

Mobile Ordering Online Ordering Point of Sale POS 307

Modern Restaurant Management

AUGUST 2, 2021

With bars and restaurants fully open for indoor service with no restrictions across the country, and visitation remaining strong over recent weeks, it presents suppliers and operators with a valuable opportunity to keep engaging consumers, leverage tailored food and beverage offers and maximize spend opportunities.”

2021 450

2021 Point of Sale Equipment 2019 450

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

MAY 28, 2021

." Digital sales at Noodles & Company grew 110 percent in Q1 2021, accounting for 62 percent of sales, and the launch of this ghost kitchen further supports guests' changing behaviors even as consumers return to dining in-restaurant. Upon entering flip’d, visitors can order from a digital kiosk or directly at the counter.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. Brands for Good.

Franchise 385

Franchise Franchising Loyalty Program Kitchen Safety 385

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. SevenRooms launched Contactless Order & Pay, streamlining the in-restaurant ordering and payments experience for guests.

Mobile Ordering 378

Mobile Ordering Online Ordering Food Order Hospitality 378

Modern Restaurant Management

MAY 7, 2021

On the ordering side, the brand improved its signage for to-go orders and is also planning to leverage technology with the rollout of a new online ordering system. “We continue to innovate and rethink how consumers enjoy Coca-Cola beverages. Away From Home, Kraft Heinz. Cowboy Invests in Walk-On's.

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Squirrel Systems

MAY 9, 2025

Managing an influx of guests outdoors, optimizing service flow, and maintaining high standards across both indoor and outdoor seating areas requires preparation. Upgrade Your Reservation System for Outdoor Seating Patio season often brings a surge in demand, and that means more pressure on your reservation and waitlist systems.

Technology 59

Technology Mobile Ordering Seasonal Menu Outdoor 59

Modern Restaurant Management

JUNE 12, 2020

From food preparation to the seating and interaction with staff, Taffer’s Tavern will be a worry-free dining experience.” Guests can place orders by calling ahead as well as through Captain D’s third-party delivery providers DoorDash and Uber Eats where available.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Ono Food Co. Door Dash Shared Kitchen. ?

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

DECEMBER 3, 2020

The new Subway catering platform will allow guests, particularly businesses, to make large orders for any occasion from participating Subway restaurants across the U.S. "An "ezCater's platform provides effortless online ordering and exceptional customer service." .” Subway on ezCater Platform.

Franchise 415

Franchise Franchising Catering Online Ordering 415

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” “I found inspiration on my travels. ” Restaurants in the U.S. ” Restaurants in the U.S.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

NOVEMBER 19, 2019

Lake Shore: Inspired by icy paletas, this cocktail offers a taste of Chicago summer that’s good all year round, with Teavana® Zen Clouds Oolong, El Tesoro Añejo Tequila, Mango Yogurt Syrup, Mango Popsicle, Lime Juice, Lime Zest, and Sea Salt Tincture. Local Collaborations. Card at Capital One.

Delivery 323

Delivery Customer Experience Reservations Retail 323

Modern Restaurant Management

JULY 30, 2021

The partnership aligns Clean Juice’s core values of healthy, clean living with a focus on raising the nutritional and educational value of organic food and beverage choices available to consumers across the nation. Both indoor and outdoor seating is available. Hart, CEO of Torchy’s Tacos.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

EATER

SEPTEMBER 6, 2023

It is true that the good cheesemongers in France who we’ve had the opportunity to speak with this summer know their stuff on a really profound level, to a degree that is just not expected in the U.S. But the story of Roquefort, he says, is the story of everything good — and everything at risk — with the cheese industry today.

Training 351

Training 2010 2013 Consumer Goods 351

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 450

Franchise Franchising Leadership Beverage 450

Cheetah

MAY 31, 2021

For larger chains this is good news. Good news is there are third party delivery app alternatives that restaurants can actually call a partner. Black and Mobile. Black and Mobile is a black-owned delivery app alternative. The 20% service fee is charged to ordering clients and covers all operating costs.

Delivery 148

Delivery Mobile Ordering Website Management Online Ordering 148

Modern Restaurant Management

AUGUST 14, 2020

“Virtual kitchens are a unique franchising opportunity that gives us a new and innovative way to capitalize on consumer trends at a low cost,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc. Fazoli’s fans in Atlanta can order delectable Italian dishes for delivery, carryout and catering only.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

NOVEMBER 5, 2019

Hottovy, consumer equity strategist at Morningstar., "Easterbrook, who left McDonald's "following the Board's determination that he violated company policy and demonstrated poor judgment involving a recent consensual relationship with an employee", had been instrumental in the company's turnaround efforts since 2015.

Waste 255

Waste Food Leadership Customer Service 255

LevelUp

OCTOBER 14, 2019

Since 2014, online ordering for pickup and delivery has grown 300% faster than dine-in traffic. In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Taco Bell committed to making all consumer-facing packaging recyclable, compostable or reusable by 2025 worldwide. Taco Bell's 2020 Commitments.

Franchise 341

Franchise Franchising 2020 Leadership 341

Modern Restaurant Management

FEBRUARY 19, 2020

She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. In addition, Taco John’s is rolling out a systemwide remodel program to match its updated branding, driving its popularity among young consumers. In early 2020, the brand added three restaurant veterans to its Board of Directors.

Franchise 307

Franchise Franchising Fast Casual Point of Sale 307