Modern Restaurant Management

FEBRUARY 24, 2025

Requiring a small deposit for reservations serves as an effective deterrent against no-shows while ensuring partial revenue in case guests fail to arrive. Avoiding overly complex legal jargon is also crucial when communicating the policy. To maintain this balance, it’s helpful to test the process yourself.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

FEBRUARY 7, 2025

In an industry where cultivating guest relationships is critical to success, operators often forget that developing positive relationships with the people serving those guests is equally, if not more, important. Two-way communication is essential for personal and professional growth. True feedback culture is a two-way street.

Communication 282

Communication Reservations Take-out Management 282

Modern Restaurant Management

DECEMBER 6, 2024

Located in Calabasas, we’ve had the pleasure of serving the Kardashians, whose signature “salad shake” has become an iconic part of our brand. To truly connect with a local audience, creativity and community involvement are key.

Marketing 445

Marketing Social Media Loyalty Program Email Marketing 445

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

JANUARY 30, 2025

By combining storytelling, community involvement, and a purpose-driven mission, we create campaigns that leave a lasting impact while driving meaningful results for our clients and the communities they serve. This balance is key to our success and our ability to provide exceptional guidance to the brands we serve.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

DECEMBER 2, 2024

Sourcing from reputable suppliers ensures that the food you're serving is safe. This should outline steps for documenting complaints, investigating potential sources, and communicating the outbreak to health authorities. Communicate this with the health department ASAP. Instead, document the complaint in detail.

Food Safety 275

Food Safety Kitchen Safety Management Management 275

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JANUARY 17, 2025

"This could lead to increased traffic for the operators who can be agile and adapt to consumers dietary needs, communicate to them via their preferred social/digital channels, and leverage personalized messaging where possible."

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

MARCH 3, 2025

All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. Restaurant brands are now expected to build authentic relationships with guests, which requires transparency and two-way communication.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

7 Shifts

NOVEMBER 27, 2024

Only Bobes are allowed to learn the secret recipe for Bobe’s Pizza dough, which Billy Bobe cooked up in 1954 after serving as a chef in the army. Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

APRIL 29, 2025

Ramesh said that integrating AI across both the consumer and restaurant management experience, our goal is to serve two critical needs: helping diners quickly and confidently discover the right restaurant for their needs, and giving restaurant owners powerful tools to operate more efficiently.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

MARCH 11, 2025

Providing benefits like career development and on-the-job training is critical, especially as we continue our mission of serving thoughtful food that supports healthier, more sustainable living. Another major lesson is the power of brand identity and community connection. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Goliath Consulting

JUNE 8, 2025

Communicate and Check In Often The fastest way to spot a summer issue? Encourage open communication and regular check-ins with your kitchen crew. A summer-ready kitchen runs smoother, serves faster, and keeps both staff and guests coming back. A well-cared-for team is a more efficient, energized, and positive one. Your staff.

Kitchen Safety 243

Kitchen Safety Seasonal Menu Food Safety Equipment 243

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. Pizzeria owners are beginning to implement AI tools on both the operational and customer-facing sides of their businesses.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

DECEMBER 31, 2024

Transformative Techniques Bartenders are experimenting with the foundations of a cocktail by using techniques like sous vide for prep and serving, forced carbonation for effervescence and clarified citrus to augment beverages before they even reach the mixing stage.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

MAY 2, 2025

Smart Communication Tools for Staff Coordination : These platforms streamline communication between front and back-of-house teams, preventing delays and reducing the need for constant face-to-face interaction during busy shifts.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. A kitchen staff member who understands the timing needed for each dish can better coordinate with the serving staff so that food is delivered promptly and at the correct temperature.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

EATER

OCTOBER 21, 2024

This puts restaurateurs in a precarious position of having to communicate choices and challenges without sullying the fun of eating out. We actually have sourcing and mission statements on our menus,” he says, which state that the restaurant serves “only wild caught, sustainable & responsibly farmed seafood.” without interruptions.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

MARCH 17, 2025

This shows up with responsive communication and listening skills so that a buyer knows their needs are being served and not just having products pushed on them. What this means is that you need to work with people who have values that will be continually focused on your business.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

NOVEMBER 20, 2024

Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety. Temperature logs and cleaning checklists serve an important documentation purpose, but they can't detect active contamination in real-time.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. A well-managed operation ensures food is stored, prepared, and served according to local health codes. Improve workplace culture with fair scheduling, competitive pay, and open communication.

Operations 195

Operations Management Management Front of House 195

7 Shifts

NOVEMBER 15, 2024

Effective managers prioritize regular training sessions that cover responsible serving practices. If the manager demonstrates responsible serving, the team is more likely to follow suit. They may prioritize serving drinks and food over cleaning tables, which can be done after the rush. What did you do?

Bar 195

Bar Management Management Hiring 195

The Rail

JUNE 23, 2025

When asked about what had changed after the first season, Moy responded that he had initially started out with a large menu, though this meant that fewer people could be served. “So For instance, communicating last-minute cancellations or even your presence at an upcoming event can be a challenge.

Food Truck 130

Food Truck Social Media Food Seasonal Menu 130

Culinary Cues

NOVEMBER 22, 2024

Bacon is well served in nearly everything, but it reigns supreme at breakfast time. Onions and garlic caramelizing in a pan, draw everyone into the process of cooking – this is what it’s all about. These two simple ingredients are at the heart of so many dishes and their smells are the way that they make their presence known.

Food 415

Food Front of House Back of House Point of Sale 415

ChowNow

MARCH 7, 2025

Relying too heavily on third-party platforms means you dont have a direct line of communication with your customers. Restaurant technology has come far enough that customers expect personalized communication, and your data makes it easy to deliver. Always use customer data responsibly. Heres how to put your customer data to work: 1.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

APRIL 4, 2025

Youre not just serving foodyoure managing impressions, experiences, and expectations, all in the digital world. A small sign at the checkout or a note on the receipt can serve as a gentle nudge. Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

JUNE 25, 2025

You also need to be aware that if your agent can’t elaborate on the specific types of coverage you could need, you may be better served by an agent with restaurant industry knowledge. They should also be reliable with communication about your claim. What is the Claims Process Like? What Factors Will Affect my Coverage and Price?

Insurance 221

Insurance Restaurant Law Outdoor Catering 221

Modern Restaurant Management

FEBRUARY 27, 2025

We serve traditional food from different countries – including Venezuela, Spain, and more – on a bed of French fries, allowing our guests to get a taste of many different cultures at one incredible restaurant,” explained Jesus Araque, Owner and CEO of I Heart Fries. Every location has to meet our high standards.

Franchise 221

Franchise Franchising Social Media Influencer 221

EATER

FEBRUARY 27, 2025

By the time you receive your steaming bag of burgers and fries, its possible that you havent actually spoken to any of the humans involved in preparing or serving the meal youre about to consume. But unlike adding a loyalty card for your favorite supermarket to your key ring, a mobile app can serve a wide range of purposes.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

JUNE 16, 2025

"And the second most important item is to communicate regularly with your supplier base as well as your primary and secondary distribution partners. "Installing software that can better manage inventory or can help customers self-serve can save time and may allow restaurants to operate longer with fewer staff.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

ChowNow

FEBRUARY 21, 2025

The Different Types of Restaurant Apps (With Examples) Each of these restaurant apps serves a very specific purpose that will make operating your business significantly easier. Many platforms also include built-in messaging features, making it easier for teams to communicate, trade shifts, and stay informed about important updates.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MAY 9, 2025

Be specific about standout elements For example, Arroyo Chop House shares with customers that they serve only the highest grade of domestic wagyu beef. Highlighting local flavors communicates quality and makes menu items feel more special, especially on an online menu where youre competing for fast decisions. Specificity sells.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Perfect Daily Grind

JULY 15, 2025

A coffee shop or roastery’s team needs to understand the company’s core values, mission, and positioning deeply enough to communicate these authentically to customers. It starts with how we communicate, being open, transparent, and inclusive throughout the process,” explains Sameer.

Hiring 80

Hiring Customer Service Customer Experience Communication 80

The Rail

DECEMBER 2, 2024

In-app communication with customers or the admin panel. Are you serving fine dining patrons seeking a premium experience, casual diners looking for convenience, or a mix of both? Staff management tools for scheduling and performance monitoring. Delivery Partner App : Real-time navigation for optimized delivery routes.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Lavu

MAY 2, 2025

Effective communication between front-of-house and kitchen staff is essential for smooth restaurant operations. POS systems improve kitchen staff communication by streamlining order processing and enhancing real-time information sharing. These features reduce mistakes, speed up preparation, and enhance customer satisfaction.

Communication 78

Communication POS Front of House FOH 78

Modern Restaurant Management

OCTOBER 17, 2024

Liquor liability : Many restaurants serve alcohol and liquor liability can protect them from losses related to intoxicated guests. Anytime a restaurant has a change in operations, such as adding liquor to their offerings, restaurant owners should communicate this with their insurer as well.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. Promotions and Discount Offers Clearly communicate enticing promotions, discounts, and subscriber-only offers.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78