Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

2024 110

2024 Sustainability Consumer Goods Food Supply 110

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

MAY 3, 2024

Consumers are becoming more adventurous with their tastes, and are seeking new innovations on traditional beverages. How are coffeehouses innovating their menus? These establishments are blending the artistry of mixology with the craft of coffee to create unique drinks that cater to customers seeking diverse drinking experiences.

Beverage 88

Beverage 2024 Innovation Magazine 88

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

JUNE 19, 2023

Through my 20-plus years of experience working in the foodservice and franchising industry, I’ve observed that for QSR brands to position themselves for growth in these types of spaces, it’s critical to emphasize brand recognition and consistency as you continue to grow your footprint.

Mobile Ordering 188

Mobile Ordering Sports Travel Customer Experience 188

Hot Schedules

OCTOBER 6, 2019

Catering to Health-Conscious Customers. I n a competitive landscape, it’s essential that menus cater to health-conscious customers. How can you use this healthy-eating trend to your advantage, and attract the ever-growing number of more health-conscious customers? Menu Options. Menu Publishing. Request a Demo.

Catering 60

Catering Allergens White Paper Customer Experience 60

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. Benefits for Foodservice Providers For foodservice providers, the benefits are manifold.

Dietary Restrictions 78

Dietary Restrictions Online Ordering Customer Experience Catering 78

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Upgrade your outdoor dining experience Summer is synonymous with outdoor dining. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

The Rail

MAY 15, 2024

I've witnessed how these establishments cater to our efficiency needs throughout the years without sacrificing our taste buds. They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. It’s perfect for a quick bite, personal dining experience, or when guests are on the go.

Fast Casual 52

Fast Casual Customer Service Customer Experience Fine Dining 52

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Aaron Allen & Associates

AUGUST 15, 2023

We are seeing that the HORECA Middle East industry (Hotels, Restaurants, and Catering) continues to grow but in different ways, and operators are having a hard time identifying where the opportunities are. Diriyah is an educational and cultural experience, including also residential, lifestyle, and shopping options in the KSA.

Hotels 52

Hotels Catering Tourism 2023 52

Modern Restaurant Management

SEPTEMBER 17, 2022

Beyond Basic Balancers : The team found many cocktails that were made using an innovative variety of methods or modifiers to balance the drink or add layers of flavor. In addition, bartenders are mixing sparkling wine of all styles and prices into their cocktails to add effervescence, crispness or sweetness to the experience.

Guest Recovery 189

Guest Recovery Consumer Goods Hotels Beverage 189

ChefMod

OCTOBER 20, 2021

While the catering industry is on the mend, it’s essential that you ready and steady your business for the coming year. Here are some bulletproof ways to streamline operations in a catering business to cope with changing market dynamics. They harnessed the power of technology to innovate new solutions to avoid shutting down.

Catering 52

Catering 2022 Pricing Food Supply 52

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 123

2024 Dietary Restrictions Customer Experience Customer Service 123

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. Experiential Dining The dining experience is becoming as important as the food itself.

2024 52

2024 Technology Menu Mobile Ordering 52

7 Shifts

JUNE 27, 2022

The ghost kitchen industry over indexed on all the amazing supply chain and tech innovations , but forgot why people order food, which is, you know, what, either a cultural connection like us having learned about it through a video on Instagram and or understanding the chef's story and how hard they've worked to get where they are.”.

Front of House 195

Front of House Food Supply Consumer Goods Customer Experience 195

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? Why the immense rise?

Fast Casual 189

Fast Casual Customer Service Sustainability Customer Experience 189

Modern Restaurant Management

DECEMBER 15, 2023

Those who provide a superlative experience to their diners. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers. Staff must be able to accommodate these unexpected additions quickly and efficiently without holding up other customers.

Equipment 117

Equipment Customer Experience Fast Casual 2023 117

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

The Restaurant Times

OCTOBER 23, 2023

Meet Coffeefy , the brainchild of Ramon Aguilar, an industrial system engineer with a taste for innovation and a love for coffee. Coffeefy is an idea that would reshape how people experience work and coffee. The Evolution of the Coffeefy Brand: But Coffeefy didn’t stop at its inception; it evolved to cater to a diverse crowd.

Customer Experience 97

Customer Experience Mobile Ordering Innovation Technology 97

7 Shifts

JUNE 20, 2022

It is typically used by restaurants, caterers, and food trucks. Without a physical restaurant that diners can experience, it can be hard to show it. When you don't have a brand that people already know about, finding customers isn't easy. The words “dark,” “ghost,” or “cloud,” may suggest hiding these concepts from customers.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

MARCH 11, 2022

Inflation is making restaurant owners, chefs and managers get even more creative to keep costs reasonable while still providing guests with stellar experiences. “We raised our prix-fixe lunch price by $1 and have increased catering prices minimally. . Showing empathy for their customer base has also proven beneficial.

Pricing 201

Pricing Customer Service Magazine Delivery 201

OneDine

JANUARY 29, 2024

In today’s rapidly evolving dining landscape, the integration of cutting-edge technology has become a pivotal factor in enhancing the guest experience. This integration aims to provide predictive ordering suggestions, tailored menu recommendations, and an even more personalized dining experience for guests.

Mobile Ordering 52

Mobile Ordering Ordering Customer Service Innovation 52

Modern Restaurant Management

DECEMBER 15, 2020

For businesses, this allows them to create automated, human-like interactions between customers and technology. With COVID-19 slowing foot traffic, and the possibility for more in-person dining restrictions on the horizon, restaurant operators are increasingly investing in AI-enabled technology to redefine the restaurant experience.

Guest Recovery 175

Guest Recovery Mobile Ordering 2025 Customer Experience 175

The Restaurant Group

DECEMBER 29, 2023

The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. From culinary innovations to dining experience trends that brought in traffic, let’s recap 2023 food trends via this annual trends analysis of the year in the restaurant space. Eat’s a New Day!

2023 78

2023 Fast Casual 2024 Food 78

Modern Restaurant Management

JULY 28, 2021

Restaurants have traditionally addressed wage increases in two ways: by passing the cost on to the customer with increased menu prices; or by reducing cost and cutting operational hours and workforce. In the past, both options have resulted in dissatisfaction for employees and customers. Revisiting the operating model.

Mobile Ordering 197

Mobile Ordering Online Ordering Retail Customer Experience 197

7 Shifts

JANUARY 23, 2020

Create an experience. Ace, Trails End Catering. What will your atmosphere and experience be? Answering these questions will help you build out your business plan with everything you’ll need to deliver your unique concept and experience to local diners. Frenchy, Westwood Catering. . - Manager, Mercato Italiano.

2020 335

2020 Hiring Cash Management Education 335

OneDine

JANUARY 9, 2024

With the onset of 2024, there’s no better time for restaurateurs to embrace innovative technological advancements to streamline operations, enhance customer experiences, and stay ahead in a competitive market. In 2024, we can expect a surge in the use of QR codes for menu browsing, ordering, and payment processing.

2024 52

2024 Technology Customer Experience Sustainability 52

Culinary Digital

JANUARY 2, 2024

In the ever-evolving food industry landscape, one concept stands out as a catalyst for operational efficiency, cost-effectiveness, and improved customer satisfaction: streamlined menu options. Part 4: Accelerated Service: Quicker preparation times translate into swifter table turnovers and shorter wait times for catering orders.

Menu 59

Menu Seasonal Menu Customer Experience Customer Service 59

Modern Restaurant Management

JANUARY 19, 2021

Here’s our predication for 2021–by the end of the year, every restaurant, big or small, will have a virtual banner under which they sell food catering to a different cuisine or market. It’s not that customers don’t like the pizza; they just don’t like getting duped. The model is not without its perils.

Front of House 212

Front of House Online Ordering Food Order Customer Experience 212

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

APRIL 28, 2022

Launching virtual brands helps established restaurants engage new customer segments in several ways—from breaking into new dayparts to testing new products and geographical markets to driving incremental sales—and there is plenty of room in the space for newcomers, too. Micro-Niche Concepts that Cater to the Specific.

Dietary Restrictions 196

Dietary Restrictions Influencer Back of House BOH 196

MBB Hospitality

JANUARY 30, 2024

The thrill of uncovering an exceptional deal through restaurant discounts and offers not only enhances the dining experience but also keeps patrons coming back for more. In this realm of culinary bargains, mbbmanagement.com stands out as a pioneer in devising unique promotional strategies that cater to the appetites of diverse diners.

Loyalty Program 52

Loyalty Program Social Media Customer Experience Events 52

Modern Restaurant Management

NOVEMBER 13, 2023

Meanwhile, restaurant owners and operators grapple with an influx of customer confusion, loss of trust in their business and missed sales. By instituting these fees, point-of-sale companies are undermining restaurant profits every time a customer places an online order. 99-cent fee is enough to deter many customers. The reality?

Point of Sale 123

Point of Sale POS Back of House Customer Service 123