Crunchtime

JULY 20, 2023

With thousands of competitors in the restaurant industry, operators must find ways to get their brands to stand out from the competition. RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily.

Franchise 60

Franchise Franchising Operations Leadership 60

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. These queries reveal their values and attitudes.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. Communication is lacking.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

MARCH 25, 2021

Copycat operations can certainly thrive, but greatness comes from uniqueness and excellence in executing that uniqueness. [] COMMITMENT: Greatness tends to surround those who dedicate themselves and much of their lives to the pursuit of excellence. The best chefs have built a network of associates over years of working in kitchens.

Communication 436

Communication Coaching Fine Dining Influencer 436

Modern Restaurant Management

JANUARY 12, 2024

Patience, consistency, and leveraging operational resources offered by our franchisor network have been instrumental in building trust and credibility while meeting customer expectations. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

Catering 106

Catering Coaching Communication Customer Service 106

Culinary Cues

FEBRUARY 8, 2020

It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. Building pride in team is a foundational requirement of leadership and coaching. BE CONSISTENT.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

Coaching 106

Coaching Franchise Franchising Leadership 106

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? Why acing the employee lifecycle matters The employee lifecycle holds one of the keys to restaurant success for owners and operators.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

JANUARY 31, 2023

You can also enable Shift Feedback to send automated post-shift surveys to your employees, helping you identify operational issues before they become problems. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work. That was a big win for us.” –Sam

Coaching 195

Coaching Training Book Customer Service 195

Embrace the Suck

JANUARY 20, 2021

Many operators are struggling to find any staff! I have a rule that all my coaching clients must follow: 100% Thank U’s. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. Are they breathing?

Recruiting 377

Recruiting Coaching Hiring Take-out 377

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. Recommended Reading: Tip Pooling Laws | Federal, State, FAQ and More Create a culture of transparency and communication Listening to your employee’s feedback can boost retention. Communicate and let me know.’ How does the food get on the plate?

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

APRIL 9, 2020

No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Others may have decided to shutter operations altogether. Communicate and Collaborate Beyond the HR Department. Keep in mind, employment laws and regulations vary by state and localities.

Leadership 221

Leadership Kitchen Safety Employee Relations Tip Distribution 221

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Your training sets the standard for your restaurant It goes without saying that you care about your employees—but if you’re running a large operation, employees can feel disconnected and disposable.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Lavu

OCTOBER 13, 2023

Finding the table turnover sweet spot is important for restaurant owners and operators because it can help improve profitability. The table turnover holds significant importance for restaurant owners and operators as it can greatly impact profitability. Transparent communication helps manage their expectations and reduces frustration.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. This is how a team operates. [] INADEQUATE FOCUS ON COST. “My

Leadership 398

Leadership Point of Sale Training Coaching 398

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. While foodservice operators are responding operationally to the coronavirus outbreak, an equal number also are asking "What now?

Leadership 212

Leadership Sports Catering Customer Service 212

7 Shifts

JULY 27, 2022

Chatime's corporate team only had access to schedules from site visits or direct communication with franchise partners. After reviewing the profit and loss statements , Chatime coached the franchisee to track weekly labor vs. sales as well as sales per labor hour with 7shifts. “It was just a spreadsheet mountain. Liberty Village.

Point of Sale 195

Point of Sale Franchise Franchising 2005 195

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 193

Mobile Ordering Online Ordering Customer Experience Communication 193

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes.

2022 178

2022 Food Supply Back of House Kitchen Safety 178

Modern Restaurant Management

JANUARY 8, 2021

As the COVID-19 pandemic continues, and surges in many parts of the country, restaurant owners are continuing to navigate constantly changing guidelines for operating their restaurants. Increase Communication for Everyone. Keep Masks On, But Get In Sync.

Technology 152

Technology Front of House Kitchen Safety Back of House 152

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 186

Coaching Sports Sourcing Influencer 186

Culinary Cues

MAY 26, 2020

Where is the leadership coaching on that? [] WE ARE ALL IN THIS TOGETHER: Yep – I have heard that many times before – so why does it feel like we are on our own? What if they (rightfully so) are still nervous about being in public groups while the virus is still flourishing?

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS).

Kitchen Safety 203

Kitchen Safety Food Safety Cash Management Food Supply 203

Culinary Cues

JUNE 11, 2021

Chefs can be great teachers when they understand the importance of communication, filtered words, and great storytelling. Learn to become a storyteller, build your positive vocabulary, discover how to use those filters, take a deep breath and coach your response to others – even when it is difficult to do so. Dan Fogelberg.

Coaching 441

Coaching Leadership Café Pricing 441

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 182

Webinar Loyalty Program Online Ordering Social Media 182

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. 2) coach them out the door. Coaching-in-the-moment isn’t discipline.

Coaching 97

Coaching Employee Relations Hiring Document 97

7 Shifts

JANUARY 26, 2021

Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. He also operates Cali BBQ Media and hosts the Digital Hospitality Podcast, and is an advocate for digital hospitality as a means to grow your business.

2021 370

2021 Front of House Social Media Back of House 370

Embrace the Suck

MAY 5, 2019

The evolution of humans came from our ability to communicate. To move people with communication, we must tap into emotions. For years I have employed a simple, yet powerful code of conduct in any restaurant I owned, managed or coached. Clean as you go is how we operate. Martin Luther King Jr said, “I have a dream.

Communication 236

Communication Coaching Take-out Leadership 236

Sling

OCTOBER 9, 2020

Performance management is a regular, ongoing practice of communication and discussion between a business owner or manager and the employees who are part of their team. The purpose of this communication is to support, streamline, and facilitate the organizational strategy of the business. Let’s look at those phases in detail.

Management 78

Management Management Communication Coaching 78

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 193

Webinar Mobile Ordering Loyalty Program Online Ordering 193

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. However, the restaurant staff shortage has now boosted labor to the top of the operational challenges list. Without enough staff, restaurants may have to cut operating hours.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Mad Mobile

FEBRUARY 26, 2024

Operators who calculate their cost of sales add 2–10% to their bottom line. Take a moment to pinpoint problem areas and then coach staff accordingly. Compare bar inventory to sales metrics to identify (and coach!) Uniform expectations and communication prevent surprises that send shipments crashing into the weeds.

Inventory 40

Inventory Bar Management Management 40

Apicbase

MARCH 17, 2023

We’ve asked experts and winning restaurant operators how they achieve longterm success in a changing landscape. Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! But to operate like a well-oiled machine, you must know how to achieve operational excellence.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Keep the metrics that matter most to you and your teams in the spotlight by using an operational data dashboard, Delaget Coach. With these 5 tips, your stores’ VOC scores are sure to climb!

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Bar and Restaurant Coach

AUGUST 12, 2019

An app for your business allows you to communicate directly with guests whenever you want, and in a way that speaks to and reaches them where they are. “What Gen Z’s actually doing is connecting and communicating and figuring things out—like where to spend their money.” Tech Friendly (There’s an App for That).

Coaching 79

Coaching Coupons Communication Advertising 79

Embrace the Suck

JUNE 8, 2019

First off, if you are a restaurant owner, operator, or chef, you most likely want one thing: more time. You can be the owner and not the operator. Very few can be the owner and the operator. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals.

Leadership 216

Leadership Hiring Restaurant Law Bar 216

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. Unfortunately, most restaurants are operating on the other side of this equation. Solution You must make it your mission as the owner or operator to discuss — daily — what your core values and mission are as a brand. A recipe for success.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132