ChowNow

FEBRUARY 12, 2025

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be. Why do you do what you do?

2025 195

2025 Marketing Email Marketing Operations 195

Lavu

MAY 30, 2025

By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. Calculating the table turnover rate involves dividing the total number of guests served by the number of tables available during a specific period.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. The strongest restaurant brands serve more than meals; they serve experiences that leave a lasting impression. Reservation and waitlist data optimize staffing, table turnover, and guest flow for a seamless experience.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. Please discourage or suggest limits this right now.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. introduced "Perkins Griddle Go," a fast-casual concept for quick on-the-go meals, in 2024, with the first store opening in late October.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

MARCH 31, 2021

The pandemic has required many facilities in the service industry to pare down the number of guests they can serve in public spaces simultaneously — but that doesn’t mean they must forfeit on establishing personal connections. The Human Touch.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Six in 10 fullservice operators say their menu contains fewer offerings now than it did before the pandemic.

2022 518

2022 2030 Food Supply Recruiting 518

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

EATER

NOVEMBER 3, 2020

As Vice’s Jelisa Castrodale wrote in early July, dress codes “are perhaps the last ‘acceptable’ way for restaurants and bars to scrutinize and discriminate against Black patrons, and those ‘at the discretion of management’ disclaimers just serve to underline their purpose.” And the rules often get bent away from Black people.

Website Management 353

Website Management Sports Customer Experience Reservations 353

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book.

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. WOWed by the Growth.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. Table Turnover Rate = Number of Customers Served / Number of Tables Just determine the number of customers served and the number of tables you have.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Restaurant Clicks

NOVEMBER 25, 2021

If fine dining is not your cup of tea, no worries – Chicago has plenty of casual options. The Dining Room is the swanky steak place of your dreams, while The Patio is the more casual side of Maple & Ash, but do not mistake that for lack of flavor – they have an extensive cocktail and sushi menu. Make a Reservation.

Serving 133

Serving Reservations Fine Dining Seasonal Menu 133

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

The Eat Restaurant

FEBRUARY 3, 2025

Serving around 220 covers at capacity, the restaurant serves traditional Indian classics as well as more progressive menu items in a casual, vintage interior. Learn how to make the most out of your management system" src="[link]

Reservations 109

Reservations Casual Take-out Serving 109

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years.

Fast Casual 319

Fast Casual Fine Dining 2008 Pricing 319

Modern Restaurant Management

NOVEMBER 19, 2019

These talented chefs go above and beyond each day, creating and serving amazing meals to millions of sports fans, students, employees, hospital patients and travelers,” said John Zillmer, Aramark’s Chief Executive Officer. Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. For table turnover rate, you need the following information: Number of parties served in a given period. Table Turnover Rate = Parties Served ÷ Number of Tables. Total New Customers , from your reservation tracking system. Pizza: 31.3%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

7 Shifts

AUGUST 12, 2020

Your marketing plan is your year-long guide to seek opportunities in public holidays and cultural events; it’s your marketing budget that will help reduce risk and minimize overspending; it’s your insights into customer behavior and trends; it’s your pièce de résistance to serve up a great experience and achieve your financial targets.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

DECEMBER 27, 2023

Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs. Quick service, fast casual and bars and taverns have exceeded where they were in February 2020. Dealing Better with Labor Pains The industry needs more people.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

MAY 1, 2020

Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. Restaurant Industry Consumer Perspectives. In the U.K. Foot Traffic Dashboard.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This The Mexican quick serve segment is definitely the place to be,” said Dejbakhsh. The company has 12 new U.S.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

The Restaurant Group

MAY 31, 2025

These emails include promotions, menu updates, special events, feedback requests, and loyalty program details, serving as a direct communication line to keep your restaurant prominent in customers’ minds. Creating excitement around these special occasions significantly boosts reservations and dining frequency.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Modern Restaurant Management

JANUARY 31, 2025

1 Last Minute Planners, We Got You : Last year, 28 percent of Valentine’s Day reservations were made within 48 hours of dining.3 Fast-casual visits overall were down 3.8 Foodservice in Canada is diversified, catering to a wide range of consumer preferences, including casual dining, fine dining, and fast food.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. My prediction is you’ll see a split here between a mobile-ordering track versus an old-school approach with cash only bar / restaurants popping up with cult followings, that can abandon reservations all together.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

EATER

MAY 31, 2023

Even so, the wilderness culture imparts a casual vibe on the restaurant scene. Between the picturesque inns serving multicourse feasts, craft beer bars with decks ideal for sunset drinks, and loads of seafood around every turn, it’s hard not to rave. It’s not uncommon to see people sit down to a nice dinner in camping gear.

Front of House 246

Front of House Back of House Hotels Seasonal Menu 246

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. Teranga’s more casual format — and that it took three years to open in the U.S. restaurant: Teranga, a counter-service spot which debuted in NYC in 2019.

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register. For full-service restaurants, many POS or reservation systems can also help collect data for you.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

EATER

OCTOBER 1, 2024

The couple eventually married and she convinced him to move back to Arkansas, where, in 2010, they opened a food truck serving crepes and galettes, among other French casual fare. It’s worth booking reservations ahead of a visit. Seats go quickly, so make a reservation early. Bentoville In the kitchen at Bentoville.

2011 261

2011 Food Truck Hotels Seasonal Menu 261

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Grimstad serves on the board of directors of Beauty Tap Inc. Brands, Inc.

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

The Restaurant Group

DECEMBER 28, 2024

Today, its not just about serving food; its about crafting a digital experience that captures hearts and appetites. Understanding the Impact of Social Media on Restaurants Benefits of Social Media Marketing for Restaurants Increased Reservations and Orders Platforms like Instagram and Facebook help highlight your menu.

Social Media 78

Social Media Customer Experience Seasonal Menu Online Ordering 78

Restaurant Clicks

JUNE 27, 2021

BlackSalt is an upscale tavern serving up some of the highest quality seafood you will be able to find in the Washington, D.C., If available, do yourself a favor and order their Scallops served over a bed of gnocchi to start. Make a Reservation. Quarterdeck strongly encourages reservations, and we do, also! Quarterdeck.

Fast Casual 145

Fast Casual Reservations Casual Outdoor 145

EATER

SEPTEMBER 11, 2024

On the one hand, you get the possibility of technique and flavor you cannot, or don’t want to, create yourself, plated and served with attention. Like, we have a $25 roasted pork dish on the menu, but we serve 4 ounces, not your standard 12-ounce pork chop. But once they eat it, they forget completely about the price. “We

Pricing 363

Pricing Back of House Food Order Food Supply 363

7 Shifts

OCTOBER 31, 2022

This section gives a high-level overview of the business you're looking to start: tell investors what your restaurant is all about, who your team is, and how you're going to serve the market. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.)

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.

2021 195

2021 Fast Casual Back of House Front of House 195