7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. You can also use tablets to relay orders and special requests to the kitchen quickly.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

ChowNow

JANUARY 23, 2025

Using a guests namewhether in greetings, reservations, or loyalty program interactionscreates a sense of familiarity and respect. Here are the most effective ways to accomplish this: Stay active on social media: Share updates about your menu, highlight special events, or give followers a behind-the-scenes look at your restaurants operations.

2025 195

2025 Loyalty Program Operations Email Marketing 195

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Lavu

MAY 30, 2025

There are numerous ways to improve your table turnover rate, such as implementing efficient reservation systems, optimizing menu design, and training staff to handle table management effectively. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. Giovanna: What makes date night extra special is we both know the extra effort that were putting in to think of what we want to eat, prep it, cook it, clean up after ourselves. These days, its more about a special occasion. How do you celebrate special occasions?

Back of House 170

Back of House Take-out Specials Reservations 170

EATER

NOVEMBER 3, 2020

But restaurants are perfectly capable of using menus, setting, and price points to demonstrate how special they are without firm dress codes. If a jacket is required, the restaurant can decide to whom a reserve jacket will be bestowed, or whose jeans allow for bending of the rules. And the rules often get bent away from Black people.

Website Management 353

Website Management Sports Customer Experience Reservations 353

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones. So how do you set up your code?

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. Promote Special Deals Emails effectively announce limited-time promotions and discounts.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. It continues: “And with many fast-casual restaurants upping their convenience games with drive-thrus and other innovations , the distinction between the two segments has become increasingly muddied.”

Food Truck 251

Food Truck Fast Casual Food 2024 251

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Erin DeJesus, lead editor.

Outdoor 301

Outdoor Reservations Front of House Dine-in 301

ChowNow

APRIL 25, 2025

You can also train staff to mention sign-ups casually during checkout. Start simple: place small signs or table tents near the register or on each table with a QR code that links to your sign-up form. Keep the language clean and inviting, for example, Join our email list for monthly deals and exclusive perks.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

EATER

APRIL 13, 2023

Shutterstock I need the reservation app to embrace the exclamation point! Most restaurants I go to use the service , even those at which you don’t typically need a reservation. The day before a reservation, I inevitably get a text asking me to “reply ‘1’ to confirm your booking or ‘9’ to cancel.” I thought we were cool, Resy!

Reservations 305

Reservations 2016 Communication Influencer 305

The Restaurant Group

DECEMBER 28, 2024

Understanding the Impact of Social Media on Restaurants Benefits of Social Media Marketing for Restaurants Increased Reservations and Orders Platforms like Instagram and Facebook help highlight your menu. Enhanced Visibility for Special Offers Social media allows you to spread the word about promotions.

Social Media 78

Social Media Customer Experience Seasonal Menu Online Ordering 78

Restaurant Clicks

NOVEMBER 11, 2021

It’s a special present from the restaurant to see good happy hour deals available as long as I visit during their specified times. Whether you’re a Nashville local or a tourist in tow for a day or two, there’s a happy hour drink special waiting for you. Specializing in craft beer and excellent pub food, M.L. Make a Reservation.

Specials 117

Specials Online Ordering Bar Food Order 117

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. Gibbs, chief executive officer of Yum!

Fast Casual 282

Fast Casual Customer Service Online Ordering Employee Relations 282

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success. 10 Differences Between Casual and Fine Dining 1.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

Modern Restaurant Management

FEBRUARY 18, 2020

A lot of places are also offering dine-in only specials or dishes that can only be ordered in-house. In the short term, it’s QSR that will experience labor improvement, then fast-casual. The restaurants of the future will disrupt the industry with: specialization, availability, exclusivity and speed and, media engagement.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. But it’s not just the wealthiest ZIP codes where this is showing up. “We

Fast Casual 320

Fast Casual Fine Dining 2008 Pricing 320

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

The Restaurant Group

MAY 17, 2025

These incentives could be discounts, special offers, or unique experiences, making it a win-win for everyone involved. Tailoring incentives to guest interests enhances customer satisfaction and encourages stronger engagement, turning casual visitors into passionate advocates for your restaurant.

Loyalty Program 78

Loyalty Program Social Media Customer Experience Email Marketing 78

Modern Restaurant Management

MAY 1, 2020

Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. Specials and incentives for booking events, 36.8 Restaurant Industry Consumer Perspectives.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

EATER

FEBRUARY 26, 2024

Since its founding in the 1970s, the Melting Pot has been a special occasion staple, the kind of place where romantic little nooks for couples to canoodle provide the perfect spot to make googly eyes at a brand-new flame, or where the semiprivate booths perfectly nestle a family celebrating their kid’s high school graduation.

Dine-in 317

Dine-in Customer Experience Specials Cash Management 317

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Knowing they have a lunch special on Wednesdays is invaluable knowledge to have, and can inform your own decision making. Post special offers to attract both first-time and price-conscious customers.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JANUARY 31, 2025

More than a third (36 percent) are specifically seeking "special occasion" venues, signaling a desire to make this year's celebration more memorable than ever.1 1 Last Minute Planners, We Got You : Last year, 28 percent of Valentine’s Day reservations were made within 48 hours of dining.3 percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2024 2025 221

EATER

AUGUST 21, 2023

The tribe’s harvesters use generations-old methods to hand dig for clams and oysters The Suquamish Tribe resides on the Port Madison Indian Reservation just northwest of Seattle. The proximity to water has made seafood a key part of the tribe’s culture.

Reservations 246

Reservations Casual Sourcing Specials 246

7 Shifts

DECEMBER 17, 2020

Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. Teranga’s more casual format — and that it took three years to open in the U.S. restaurant: Teranga, a counter-service spot which debuted in NYC in 2019.

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

Restaurant Clicks

DECEMBER 1, 2021

They offer two types of dining experiences: the casual vibe of the Bistro on the first floor or upscale, fine dining on the second. While they don’t offer private rooms in the restaurant, reservations are available, and the hotel itself can also host large events. The restaurant serves breakfast, lunch, and dinner.

Dine-in 106

Dine-in Specials Back of House Book 106

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. During slow times, you may opt to cut shifts and run specials to bring more customers in your door. Total New Customers , from your reservation tracking system. What Percentage Should Labor Cost Be In A Restaurant? Pizza: 31.3%. Food Cost Percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. If one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience. Google Local, TripAdvisor, and delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Future Food

NOVEMBER 27, 2024

This trend is not just in fine dining, but though positioning levels – bars/pubs, clubs, smart casual, fast casual, cafés, QSR and right down to impulse. URBNSURF’s opening in Sydney this year merges surfing with dining at RAFI and casual options at Sandy’s, making it a hotspot for both surfers and food enthusiasts.

Hospitality 78

Hospitality 2025 Food Back of House 78

Restaurant Clicks

JUNE 27, 2021

Make a Reservation. A casual seafood restaurant serving up spectacular food, Quarterdeck has so many fingerlicking good options. Quarterdeck strongly encourages reservations, and we do, also! Call to Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Quarterdeck.

Fast Casual 126

Fast Casual Reservations Casual Outdoor 126

EATER

DECEMBER 21, 2020

Back in the summer, reservations platform Resy and its parent credit card company, American Express, helped fund an effort to give modular outdoor dining structures to hard-hit restaurants, focusing first on New York’s Chinatown. Read the archives and subscribe now.

Outdoor 243

Outdoor Dine-in Fast Casual Food Supply 243

Restaurant Clicks

OCTOBER 9, 2021

The setting is festive, but you can also enjoy a casual date as well. Make a Reservation. Feby’s was a great place to stop by and enjoy fine dining with a casual feel. Make a Reservation. This restaurant combined a Sushi Bar and an Asian Grill and made a special assortment of tasty dishes. Make a Reservation.

Back of House 147

Back of House Front of House Fast Casual Online Ordering 147

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) you'll use, and what makes your new business special. Here is where you'll want to give investors an overview of your business. Check out these successful restaurant ideas. Mission Statement. Sales forecast.

Point of Sale 397

Point of Sale Back of House Document Download 397