7 Shifts

NOVEMBER 15, 2024

Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. A good restaurant manager would use these opportunities to provide specific coaching, such as offering training on service techniques or cross-training in different areas of the restaurant.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. What to ask : “Describe a situation where something went wrong at work. What steps did you take to address the issue, and what was the outcome?”

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

DECEMBER 16, 2024

However, restaurant operators may fear they can’t deliver true flexibility during a period of heightened demand, even with the addition of seasonal help. Cultural Reinforcement Managers and operators should encourage employees to avail themselves of flexible scheduling and other related benefits.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

OCTOBER 18, 2024

While restaurants that successfully pivot to address this demand for value may grow or maintain their sales, these brands could find themselves making other cost-saving operational changes, like reducing portion sizes, to account for this trend. In this competitive environment, it’s clear that we must innovate to stay ahead.

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

MARCH 2, 2023

“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. Whether you own or operate a bar, restaurant, hotel, resort, casino, or sports venue, your ability to control costs and deliver a satisfying CX depends on many factors.

Operations 410

Operations Loyalty Program Mobile Ordering Consumer Goods 410

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., What are things a restaurant owner/operator can do to improve or enhance culture, even if things are going well, to attain “remarkable” levels? " Retirement has not slowed down Dee Ann Turner at all. Retaining is keeping something around.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

SEPTEMBER 13, 2023

Regardless of how long employees intend to stay in a role — whether a seasonal job or a more permanent passion—restaurant operators have a common goal to keep staff happy, productive, and loyal. Higher Pay Helps but Empathy can Pay Dividends So, what can restaurant operators do to minimize employee churn?

Management 476

Management Management Coaching Front of House 476

Culinary Cues

OCTOBER 27, 2024

This begins with understanding how essential this is to the person and operation that defines the lines of excellence. If you are working in a burger operation, the goal must be to view everything about that menu item as a vehicle toward excellence.

Training 417

Training Coaching Uniforms Café 417

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. This leads to the abnormally high turnover rate most operators experience today.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MARCH 6, 2020

Restaurant operators who treat their employees well will see better performance and lower turnover. Dashboards also have the added benefit of consolidating data from multiple different systems, giving restaurant operators information that wouldn't otherwise be apparent. Consolidating your technology will make it easier to operate.

2020 515

2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Here’s a few steps operators are currently working through, that you may want to consider.

Training 545

Training Kitchen Safety Food Safety Website Management 545

Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Others may have decided to shutter operations altogether. Share Guidance. Be Transparent.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

JUNE 29, 2020

Shannon Pfeffer, an executive coach with Syrup Coaching, who has dealt with a great deal of employee anxiety within and without a pandemic. The number #1 thing owner/operators can do for their employees is give a sense of psychological safety. So be the person that finds the good and keeps everyone looking on the brighter side.

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

JANUARY 23, 2023

We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality. We feel managers need to manage systems and coaches need to coach the team. We want our leaders to think of their roles as coaches of the teams they work with.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

AUGUST 5, 2024

What can restaurant operators learn from this experience? What should restaurant operators take away from this in regard to how they should handle employee and customer data moving forward? What makes restaurant chain breaches unique compared to other industries?

Employee Relations 493

Employee Relations Insurance Healthcare Coaching 493

Modern Restaurant Management

AUGUST 9, 2021

What is the Coaches Program and how can it help restaurants? The Coaches Program is a helpful program for both restaurants and the gluten-free customers they serve. Newly validated restaurants are announced through press releases as well as on GFFS’ social media.

Coaching 520

Coaching Kitchen Safety Food Safety Training 520

Modern Restaurant Management

JULY 10, 2023

In these traditionally in-person audits, inspectors often find issues that need to be corrected, and would tell the brand location’s operator what was wrong. The operator would then go correct the problems. Then, the COVID-19 pandemic changed the way brands audited. Then, the COVID-19 pandemic changed the way brands audited.

Operations 221

Operations Audits Coaching Food Safety 221

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. While foodservice operators are responding operationally to the coronavirus outbreak, an equal number also are asking "What now?

Leadership 539

Leadership Sports Catering Customer Service 539

Culinary Cues

MAY 5, 2021

*Others may point to overly demanding owners and operators who expect that a salary paid infers that managers and chefs must be present whenever the restaurant or hotel is open for business. Of course, there are examples of owners and operators who expect blood, sweat, and tears for the salary offered. Is this true?

Hotels 473

Hotels Coaching Employee Relations Training 473

Modern Restaurant Management

FEBRUARY 28, 2020

The campaign culminates in the nationwide event, Day of Giving, on Wednesday, March 25, when local Jersey Mike’s owners and operators will donate their resources and every single dollar that comes in to local charities. As added incentive, special deals will be announced each week on Twitter and through Jersey Mike’s email club.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

NOVEMBER 8, 2022

Amidst this good news, you should be aware of three hidden pitfalls that could affect your ability to operate safely and with a full complement of staff. Hasty hiring choices can lead to faster turnover, operational problems, and potentially more on-the-job injuries. New Employees Have More On-the-Job Injuries. Inadequate training.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

FEBRUARY 6, 2023

Here are coaching tips to get your team ready for a super weekend in your bar. When the bar gets crowded and operational stress increases, chaos shoots upward and BOOM: your normal procedures can break down leaving open taps, incorrectly tapped kegs, etc. Penalty #1: Delay of Game Want to increase ticket averages?

Bar 474

Bar FOH Coaching Brewery 474

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Culinary Cues

JULY 15, 2024

There is a direct correlation. [] WHAT YOU EXPECT AND MEASURE IS WHAT YOU GET Define what excellence means in your operation, show it, teach it, train to it, insist on it, measure it, and reward it. Make these operations your benchmark and measure your progress. [] CELEBRATE EXCELLENCE You can’t be everywhere, all the time.

Leadership 472

Leadership Food Truck Employee Relations Training 472

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 19, 2022

You may be concerned about finding staff to work the specific hours you want to operate. But after three decades of operating solely in the breakfast and lunch space, I would love to share four things I have learned about the benefits of embracing a niche as a restaurant owner. Our restaurant closes at 3 p.m.

Specials 493

Specials Coaching Customer Experience Customer Service 493

Culinary Cues

OCTOBER 3, 2024

Your employees will look forward to interaction with this type of leader. [] WHEN YOU ARE NOT SERVING THE PUBLIC DIRECTLY – SERVE SOMEONE WHO IS You can’t be everywhere, so you need to instead focus more on being a coach and a supporter. All for one and one for all must be the motto.

Coaching 447

Coaching Restaurant Law Article Training 447

Culinary Cues

FEBRUARY 8, 2020

It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. Building pride in team is a foundational requirement of leadership and coaching. BE CONSISTENT.

Loyalty Program 582

Loyalty Program Training Communication Coaching 582

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

JULY 12, 2021

This creates a natural team dynamic and stronger camaraderie, with staff members coaching each other on upselling, and all working together to maximize results. Our staff have access to an iPad in each restaurant where they can easily track progress toward team and individual incentives. Identify the Right Triggers for Incentives.

Hiring 493

Hiring Coaching Recruiting Operations 493

7 Shifts

NOVEMBER 27, 2024

Cody, Joe, and Allie opened the fifth location in Albion and now operate all the stores together. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

JANUARY 8, 2021

As the COVID-19 pandemic continues, and surges in many parts of the country, restaurant owners are continuing to navigate constantly changing guidelines for operating their restaurants. With the COVID-19 pandemic surging across the country, it’s more important now than ever before to focus on employee safety.

Technology 395

Technology Front of House Kitchen Safety Back of House 395

Modern Restaurant Management

MAY 13, 2025

Instead of “tough love,” frame feedback as coaching. Invest in hands-on training, mentorship, and growth opportunities because one thing’s clear: Gen Z doesn’t just want a job, they want a path forward. Feedback, not failure : They crave development, but harsh, old-school critiques shut them down.

Leadership 251

Leadership Hospitality Coaching 2024 251

Modern Restaurant Management

MAY 6, 2025

How operators can reduce risk with better documentation, consistent policies, and stronger training. Here’s what every restaurant operator needs to know. Train Managers to Handle Terminations the Right Way One of the most powerful things you can do is coach your leaders on how to terminate professionally. If not, pause.

Document 251

Document Leadership Coaching Restaurant Law 251

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. Once you have your key points down, it’s time to dedicate some time and practice your responses with a PR coach. Tell your coach right away what worries you the most and why.

Coaching 474

Coaching Sports Sourcing Influencer 474

Culinary Cues

MAY 8, 2023

It is very rare that any owner/operator demands a chef work that much, we just feel responsible and hate to ask our staff to work as hard as they do and not find the chef present to help, encourage, critique, and celebrate. To a degree, we work those hours because it is our job to do so.

Kitchen Safety 492

Kitchen Safety Food Safety Coaching Training 492

Culinary Cues

MARCH 4, 2022

After many years of working in kitchens, leading operations, managing departments, problem-solving, planning, directing, and listening we know that we have the skills – so maybe it would make sense to jump back in the game. and quietly think to ourselves: “I could do that again.”

Coaching 474

Coaching Training Fine Dining Article 474