Modern Restaurant Management

APRIL 3, 2025

When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. These typically include videos, literature, wall charts and copies of operator manuals that can be an invaluable part of training and daily use of the machines.

Equipment 309

Equipment Food Back of House Food Order 309

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. You won’t need to reference external sources if your own standards go above and beyond the requirements. Communicate Standards and Keep Everyone in the Loop.

Front of House 539

Front of House Management Management Franchise 539

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Culinary Cues

MARCH 23, 2020

If we push aside much of the chatter and get down to the necessities in life that are food, shelter, clothing, health, family, communication and trust that rise to the top of the priority list. What can we do (we referring to those whom others depend on for solutions)? PLAN BETTER – TRAIN HARDER. This is where we are today.

Communication 336

Communication Healthcare Food Food Safety 336

7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers.

Management 490

Management Management Loyalty Program Social Media 490

The Rail

JUNE 11, 2025

From planning the move to training new staff and maintaining quality across locations, you’ll find valuable tips to help ensure your expansion is a success. Use training manuals, checklists, and even video tutorials to ensure that the new team follows the same guidelines. Once you’ve assembled your team, invest in thorough training.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

MARCH 17, 2020

Crisis communication plan. Now is the time to re-train all employees about proper hand washing techniques. Re-train employees how to sweep and mop floors, scrub countertops, and clean and disinfect equipment. Crisis Communication Plan. First things first, develop strategies for the following areas: Proper hand washing.

Communication 340

Communication Food Supply Food Safety Supplies 340

Goliath Consulting

JULY 28, 2020

Conflict Resolution” refers to the way one resolves an issue or problem between two or more people (4). This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. Effective Communication. Conclusion.

Leadership 348

Leadership Employee Relations Front of House Training 348

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. www.meyersassociates.com.

Beverage 520

Beverage Events Food Order Website Management 520

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH BOH Food Safety Customer Service 307

Culinary Cues

SEPTEMBER 14, 2019

Now, by great I am not referring to the number of accolades, feature stories, or titles that appear after their name (although many have rightfully earned all of that) – I am referring to how they are perceived by others. COMMUNICATE. The best leaders shine as great communicators. PLAN BETTER –TRAIN HARDER – BE GREAT.

Front of House 322

Front of House Communication Back of House Reference 322

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

Recycling 383

Recycling Waste Workshop Training 383

Culinary Cues

APRIL 8, 2020

You refer to it as mise en place and experience has shown you that if you are organized and prepared then you are capable of achieving success in any moment. THIS IS HIGHLY MARKETABLE IN ANY INDUSTRY. [] COMMUNICATION. PLAN BETTER – TRAIN HARDER. The system depends on you to act in this manner every day.

Food Supply 474

Food Supply Communication Customer Service Small Business 474

Modern Restaurant Management

JUNE 17, 2020

Essential to calming the storm is communication with your customers. Inform them of the training you have provided to your staff on these measures. Accordingly, it is important to know your rights, as well as how to properly communicate with employees regarding back to work protocols. As a threshold matter, set the proper tone.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Culinary Cues

SEPTEMBER 14, 2023

What are the signs of cooks and chefs feeling the mental and emotional pressure of the job: COMMUNICATION GAP: Once vocal, thought provoking, opinionated individuals who simply shut down and shy away from conversations or debate may very well be filled with angst, self-doubt, confusion, and anxiety. TRAINING: You can never train too much.

Employee Relations 449

Employee Relations Training Fine Dining Take-out 449

Goliath Consulting

JUNE 15, 2021

Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks. A lack of communication is possibly the most overlooked problem affecting the supply chain. Communication.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Culinary Cues

FEBRUARY 16, 2022

I know how difficult staffing is right now, believe me – I hear it every day from every chef that I communicate with. This will be the type of person you want by your side when things get difficult. [] Cooking is how I am most comfortable communicating with others. PLAN BETTER – TRAIN HARDER.

Uniforms 447

Uniforms Hiring Consumer Goods Communication 447

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. You should be communicating concerns during one-on-one meetings.

Point of Sale 370

Point of Sale Download Communication Reference 370

Culinary Cues

MAY 16, 2022

There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace. PLAN BETTER – TRAIN HARDER. Your dictionary. Here we go! Restaurant Consulting.

Café 439

Café Front of House Point of Sale Back of House 439

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Staff training needs to strike a delicate balance of being welcoming and informative.

Operations 363

Operations Inventory Hiring Customer Service 363

Culinary Cues

FEBRUARY 6, 2022

How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”? This was the first time that anyone actually referred to the kitchen as a great place to learn, grow, and get a foothold on a career. PLAN BETTER – TRAIN HARDER. Be Something Special – Be a Cook. CAFÉ Talks Podcast.

Back of House 473

Back of House Reference Presentation Mobile Ordering 473

Lavu

MAY 30, 2025

Table turnover time refers to the average amount of time it takes for a table to be occupied by different groups of guests. There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Culinary Cues

APRIL 13, 2022

I had the pleasure of communicating with Dr. Deborah Kennedy, the CEO of Culinary Rehab – an organization focused on teaching kitchens and nutrition programs to change the health of populations. The result is a modular textbook reference for all who can become a change advocate – a culinary coach. She holds a PhD.

Coaching 442

Coaching Reference Food Order Customer Experience 442

7 Shifts

MARCH 16, 2022

Take note of employees who demonstrate initiative, integrity, or management potential and present them with special projects, training responsibilities, and other developmental opportunities. Communicate Company Goals and Values. Another key strategy is talent management. Compensate with Bonuses and Raises. It's a win-win-win.

Front of House 370

Front of House Back of House Communication Customer Service 370

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. Communication Blasts. 7shifts mobile restaurant communication tool. How to Make Sure All Franchise Locations Are Compliant.

Franchise 370

Franchise Franchising Restaurant Law Document 370

Culinary Cues

JUNE 13, 2023

This job is killing me” could refer to the physical, mental, or emotional toll that a job inflicts on a person. The plight of the worker has been immortalized in books, articles, blogs, social media posts, union contracts, songs, and movies for as long as those methods of communication have existed. Of course, I could go on and on.

Article 406

Article Social Media Blog Café 406

Embrace the Suck

JANUARY 13, 2021

In order to reach the next level of anything in life or business, it will require you to face a “new challenge” or as I like to refer to it as a “new devil” #WTSD - Every new level requires you face a new devil. I stopped trying to run the show and instead trained my team on how to run it with my expectations.

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

OCTOBER 21, 2019

Modern phone technology can help address both of these scenarios by allowing restaurants to easily add an option for customers to opt-in to SMS text communication as part of their personalized greeting. Even the best restaurant training program can’t anticipate every customer service issue that could arise in the future.

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

Culinary Cues

SEPTEMBER 27, 2023

TEAM ENVIRONMENT Depending on others and they on you, picking up the slack when others falter, communicating with those who share a mission, working off each other like musicians in a band, and winning or losing as a unit makes for a truly dynamic environment like professional sport teams. INSTANT FEEDBACK Same with feedback as a “pro”.

Employee Relations 449

Employee Relations Fine Dining Training Communication 449

Culinary Cues

SEPTEMBER 26, 2019

This does not come easily – it takes time to develop “business eyes”. [] BELIEVE THAT COMMUNICATION SKILLS ARE ESSENTIAL. PLAN BETTER – TRAIN HARDER. Finally, know that success is something that is unique to the individual. Know what it is, create a roadmap, be patient, and invest in the process of getting there.

Point of Sale 302

Point of Sale Reference Communication Definition 302

7 Shifts

NOVEMBER 3, 2021

Train Staff in Best Practices. Referring back to the most common breaches above, a full 44% of cybersecurity breaches happen because of human error. The simplest and most effective way to address this is by ensuring that security training is part of your employee training program and training manual.

POS 370

POS Audits Loyalty Program Information 370

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Cross-Training Employees. What is a rotating shift? No Consistency.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

SEPTEMBER 19, 2019

7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money. Engineer Your Menu for Profits Menu engineering refers to the actions you take to create a more profitable menu.

Management 284

Management Management 2019 Employee Relations 284

Embrace the Suck

JANUARY 20, 2021

We love to throw around the word “hospitality” in reference to our guests in this industry. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. We need to apply that same enthusiasm towards our teams!

Recruiting 384

Recruiting Coaching Hiring Take-out 384