Crunchtime

FEBRUARY 7, 2024

Plus, 5 ways to improve compliance with standard operating procedures Whether you run a restaurant business with 500+ locations or a handful of convenience store locations, you know what work needs to be done – and how it should be done properly – to run your business effectively. What are standard operating procedures in restaurants?

Operations 78

Operations Audits Cash Management Food Safety 78

Culinary Cues

MARCH 25, 2021

Copycat operations can certainly thrive, but greatness comes from uniqueness and excellence in executing that uniqueness. [] COMMITMENT: Greatness tends to surround those who dedicate themselves and much of their lives to the pursuit of excellence. PLAN BETTER – TRAIN HARDER. Treating everyone with respect is the price of admission.

Communication 436

Communication Coaching Fine Dining Influencer 436

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Poor training. To feel/look important?

Coaching 110

Coaching Franchise Franchising Leadership 110

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. You can also enable Shift Feedback to send automated post-shift surveys to your employees, helping you identify operational issues before they become problems.

Coaching 195

Coaching Training Book Customer Service 195

7 Shifts

MARCH 31, 2023

We invited 4 restaurant operators to discuss how they put their team first. Staff are also welcome to receive education in areas outside of their main roles, like bakers who want sommelier training. Especially when restaurant staff may feel uncomfortable communicating openly with their bosses for fear of retaliation.

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. This is how a team operates. [] INADEQUATE FOCUS ON COST. “My

Leadership 398

Leadership Point of Sale Training Coaching 398

Lavu

OCTOBER 13, 2023

Finding the table turnover sweet spot is important for restaurant owners and operators because it can help improve profitability. The table turnover holds significant importance for restaurant owners and operators as it can greatly impact profitability. Transparent communication helps manage their expectations and reduces frustration.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Embrace the Suck

JANUARY 20, 2021

Many operators are struggling to find any staff! I have a rule that all my coaching clients must follow: 100% Thank U’s. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. Are they breathing?

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 198

Mobile Ordering Online Ordering Customer Experience Communication 198

Modern Restaurant Management

JANUARY 8, 2021

As the COVID-19 pandemic continues, and surges in many parts of the country, restaurant owners are continuing to navigate constantly changing guidelines for operating their restaurants. Increase Communication for Everyone. Keep Masks On, But Get In Sync.

Technology 158

Technology Front of House Kitchen Safety Back of House 158

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 190

Coaching Sports Sourcing Influencer 190

Culinary Cues

MAY 26, 2020

Where is the leadership coaching on that? [] WE ARE ALL IN THIS TOGETHER: Yep – I have heard that many times before – so why does it feel like we are on our own? PLAN BETTER – TRAIN HARDER. What if they (rightfully so) are still nervous about being in public groups while the virus is still flourishing?

Kitchen Safety 267

Kitchen Safety Leadership Food Safety Front of House 267

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS).

Kitchen Safety 207

Kitchen Safety Food Safety Cash Management Food Supply 207

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. How long is the training program? ( Accountability. Human Resources (HR) Departments.

Coaching 97

Coaching Employee Relations Hiring Document 97

Culinary Cues

JUNE 11, 2021

Chefs can be great teachers when they understand the importance of communication, filtered words, and great storytelling. Learn to become a storyteller, build your positive vocabulary, discover how to use those filters, take a deep breath and coach your response to others – even when it is difficult to do so. Dan Fogelberg.

Coaching 441

Coaching Leadership Café Pricing 441

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. However, the restaurant staff shortage has now boosted labor to the top of the operational challenges list. Without enough staff, restaurants may have to cut operating hours.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 186

Webinar Loyalty Program Online Ordering Social Media 186

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Have an orientation that radiates hospitality and a customer mindset (see actionable training tips below). Train employees to provide top-notch customer service. Role playing scenarios can really help, too.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

Apicbase

MARCH 17, 2023

We’ve asked experts and winning restaurant operators how they achieve longterm success in a changing landscape. Recommended read: 85+ Restaurant Industry Statistics That Every F&B Operator & Manager Needs to Know in 2023 Here we go! But to operate like a well-oiled machine, you must know how to achieve operational excellence.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Sling

OCTOBER 9, 2020

Performance management is a regular, ongoing practice of communication and discussion between a business owner or manager and the employees who are part of their team. The purpose of this communication is to support, streamline, and facilitate the organizational strategy of the business. Let’s look at those phases in detail.

Management 78

Management Management Communication Coaching 78

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Mobile Ordering 198

Mobile Ordering Webinar Loyalty Program Online Ordering 198

Mad Mobile

FEBRUARY 26, 2024

Operators who calculate their cost of sales add 2–10% to their bottom line. Take a moment to pinpoint problem areas and then coach staff accordingly. Compare bar inventory to sales metrics to identify (and coach!) Uniform expectations and communication prevent surprises that send shipments crashing into the weeds.

Inventory 40

Inventory Bar Management Management 40

Embrace the Suck

JUNE 8, 2019

First off, if you are a restaurant owner, operator, or chef, you most likely want one thing: more time. You can be the owner and not the operator. Very few can be the owner and the operator. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Modern Restaurant Management

DECEMBER 17, 2020

According to Nielsen CGA's COVID-19 On Premise Impact Report, On Premise velocity in outlets that are currently operational has increased +146 percent in the week of December 5 v March 28 when the On Premise shutdown initially commenced, velocity in the latest week is down -48 percent compared to December 7 2019. This Week in On Premise.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

The Restaurant Coach University

JANUARY 29, 2017

All the training, all the hard work, all the time fine-tuning your team and brand are paying off. You’re communicating, working together for a shared vision and mission. Unfortunately, most restaurants are operating on the other side of this equation. A recipe for success. How should they help you run your business?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Yet stadium venues today — and really any other seasonal operation — are struggling to make their own talent execute with that same effectiveness. So how do you stack your bench and coach your own team to maximum efficiency? b3lineicon|b3icon-presentation|?

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 329

Coaching Training Social Media Hiring 329

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Not always.

Coaching 352

Coaching Back of House Front of House Training 352

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

JULY 29, 2021

We chatted with two of Kaldi's team members—Keith Kildron and Jillian Methvin—to get a picture of how the team uses 7shifts in their day-to-day operations, as well as how 7shifts has evolved as the business grew. Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. The Key to Communication.

Communication 370

Communication Employee Relations Coaching 2014 370

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchise 204

Franchise Franchising 2020 2021 204

Modern Restaurant Management

DECEMBER 12, 2019

. "The five existing cafes we have in Colorado have quickly become fan favorites, and the active communities here have continued to gravitate towards our better-for-you menu items. Erik Mallon will serve as Senior Director of Franchise Development, and Jim Hicks assumes the role of Director of Operational Services and Training.

Franchise 110

Franchise Franchising Loyalty Program Book 110

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there. Provide equal opportunities.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

JANUARY 23, 2023

Enlivening the culture starts with an effective plan, an inclusive idea able to be authentically communicated and practical in its expectation. We focus on team development and define it as our team cycle which includes things like recruitment and hiring, onboarding and training, as well as evaluation of compensation and benefits.

Coaching 198

Coaching Employee Relations Hospitality Social Media 198

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. You're classically trained. And once they're on board, engaging in constant communication with them and finding out what they need. "It And how we're doing that is through training.

Front of House 370

Front of House Back of House Take-out Book 370