Modern Restaurant Management

SEPTEMBER 13, 2023

Regardless of how long employees intend to stay in a role — whether a seasonal job or a more permanent passion—restaurant operators have a common goal to keep staff happy, productive, and loyal. Higher Pay Helps but Empathy can Pay Dividends So, what can restaurant operators do to minimize employee churn?

Management 186

Management Management Coaching Front of House 186

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

Coaching 106

Coaching Franchise Franchising Leadership 106

Embrace the Suck

JANUARY 20, 2021

Many operators are struggling to find any staff! The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. I have a rule that all my coaching clients must follow: 100% Thank U’s. Don’t take this the wrong way: You’re hiring people for the wrong reasons.

Recruiting 377

Recruiting Coaching Hiring Take-out 377

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. Hiring restaurant employees and retaining them is no longer just an issue for the HR team. Addressing the hiring crunch. Why hiring restaurant employees is now a CFO concern.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Culinary Cues

MAY 8, 2023

It is very rare that any owner/operator demands a chef work that much, we just feel responsible and hate to ask our staff to work as hard as they do and not find the chef present to help, encourage, critique, and celebrate. To a degree, we work those hours because it is our job to do so.

Kitchen Safety 428

Kitchen Safety Food Safety Coaching Training 428

Modern Restaurant Management

NOVEMBER 8, 2022

Amidst this good news, you should be aware of three hidden pitfalls that could affect your ability to operate safely and with a full complement of staff. There are several reasons why new employees may be incurring more injuries: Poor hiring choices. The hiring process may be rushed, and the wrong person could be chosen for the job.

Management 197

Management Management Food Safety Hiring 197

7 Shifts

AUGUST 26, 2021

Since 2014, Eric has interviewed more than 800 successful restaurateurs and industry experts to share stories, values, knowledge and mentorship to empower restaurant operators around the world. The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. podcast website. iHeart Radio. Secret Sauce.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Culinary Cues

MARCH 22, 2023

No longer involved in the company she sold, Chef Silverton, is owner and operator of Mozza Restaurant where exceptional Northern Italian dishes are highlighted on the menu. They hire and train the most dedicated professionals to execute the plan, and they are always focused on the details. Lots of questions without answers.

Coaching 368

Coaching Fine Dining Café Training 368

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. We invited 4 restaurant operators to discuss how they put their team first. We invited 4 restaurant operators to discuss how they put their team first.

Hiring 195

Hiring Front of House Back of House Document 195

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Not always.

Coaching 352

Coaching Back of House Front of House Training 352

Culinary Cues

MARCH 25, 2021

Copycat operations can certainly thrive, but greatness comes from uniqueness and excellence in executing that uniqueness. [] COMMITMENT: Greatness tends to surround those who dedicate themselves and much of their lives to the pursuit of excellence.

Communication 436

Communication Coaching Fine Dining Influencer 436

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. You can also enable Shift Feedback to send automated post-shift surveys to your employees, helping you identify operational issues before they become problems.

Coaching 195

Coaching Training Book Customer Service 195

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). Mistake #6: They have an outdated hiring system (or worse) they panic hire. They have no system for hiring! We tend to hire for skill and forget the personality. Always hire for personality and then train the skills.

Coaching 329

Coaching Training Social Media Hiring 329

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. Some people from the café; applied, and we hired one of them.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. This is how a team operates. [] INADEQUATE FOCUS ON COST. “My

Leadership 398

Leadership Point of Sale Training Coaching 398

Rocket Fuel

MAY 12, 2022

This article is the first in a series of five to promote Delaget’s 2021 QSR Operational Index – an annual report that shares stats and figures from over 6,000 QSR locations for sales, costs, employees, loss, and customer experience. . QSR operators are familiar with what we like to call the “secret sauce” which is VOC + SoS.

Coaching 52

Coaching Training Hiring Customer Service 52

Modern Restaurant Management

APRIL 19, 2022

You may be concerned about finding staff to work the specific hours you want to operate. But after three decades of operating solely in the breakfast and lunch space, I would love to share four things I have learned about the benefits of embracing a niche as a restaurant owner. Our restaurant closes at 3 p.m.

Specials 193

Specials Coaching Customer Experience Customer Service 193

Modern Restaurant Management

DECEMBER 2, 2022

As a manager, hiring an employee doesn’t mean your job is over. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques.

Management 186

Management Management Point of Sale Front of House 186

SpotOn

MARCH 19, 2024

We sat down with SpotOn Chief Product Officer Bryan Solar to weigh in on the significance of the award and, more importantly, how restaurant operators can approach innovation with a practical mindset to help improve profit margins. Restaurant operators should expect more from their technology partners. They should expect innovation.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Culinary Cues

SEPTEMBER 1, 2023

So, what if we defined these for a restaurant operation (their meaning will vary to some degree depending on the concept of the restaurant) and built them into the same ring model used on my Apple Watch? The right balance is critical and worth hiring sound technicians to design early on.

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. This is what great organizations and great teams do.

Fine Dining 409

Fine Dining Coaching Dine-in Café 409

Embrace the Suck

MARCH 27, 2020

To be completely open, there are very few owners who can operate their restaurant. When I opened my first restaurant I was more of an operator. The owner side eluded me until I got a business coach who schooled me on how to build a brand and a business. He crafted and sculpted me into an owner-operator.

Leadership 337

Leadership Cash Management Coaching Take-out 337

Embrace the Suck

JANUARY 24, 2022

To be completely open, there are very few owners who can operate their restaurant. When I opened my first restaurant I was more of an operator. The owner side eluded me until I got a business coach who schooled me on how to build a brand and a business. He crafted and sculpted me into an owner-operator.

Cash Management 255

Cash Management Leadership Coaching Take-out 255

Rocket Fuel

APRIL 5, 2022

If you’ve been operating restaurants throughout 2020 and beyond, you know this to be true. But what are the top operators doing to ensure success? The BEST recipe for QSR success includes: Hiring the right people. Hiring the right people. QSR and restaurant success requires hard work, determination, and sacrifice.

Coaching 52

Coaching Cash Management Hiring Training 52

Bar and Restaurant Coach

MARCH 2, 2020

The HR department has many jobs: hiring the right people, making sure that employees are treated in accordance with the company’s ethics, code of conduct, and culture statements. Most bar and restaurant operations don’t have Human Resource departments—and some would say that’s a good thing. The Actual Cost of Hiring a New Employee.

Coaching 97

Coaching Employee Relations Hiring Document 97

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Your training sets the standard for your restaurant It goes without saying that you care about your employees—but if you’re running a large operation, employees can feel disconnected and disposable.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Embrace the Suck

JUNE 8, 2019

First off, if you are a restaurant owner, operator, or chef, you most likely want one thing: more time. You can be the owner and not the operator. Very few can be the owner and the operator. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals.

Leadership 216

Leadership Hiring Restaurant Law Bar 216

Embrace the Suck

JUNE 18, 2021

Despite the hurdles, many restaurant owners and operators believe that as long as they’re making money, they’re doing “good enough.” They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired.

Leadership 346

Leadership Small Business Coaching Training 346

Modern Restaurant Management

AUGUST 23, 2021

You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. You’ll need managers to advocate for employees’ great ideas, and coach them through the process, rather than passing the idea onward with a perfunctory “thanks.” But where are your innovators?

Innovation 193

Innovation Fine Dining Website Management Coaching 193

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 186

2001 Coaching Hiring Take-out 186

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Modern Restaurant Management

OCTOBER 23, 2020

Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Coach your new hire on some relevant examples of this. Start with The Basics of Communication. Even seasoned restaurant professionals can use a refresher!

Communication 174

Communication Training Dietary Restrictions Customer Service 174

The Restaurant Coach University

SEPTEMBER 10, 2017

Because what I want to do is offer you some advice on how to select the best business coaching for your restaurant. What do you want to look for in a business coaches? I see so many business coaches in the market today have never actually owned their own restaurants. In fact, 95% of business coaches focus on systems.

Coaching 79

Coaching Take-out Marketing Hiring 79

The Restaurant Coach University

JANUARY 29, 2017

Unfortunately, most restaurants are operating on the other side of this equation. Solution You must make it your mission as the owner or operator to discuss — daily — what your core values and mission are as a brand. When the call for restaurant coaching comes in, people are asked what the issues might be.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

EATER

JUNE 9, 2023

As the 1600s turned into the 1700s, the British wealthy, determined not to be left behind, built hothouses of their own, and even hired Dutch gardeners in an attempt to grow the king of fruit on English soil.

Compost 95

Compost Back of House Coaching Hiring 95

Crunchtime

FEBRUARY 21, 2022

From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them. From validating comprehension, to coaching, to evaluating performance, these skills are highly transferable to positions even beyond trainer.

Leadership 78

Leadership Employee Relations Training Coaching 78

Bar and Restaurant Coach

FEBRUARY 21, 2020

If you’re not faced with serious labor challenges in your bar or restaurant operation right now, let me assure you—they’re on the horizon! The operators who are kicking ass are able to deliver perfectly crafted guest experiences because that’s where they focus their attention. They are remarkable by design.

Coaching 79

Coaching Social Media Food Truck Employee Relations 79