Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JANUARY 8, 2024

Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce. In 2024, the restaurant industry will witness a technological transformation driven by innovations like AI and contactless solutions, while also grappling with data privacy concerns.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

NOVEMBER 15, 2022

Rick Camac, Executive Director of Industry Relations at the I nstitute of Culinary Education. Ben Brown : Open communication is vital when change is imminent that may impact guest satisfaction. For your valued loyalists, be sure that service staff communicate these changes proactively and directly.

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

MARCH 15, 2023

The key is to pay attention to the level of automation your customers are comfortable with, and to communicate tech-driven changes anytime you adopt a tool that alters their experience at your restaurant–think service, food, and payment methods. Dynamic pricing is an exciting innovation in the restaurant tech space.

Pricing 497

Pricing Consumer Goods Customer Experience Food Order 497

Modern Restaurant Management

MAY 18, 2020

. “Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. The guide provides the following key principles for an effective reopening.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

SEPTEMBER 3, 2020

Even the most creative of restaurants have struggled to keep employees on payroll – even at wages half of which they were accustomed. Many restaurants have wondered where, besides federal programs such as the Paycheck Protection Program or SBA Disaster loans, they can turn for funds, and what their legal obligations are to employees.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

Modern Restaurant Management

AUGUST 5, 2020

After moving from Australia to NYC, I couldn’t be more excited to make my mark as a part of this innovative, culture-lead team.” The franchise owner or manager can use the app to build workflows, list and assign tasks, set and check compliance parameters, and keep the frontline employees updated in real time.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 30, 2025

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Growing menu innovation and healthy fast food further drive the growth of the market. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. At Capriotti’s we are on a continuous and ever accelerating path toward innovation while building on our unique heritage.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

MAY 27, 2020

Aramark examined front and back of house processes to establish tailored playbooks for all of its businesses and market segments, leveraging innovative solutions, new service methods, and rigorous safety protocols. ” Examples of safety and service enhancements include: A culture of safety and wellbeing for employees and customers.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

SEPTEMBER 23, 2020

“We will continue to create innovative products and further our go-to-market approach to ensure merchants nationwide have access to the tools they need to run their businesses. . “SpotOn is committed to SMBs by providing them with the tools they need to thrive in any climate,” said Matt Hyman, co-founder of SpotOn.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

AUGUST 17, 2020

Other leisure-related categories affected the most included travel, cruises, lodging and airlines. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. ” Health of F&B employees and privacy rights.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. ” The restaurant industry is the nation’s training ground.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 3, 2024

This includes investing in digital systems that integrate and communicate with one another as well as deploying Guest Data Platforms that can turn actionable data into real-time decisions. 2024 will be a year of value and beverage innovation. As more cuisine types implement the pizza model, they will gain share from the third parties.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” Innovative Experiences. Premium Pimento Cheese Stuffed Pretzel Knot.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Lavu

NOVEMBER 29, 2024

It’s a cloud-based POS system tailored for restaurants, offering tools like inventory management, employee scheduling , and CRM. Key Benefits: Efficiency Boost: Kitchen Display System improves communication; payroll tools simplify staff management. This change reduced wait times by 30% and improved order accuracy.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78

EATER

MARCH 17, 2022

What Starbucks leadership did not mention, though, is that the National Labor Relations Board (NLRB) filed a complaint against the company on March 15, alleging that it had engaged in retaliatory and discriminatory actions against employees organizing at a Starbucks in Phoenix. Howard Schultz is back as CEO of Starbucks. |

Employee Relations 246

Employee Relations Mobile Ordering 2021 Hiring 246

7 Shifts

AUGUST 20, 2020

How to cut labor costs in a restaurant 101: Use a labor management tool Did you know that restaurants spend about 30% of their revenue on wages, overtime, payroll taxes, and employee health care? Another way that labor management software increases restaurant efficiency and productivity is by facilitating communication between staff.

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

EATER

DECEMBER 16, 2021

Vianne had dual citizenship and went to Mexico to study communications and marketing at the Universidad Regiomontana in Monterrey. Dynamex stated that most workers are employees and that any company seeking to classify a worker as an independent contractor must meet a stringent burden of proof to do so. It was very exhausting.”

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Personalized communications aren’t creepy, they’re expected. ” What Restaurant Employees Want at Work. Employees aren’t satisfied with their current wages.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

The Rail

APRIL 19, 2023

People tend to connect with visuals far faster than they do with other forms of communication, such as text. In order to craft a truly compelling visual narrative with your restaurant identity, there needs to be an element of creativity and innovation. We’ve all heard the phrase “ we eat with our eyes ” — and for good reason.

Employee Relations 290

Employee Relations Social Media Consumer Goods Presentation 290

7 Shifts

APRIL 3, 2023

By Hassel Aviles, Executive Director of Not 9 to 5 and Jasmin Parks-Papadopoulus, Head of Community at CHOW. Table of Contents Acknowledge the challenges Education about psychological safety Open communication Prioritize workplace mental health Create a healthy workplace for everyone It starts with acknowledging the challenges.

Food Safety 195

Food Safety Education Communication Hospitality 195

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Optimize employee productivity using a manager log.

Management 158

Management Management Employee Relations Communication 158

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. ” The majority of SALIDO's employees joined NAB following the acquisition to continue innovating the Restaurant OS. Lewis, President, RPL Consulting, LLC (Events Marketing, Public, Community Relations Firm).

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. While there are some contradictions in place, the research reveals growing demands on retailers and restaurants relating to food waste, plastic use and safety concerns. 2020 Food Forecast.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

JANUARY 17, 2020

Taco Bell will be offering paid sick time for all corporate-owned restaurant employees, plans to test a $100,000 salary for managers of company-owned restaurants in select markets, and will continue to champion easy and accessible vegetarian options around the world. "It's Taco Bell Sustainable Packaging.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Goliath Consulting

JULY 21, 2019

An innovative, attention-grabbing, and genuine brand will be one of the distinguishing factors that set your restaurant apart from the competition. Defining your brand and establishing your business’ overall values and attributes will speak volumes to your customers and the surrounding community.

Employee Relations 186

Employee Relations Customer Service Customer Experience Email Marketing 186

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Optimize employee productivity using a manager log.

Management 142

Management Management Employee Relations Communication 142

Modern Restaurant Management

DECEMBER 21, 2022

"As we’ve witnessed over the past year, employees will continue to be selective when it comes to their job and gravitate towards companies that prioritize creating a positive company culture, including implementing initiatives that make their jobs more doable and enjoyable. The strong will get stronger."

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Hot Schedules

JANUARY 12, 2022

From time and attendance advancements tracking the employee from clock-in to punch-out to POS analytics feeding corporate monthly location performance trends, there’s no doubt innovation will give restaurant groups insights and efficiency undreamed of just a decade ago – but how do IT teams go about orchestrating a great reinvention?

Back of House 147

Back of House Employee Relations Government Hiring 147

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 195

Management Management Kitchen Safety Front of House 195

Lavu

JUNE 6, 2025

Use this guide to make the best choice you possibly can, and to innovate your restaurant’s workflow in no time. Related: 8 Features to Look for in Restaurant POS Software What Are the Benefits of Using Restaurant POS Software? What Is Restaurant POS Software?

POS 60

POS 2025 Point of Sale Cash Management 60