Modern Restaurant Management

MAY 5, 2022

After announcing the partnership, the company ran a pilot program in outlets in Denver this month. Innovative Loyalty Schemes. Blockchain technology can allow companies to offer loyalty schemes. It produces brand loyalty around ingredient consistency, protection, sustainability, and sourcing.

Serving 189

Serving Loyalty Program Food Supply Point of Sale 189

Modern Restaurant Management

JANUARY 24, 2024

Reviews spotlight areas for improvement and ways to serve future customers better. Serve Up a Personalized Customer Experience The more you personalize your customer experience, the happier your customers. Digitize your loyalty program instead of relying on traditional plastic loyalty cards.

Loyalty Program 198

Loyalty Program Social Media Coupons Customer Experience 198

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Connect with Guests to Drive Loyalty Loyalty pays off in spades. Consider your own restaurant loyalty experiences. No Marketing Staff? No Problem.

Loyalty Program 197

Loyalty Program Customer Experience Customer Service Technology 197

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register. Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? And the stats back it up.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

Loyalty Program 208

Loyalty Program Customer Experience Point of Sale Employee Relations 208

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? They also serve as brand advocates, spreading their positive experiences to friends and family.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

OCTOBER 26, 2023

Restaurants that have an integrated POS solution are accepting payments more than any other function, but many also use these platforms for accounting services, inventory management, gift cards, mobile loyalty programs, and even leveraging internal customer data to drive social promotion and marketing campaigns.

Customer Experience 190

Customer Experience Loyalty Program Mobile Ordering Point of Sale 190

Modern Restaurant Management

JULY 12, 2022

Reach guests choosing to order-in by creating a Restaurant Week takeout menu—all you need is online ordering technology that enables you to pace and fulfill to-go orders while also serving a full dining room (providing you with two revenue streams). Attract and Retain Guests with a Loyalty Program.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

Loyalty Program 189

Loyalty Program Merchandise Mobile Ordering Fast Casual 189

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. This approach fosters trust among patrons and serves as a powerful magnet for attracting new customers.

2024 189

2024 Customer Experience Compost Loyalty Program 189

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

AUGUST 12, 2021

Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales. This method is used by several large food chains, like Starbucks, Panera Bread, and TGI Fridays, which have attracted millions of customers due to their loyalty programs. There are several factors to consider.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

JULY 22, 2020

At the same time, restaurant owners may be concerned about the time, expense, and profitability of serving gluten-free dishes. Myth #1: Serving a Gluten-Free Menu Is Too Expensive. Myth #3: It’s Not Worth the Time and Effort to Serve Gluten-Free Dishes.

Serving 171

Serving Food Truck Front of House Loyalty Program 171

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Louis, which serves more than 200 bowls a day of decadent noodles and broth. Prepaid Consumer Insights Study from Fiserv , gift cards are becoming the perfect way to drive customer loyalty.

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2024 Loyalty Program Food Order 2030 197

Modern Restaurant Management

MAY 15, 2023

This type of next-generation restaurant architecture helps restaurants adapt to changing market and consumer needs, making it simple to serve guests anytime, anywhere, while making operations easier. Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns.

Customer Experience 198

Customer Experience Delivery Loyalty Program Mobile Ordering 198

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

JANUARY 3, 2024

We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. The fusion of technology with a focus on genuine connections ensures a dining landscape that not only meets consumer needs but leaves a lasting, positive impact on both patrons and the communities they serve."

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

7 Shifts

SEPTEMBER 15, 2021

Send a blast to the whole serving staff, so they are up-to-date for service. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

APRIL 16, 2024

Responding to your customer reviews is essential to boosting multi-location businesses’ online reputations and increasing customer loyalty. Their CX team was only capturing insights via loyalty programs. Your customer experience rules customer loyalty and growth, and you can use AI to gas it up.

Social Media 110

Social Media Loyalty Program Online Ordering Customer Service 110

7 Shifts

JULY 30, 2021

Loyalty programs. Loyalty programs are a great way to attract previous customers by rewarding them for their repeat business. Recommended Reading: Restaurant Loyalty Program Ideas: How to Start. VIP programs. VIP programs are designed for you to show your appreciation to your most loyal customers.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. With just a few upgrades and additions, you can serve more guests, turn tables faster, and boost profits.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Modern Restaurant Management

OCTOBER 13, 2022

Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App. Another way to increase the value of customers’ dining experience and increase return visits is to provide loyalty rewards with a custom, restaurant-branded mobile application. Reduce Operational Costs and Increase Revenue with Easy Tech Solutions.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs.

Loyalty Program 213

Loyalty Program Fast Casual Customer Experience Customer Service 213

Squirrel Systems

FEBRUARY 28, 2024

Two such powerful tools are loyalty programs and reservation systems. Loyalty Programs: Nurturing Long-Term Relationships Loyalty programs are not a new concept, but with digital technology, they have evolved into sophisticated systems that can track customer preferences and dining habits and reward them in personalized ways.

Reservations 52

Reservations Loyalty Program Customer Experience Mobile Ordering 52

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. Greater transparency leads to increased consumer trust (and loyalty).

Food Safety 190

Food Safety Kitchen Safety Loyalty Program Employee Relations 190

Modern Restaurant Management

DECEMBER 3, 2020

Many restaurants have had to alter how they serve customers, and some have had to close their indoor dining and become creative with extending patio season. If you don’t already have a gift card program, now would be the time to launch one. Launch a Loyalty Program. Sell Physical and Digital Gift Cards.

Loyalty Program 216

Loyalty Program Seasonal Menu Social Media Email Marketing 216

Modern Restaurant Management

NOVEMBER 19, 2021

Create a Customer Loyalty Program. Loyalty programs drive repeat traffic by offering discounts based on the number of visits. Buy-one-get-one deals encourage your customers to introduce your restaurant to their social circle, as well as serve as a great reward for regulars. Offer BOGO Deals. Send a Thank You Note.

Marketing 190

Marketing Loyalty Program Social Media Food Supply 190

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. It helps managers, cooks, the wait staff, and hosts to do their jobs more effectively while fostering loyalty because employees feel empowered and supported.

Front of House 230

Front of House Loyalty Program Back of House Training 230

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. Here’s how to develop your program thoughtfully for optimal results: 1.

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

7 Shifts

NOVEMBER 9, 2022

These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. From policy changes to price—news is best served in newsletters. Loyalty programs.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

JANUARY 7, 2021

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

ChowNow

SEPTEMBER 30, 2020

In this blog, we’ll cover four tips to help you boost customer loyalty at your restaurant. Start a restaurant loyalty program. To entice your customers to come back, offer them access to a restaurant loyalty program of your own. According to ChowNow Internal Data, diners with loyalty memberships order 2.5x

Loyalty Program 158

Loyalty Program Marketing Email Marketing Social Media 158

Modern Restaurant Management

MAY 4, 2023

Loyalty Programs Add Value Provide a solid customer service experience and deliver a great product to drive repeat visits. To help generate repeat business, restaurants should consider offering a loyalty program for valued customers. Loyalty programs vary, depending on the type of food you serve.

Loyalty Program 101

Loyalty Program Email Marketing Customer Service Certification 101

Modern Restaurant Management

FEBRUARY 3, 2022

Loyalty : Loyalty programs also saw a major uptick during the pandemic, with two in five operators implementing their loyalty programs in the last one to two years. Now, more than half of all operators (57 percent) report offering a loyalty or rewards program of some kind.

Loyalty Program 195

Loyalty Program Online Ordering Cash Management Point of Sale 195

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. – Phil Quackenboss, VP of Restaurants & Growth at Fetch.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. Establishing a loyalty program can be a large part of a restaurant’s brand. Understanding your restaurant’s brand can bring in more loyalty.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Customer Experience 78