Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

JUNE 13, 2024

In a competitive market, these staples serve as a point of differentiation, setting one QSR apart from another and creating a loyal customer base that keeps coming back for more. Effective brand storytelling helps to strengthen emotional brand connections, reinforcing brand loyalty.

Seasonal Menu 106

Seasonal Menu Loyalty Program Innovation Point of Sale 106

7 Shifts

SEPTEMBER 15, 2021

A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Send a blast to the whole serving staff, so they are up-to-date for service. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Here's a great example of a pop-up that grabs your attention immediately: People will only agree to subscribe to your newsletter if you can adequately communicate the value they're going to get from your emails.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. Here’s how to develop your program thoughtfully for optimal results: 1.

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

7 Shifts

JULY 30, 2021

A press release is a formal message that communicates the information you want to provide about your business to a desired audience. Loyalty programs. Loyalty programs are a great way to attract previous customers by rewarding them for their repeat business. VIP programs. Is your restaurant Italian?

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. It helps managers, cooks, the wait staff, and hosts to do their jobs more effectively while fostering loyalty because employees feel empowered and supported.

Front of House 229

Front of House Loyalty Program Back of House Training 229

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. A business’s branding communicates its personality, mission, and values to the world. Establishing a loyalty program can be a large part of a restaurant’s brand.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

DECEMBER 3, 2020

Many restaurants have had to alter how they serve customers, and some have had to close their indoor dining and become creative with extending patio season. If you don’t already have a gift card program, now would be the time to launch one. Just make sure you have consent to communicate with them! Launch a Loyalty Program.

Loyalty Program 209

Loyalty Program Seasonal Menu Social Media Email Marketing 209

Modern Restaurant Management

JANUARY 3, 2024

We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. The fusion of technology with a focus on genuine connections ensures a dining landscape that not only meets consumer needs but leaves a lasting, positive impact on both patrons and the communities they serve."

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

MAY 4, 2023

When you combine email with other electronic forms of communication, such as texting and instant messaging, it’s no wonder Americans are suffering from communication overload. Loyalty Programs Add Value Provide a solid customer service experience and deliver a great product to drive repeat visits.

Loyalty Program 98

Loyalty Program Email Marketing Customer Service Certification 98

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Gluten-free validation programs like GFFS provide helpful resources and training materials.

Training 174

Training Front of House Kitchen Safety Allergens 174

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. Reaching out is simple enough, but of course, those communications also need to be relevant and timely. Display Empathy.

2021 143

2021 Loyalty Program Social Media Webinar 143

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months. Restaurant Excellence Guideline #28: Stay adaptable.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. The ideal turnover rate changes based on type of restaurant. How to Calculate Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Online Ordering 173

Modern Restaurant Management

JUNE 4, 2020

However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Reward Customer Loyalty. Reward customer loyalty by offering exclusive discounts or special offers to show how much their business is genuinely appreciated.

Loyalty Program 190

Loyalty Program Social Media Customer Service Customer Experience 190

Modern Restaurant Management

JULY 5, 2023

Customers have a number of complex choices to make every day, and if you can aid their decision making with thoughtful suggestions and communicate with them at the right time, you're almost certain to make it easier for them to convert and become loyal customers. Knowing your guests allows you to help them make decisions.

Hospitality 173

Hospitality Customer Experience Loyalty Program Customer Service 173

7 Shifts

SEPTEMBER 15, 2021

A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Send a blast to the whole serving staff, so they are up-to-date for service. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Bingage

JULY 21, 2022

Your staff should know what special dishes are being offered and when they’ll be served (or else they might not show up) so that employees can plan accordingly. Serve only those dishes that are easy to eat in one sitting or even before the fast. Offer Loyalty Rewards to your Customers – Here’s how.

Marketing 98

Marketing Loyalty Program Social Media Seasonal Menu 98

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.

Front of House 201

Front of House Mobile Ordering Loyalty Program Back of House 201

7 Shifts

DECEMBER 18, 2019

Reward lunchtime loyalty Restaurant loyalty programs are a proven sales strategy no matter the time of day, but if you focus specifically on lunchtime (offering a free lunch every 10 visits, for example) you give diners a reason to keep coming back to you for a midday meal. Bonus points for free delivery!

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

DECEMBER 28, 2020

Omni-channel approaches to serving customers will be of utmost importance. With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. Safety is paramount: Gone are the days of buffet style displays and bulk serving.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. Do a budget and work on predicting cash needs the next 60-90 days.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

FEBRUARY 2, 2022

And the numbers don't lie: at SpotOn, our restaurant clients found that by adding three handheld devices, they can serve 5+ additional tables per day. Additionally, by transparently communicating with guests about the status of their order and pickup times, it’s easier to keep guests happy. And that's not all.

Loyalty Program 190

Loyalty Program Online Ordering Social Media Mobile Ordering 190

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. This is because one of the downfalls of a multichannel approach is that the various communication tools are isolated. Begin by outlining a simple strategy, communication plan, and workflow.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Digital Loyalty.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

NOVEMBER 1, 2022

Maybe it's how you cook or serve the food, like at Benihana. What to use it for: Communicating with existing customers, event promotion, and acquiring new customers. Google then collects all the info on nearby restaurants and their websites, serving up the most relevant search based on this person's location. Loyalty programs.

Seating 221

Seating Email Marketing Marketing SEO 221

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. But as businesses go online, a good security program will also address (and help prevent) the theft of valuable digital information from restaurant computers. Here’s how to achieve that. Here’s how to achieve that. The Sling app can help.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

The Restaurant Times

AUGUST 29, 2020

Communicate About Your Restaurant Reopening. Now that your restaurant is ready to reopen for dine-in services, communicate the message to your customers. Communicate The New Safety Precautions With Customers . Curate Loyalty Programs To Entice The Regular Customers .

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

SpotOn

MARCH 12, 2024

When it comes to our digital and social media marketing, I'm communicating trust with our guests. Guests are bombarded by restaurant ads showcasing everything from meticulously crafted healthy food to generous fast food loyalty programs. Your communication strategy? It's more than lip service for us.

Email Marketing 98

Email Marketing Social Media Advertising Online Ordering 98

Bingage

JULY 21, 2022

Your staff should know what special dishes are being offered and when they’ll be served (or else they might not show up) so that employees can plan accordingly. Serve only those dishes that are easy to eat in one sitting or even before the fast. Offer Loyalty Rewards to your Customers – Here’s how.

Marketing 52

Marketing Loyalty Program Social Media Seasonal Menu 52

Modern Restaurant Management

DECEMBER 21, 2020

We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe. The biggest takeaway we’ve had at La Brea Bakery is that we are here to serve our community, and it’s our job to put customers’ needs at the forefront.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Restaurant365

SEPTEMBER 16, 2021

Alongside other career programs, examine your own internal promotion process. A culture of promoting from within can serve as a source of motivation for restaurant staff and help you fill open roles with qualified, vetted candidates. To effectively communicate about your company to new hires, promote your values everywhere you can.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Lavu

JANUARY 31, 2020

Diners benefit from a streamlined booking process that displays available times and provides instant confirmation of bookings, coupled with the ability to communicate specific wants and needs. While your staff enjoys the perks of a transparent system, faster communication, and in some cases, behavior trends. Loyalty Program .

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

Open for Business

NOVEMBER 21, 2022

Communicate with guests. It can sync with a loyalty program. OpenTable helps create customized floor plans and helps to sort flexible table inventory to serve more guests during any given shift. A digital scheduler can help you communicate clearly with employees about their shifts. Communicate with guests.

Technology 147

Technology Front of House Back of House Online Ordering 147

Cheetah

SEPTEMBER 1, 2020

The more time they spend on your website, the more opportunities you have to communicate your messaging to them. Updated menu Whether you recently gave your menu a drastic makeover or simply added new items, it’s important to communicate those changes to customers.

Social Media 148

Social Media Online Ordering Website Management Download 148

Sling

JULY 24, 2023

In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page. 9) Clover Another POS software solution serving restaurants is Clover. 2) WhenIWork WhenIWork is another option for restaurant employee scheduling.

2023 78

2023 Management Management Tip Distribution 78