Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. For franchise owners, maintaining uniform excellence across all outlets is key. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

The Rail

MAY 12, 2025

From logistics to marketing, staff communication to moving the kitchen, reopening a restaurant successfully is all about the details. Are you moving to provide a better customer base? This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future.

License 130

License Uniforms Social Media Customer Experience 130

Modern Restaurant Management

AUGUST 7, 2024

One way to avoid this is by following an 'always-on'approach to marketing that focuses on attracting new customers, increased repeat business, and overall brand awareness. "You want to advertise where your customers are already looking. Collaborate with local businesses or events to cross-promote and reach new audiences."

Marketing 471

Marketing Email Marketing Social Media Coupons 471

Modern Restaurant Management

APRIL 11, 2022

In addition to cost considerations, efforts to structure these types of benefits are complicated by compliance requirements and the challenge of communicating and promoting a positive employee experience. On the job pressure could be coming from COVID, being under-staffed or rude customers. Employee Experience.

Communication 479

Communication Restaurant Law Uniforms Customer Experience 479

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Chances are pretty good the answer will be: “Communication.”

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Its not just about looking good (though that is a part of it); its about creating an emotional connection that shapes the entire customer experience.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

AUGUST 14, 2023

A sophisticated approach to business branding creates an identity and evokes an emotional connection with potential customers. The best restaurant branding ideas encompass the overall experience and perception people have of your restaurant — communicating your values, personality, and unique offerings.

Social Media 419

Social Media Book Customer Experience Design 419

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. We should never underestimate the importance of customer perceptions, expectations, and new ideas. Engage them and they will become your ambassadors. No restaurant is an island.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

7 Shifts

NOVEMBER 12, 2020

Here’s an example of an onboarding overview: Day One Orientation: Learning about the restaurant’s culture and history, meeting coworkers, and receiving a uniform. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Be thorough in your communication. Questions are encouraged.

FOH 307

FOH Food Safety BOH Customer Service 307

Culinary Cues

JUNE 16, 2020

Part of the reason is the isolation reality, part is the negative impact of “pause”, part is a lack of availability, a good part is fear, and an even more significant part is our fault for not keeping those lines of communication open with all stakeholders in the restaurant experience.

Social Media 366

Social Media Entertainment Email Marketing Customer Experience 366

Modern Restaurant Management

DECEMBER 21, 2022

Operations will continue to be simplified despite digital experiences expansion. In addition, we see the point of sales platform as taking on more of the master data management role of the business, and configuring all the content needed for any digital experience from a single platform.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. Your brand is the whole experience you offer. It includes what people experience and feel when theyre in your restaurant. Do you offer an extra special chef that entices customers? What makes your restaurant unique?

Social Media 93

Social Media Customer Experience Email Marketing Customer Service 93

Culinary Cues

JANUARY 12, 2021

From purchasing to plating there was a commitment to communication and doing your job well. This ritual was so important to the Balsam’s Experience. Service was swift and efficient as the 300-400 patrons were acknowledged at each meal. What was most impressive to me was the work leading up to service.

Seasonal Menu 474

Seasonal Menu 2005 Hotels Customer Service 474

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Frequent hand washing following CDC guidance and food code.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

APRIL 19, 2024

Chefs and restaurateurs are constantly seeking innovative methods to elevate dining experiences. Best practices in infusion involve maintaining low and steady temperatures to preserve the cannabinoid's efficacy while ensuring its uniform distribution within the fat.

Food Safety 294

Food Safety Fine Dining Uniforms Restaurant Law 294

Indoor Media

JANUARY 16, 2025

In an industry that thrives on competition and customer expectations, success when starting a pizza shop is built on a foundation of core principles. We know what it takes to transform a local pizza place into a thriving community business. It leaves a lasting impression, creating memories that customers associate with your business.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Lavu

MAY 2, 2025

With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. In this guide, well explore how to integrate effective allergen tracking into your POS system to stay compliant and protect every customer who walks through your doors.

Allergens 78

Allergens POS Management Management 78

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. Keeps your restaurant top of mind 68% of customers follow brands on social media to stay updated on new products and services.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

Perfect Daily Grind

JUNE 1, 2025

Balancing price with quality Roasters everywhere now face the difficult decision of balancing price hikes with retaining customers. Therefore, delivering only the highest-quality beans is essential to meet these elevated customer expectations.” Traditionally, many roasters discard quakers when identified in the cooling tray.

Point of Sale 79

Point of Sale Pricing Equipment Café 79

Goliath Consulting

MARCH 19, 2021

Other workplace stressors could include lack of flexible scheduling, conflicts between coworkers, or lack of transparency and communication. “As These decisions do not have to be big ones—they can be as small as choosing uniform styles, weighing in their opinions on new policies, or even allowing them to choose the background music.

Recruiting 195

Recruiting Small Business Magazine Hiring 195

Sante

JULY 18, 2019

In this day and age, apart from those establishments employing celebrated chefs such as Thomas Keller, Barbara Lynch, Gary Danko, Dan Barber and Susan Feniger, finding remarkable culinary experiences in a sea of ordinary is difficult. This is good for both staff morale and customer engagement. Be consistent. Tell a great story.

Customer Experience 150

Customer Experience Customer Service Uniforms Back of House 150

Hot Schedules

MAY 21, 2020

How the COVID pandemic forced them to update operations, sanitation, communication and much more. David Cash, owner of Dallas-based Smoky Rose and Dan Fugman, owner of Denver-based Max Gill and Grill, shared their experiences and how they are preparing for the new normal. . Reopening Lessons from Two Independent Restaurateurs.

Back of House 148

Back of House Employee Relations FOH BOH 148

Modern Restaurant Management

FEBRUARY 21, 2020

Junction Food & Drink is preparing to bring a new dining experience to Colorado Center, with a multitude of food and drink options appealing to workers, residents, light rail users, foodies, and University of Denver students and faculty throughout the bustling area. The menu will feature small plates, sushi rolls, sushi bowls and ramen.

Brewery 350

Brewery Design Food Supply Equipment 350

Future Food

MAY 20, 2020

Customers in restaurants, cafes and fast-food venues will be very sensitive to health and hygiene and as such, they will translate messy to unhygienic. Genki Sushi - The Unconventional Sushi Experience A new way to order - A personal prepared to order sushi train delivered direct to your table - contact free. Me&u ordering app.

Hospitality 113

Hospitality Food Customer Service Food Order 113

The Restaurant Group

JUNE 15, 2023

It’s primarily knowing who you are as a brand and eloquently and compellingly communicating that to your audience through visual and verbal elements. Without a well-defined USP communicated via your brand identity, you may end up simply as a fad or a generic restaurant that doesn’t command recall. To Sum it All Up….

Uniforms 78

Uniforms Social Media Communication Customer Service 78

Future Food

OCTOBER 30, 2023

These achievements combined can underwrite an eclectic mix of well-presented venues which contribute to the distinct experiences that shoppers are seeking in a modern hospitality environment. Often, many details are either missed or overlooked and at times, operators simply do not have the experience to undertake such a large project.

Operations 78

Operations Uniforms Small Business Merchandise 78

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Restaurant Clicks

JANUARY 21, 2020

Follow our guide on How To Build Your Restaurant Brand and learn how to present the best version of your restaurant to your customers! Your restaurant’s brand is the sum of the public’s experience with your restaurant. There’s much more that goes into the restaurant experience than good food or cheap prices. Merchandise.

Social Media 78

Social Media Merchandise Consumer Goods Advertising 78

Sling

NOVEMBER 23, 2023

employee management, scheduling, task management, time tracking, communication, and payroll ). How to start a landscaping business: Work 9) Refine your rate As you learned how to start a landscaping business in the previous steps, you likely had a rate in mind that you wanted to charge your customers.

Insurance 78

Insurance Equipment Customer Service Hiring 78

Lavu

MARCH 30, 2020

Although formal team building events are encouraged in certain HR manuals, a simple Google search for “bad team-building experiences” will provide you with a litany of horrors. Ultimately, your hiring process should be used to predict how well a new recruit will work long-term with your customers, other staff, and you.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Sling

AUGUST 8, 2024

If you’re brand new to the event planning industry, a great way to gain hands-on experience is to work for another company before going out on your own. As you accumulate experience in the industry, take the time to revisit, review, and refine your business plan to make it as relevant to your operation as possible.

Events 78

Events License Hiring Website Management 78

Lavu

NOVEMBER 27, 2024

These tools not only improve efficiency but also help you make smarter decisions, reduce losses, and enhance customer satisfaction. Integrated CRM features in your POS system also track customer preferences and buying habits. Basically you give the customer a discount for paying cash. Let’s dive deeper into each feature.

POS 78

POS Loyalty Program Online Ordering Point of Sale 78

Embrace the Suck

JUNE 13, 2022

We don't have to go into them about bad customer service, tampering with a product and things like that. When I opened Bin 36 in 1999, the concept, what I came up with was a way to fix all the things I hated about the restaurant dining and wine experience. Brian Duncan: And don't forget, it's an experience, it's not just product.

Retail 221

Retail Social Media Take-out Events 221

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. It’s possible you could even lose customers you cannot get back. Accountability.

Coaching 75

Coaching Employee Relations Hiring Document 75

Sling

OCTOBER 1, 2023

You’ll gain valuable experience in such foundational business practices as: Marketing Food prep Payroll Menu development Scheduling Suppliers Employee development Networking Customer service The lessons you learn can be directly applied to the catering business you start. the customers you want to serve).

Catering 78

Catering License Transportation Advertising 78

Apicbase

AUGUST 29, 2024

F&B management oversees kitchen operations, menu development, customer service, and finances. The primary goal is to ensure customers have a positive experience through high-quality food, excellent service, and a pleasant atmosphere. This includes restaurants , hotels , catering companies, and other hospitality businesses.

Beverage 52

Beverage Operations Management Management 52

Sling

JANUARY 10, 2023

If it’s something small like forgetting to have an employee fill out the emergency contact form, it’s not a big deal and likely won’t detract from the first-day experience. Go on to list all the events, activities, introductions, training, and other elements you want the employee to experience in that time.

Employee Relations 78

Employee Relations Hiring Small Business Communication 78