Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks.

Food Safety 208

Food Safety Allergens Food Audits 208

Culinary Cues

FEBRUARY 25, 2021

This is also a great comparative process to use when seeking a new career opportunity – a chance to note if taking a different position aligns with your beliefs or if it causes you to compromise. Respect for the place where you work, those who own and operate the business and the physical property for which you are responsible is paramount.

2021 401

2021 Point of Sale Reference Take-out 401

Culinary Cues

MAY 8, 2023

If a chef can manage a week or two here or there it will be at that rare time when business is off and even then, chefs are checking their email a few times a day to see what crisis is occurring while they try to relax. Even though he or she may not actually cook each dish, it is the chef’s reputation that is presented to each guest.

Kitchen Safety 433

Kitchen Safety Food Safety Coaching Training 433

Embrace the Suck

MAY 24, 2023

Step 4: Position Yourself as the Employer of Choice If your restaurant or bar isn't attracting top talent, perhaps they don't perceive you as a worthy employer. To transform this perception and entice high-quality talent, it's essential to position yourself as the employer of choice. Perception is key.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Culinary Cues

MAY 4, 2022

Now you are ready to take the leap into reality, to test what you think you know in a fast-paced, physically, emotionally, and mentally demanding business. You need to approach every position, and every day with this realization and then work on building that portfolio of skills and knowledge. Here you go!

2022 377

2022 Coaching Education Kitchen Safety 377

Culinary Cues

MAY 13, 2023

I can only advise from my own experience which may not be appropriate for everyone, but here goes: Start by building an understanding of what a chef does, what the position calls for, and the type of chef you hope to become. The ability to execute events of more than 500 persons helps to build competence, speed, efficiency, and confidence.

Hotels 431

Hotels Point of Sale Cash Management Training 431

Modern Restaurant Management

SEPTEMBER 27, 2023

As a firm that specializes in working with clients in the restaurant industry, we regularly assist restaurant owners with many of these issues, particularly in areas like tax compliance, payroll, bookkeeping, and providing sound financial advice to help manage cash flow and business growth strategies.

Cash Management 207

Cash Management Restaurant Law Food Safety Point of Sale 207

Culinary Cues

APRIL 1, 2024

How clear is our memory and how often do we tend to embellish on the positive and diminish the negative? It is also those times that built our character, our confidence, and our reputation as a chef who is well seasoned. Is there any real value to nostalgia? Chefs are often nostalgic. Organized chaos would be the right phrase to use.

Back of House 323

Back of House Kitchen Safety Hotels Front of House 323

Modern Restaurant Management

JANUARY 25, 2023

At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion. Positioning is the story of how the business is solving the customer’s problem differently than others.

Point of Sale 207

Point of Sale Coaching Social Media Leadership 207

Culinary Cues

FEBRUARY 8, 2020

In all of my years in the food business, I have never seen a time like now when these issues of team building and retention were more challenged. A culture of retention exists in a business where EVERYONE is treated with respect. Kitchens have a long reputation for harboring a culture where criticism is the common approach.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

DECEMBER 30, 2020

That sentiment is positive news. If you’re not readily discoverable online your competitor will get your business (e.g., “best Indian restaurant near me”). For example, Google recently introduced a “ small business advisors ” program that, for a limited time, offers digital marketing advice for free.

Loyalty Program 216

Loyalty Program Email Marketing Online Ordering Employee Relations 216

Modern Restaurant Management

NOVEMBER 29, 2022

One unhappy guest can spread horrible reviews about your restaurant across social media, which can decrease customer loyalty, sales and, ultimately, your reputation. Online reviews can really make or break a business. Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid.

Ordering 225

Ordering Employee Relations Online Ordering Customer Service 225

Modern Restaurant Management

FEBRUARY 29, 2024

In fact, when restaurants adopt tech solutions, it can significantly improve every aspect of their business operations. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Manage labor shortages. Improve the customer experience.

Food Safety 195

Food Safety Kitchen Safety Audits Food Supply 195

Culinary Cues

AUGUST 9, 2021

Internally, the guest experience owes a great deal to the housekeeping staff, the dining room servers and managers, bartenders and sommelier, dishwashers, prep cooks, bakers and pastry chefs, line cooks, expeditor, sous chef, and chef who holds the lead position in the kitchen. It is, and must be, a team effort. Does this seem farfetched?

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Modern Restaurant Management

SEPTEMBER 7, 2023

For busy restaurant operators, staying on top of an online marketing program can be challenging. Less competition : New movers haven't yet formed brand loyalties or relationships with local businesses, presenting restaurants with a unique opportunity to capture their attention before competitors do.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

7 Shifts

FEBRUARY 12, 2021

The restaurant may be good to go with a strong reputation, or in desperate need of a re-launched concept. In the restaurant business, reputation is everything. One bad meal can lead to one less recommendation and a loss of business. Both positive and negative sentiment can have pros and cons.

License 444

License Equipment Certification Information 444

Modern Restaurant Management

APRIL 25, 2022

Being a business owner you must be aware that a repeat customer is better than a new customer. Therefore, if a business can retain its customers, it can easily boost the profits by 95%. However, for today’s businesses, retaining customers is not that easier.

Loyalty Program 218

Loyalty Program Advertising Point of Sale Customer Service 218

Culinary Cues

SEPTEMBER 15, 2022

I can’t get my arms around why people go into business without the drive to be great. Excellence is not reserved for fine dining. [] KNOW HOW TO RUN A BUSINESS. Budgeting, cost controls, smart purchasing, labor management, marketing, and the legal issues that surround a business are just as essential as a great plate of food.

Fine Dining 397

Fine Dining Front of House Customer Service Customer Experience 397

Culinary Cues

OCTOBER 4, 2022

What is most distressing is that once you are accepted into the silo it is nearly impossible to change a person’s position on any topic even when indisputable facts are presented. “My Civility meant that you would never fall down on the job and put your co-worker in a difficult position. Tom Brokaw. Yet, this is where we are.

Supplies 401

Supplies Healthcare Presentation Restaurant Law 401

Modern Restaurant Management

FEBRUARY 27, 2024

Inaccurate business listings can have a substantial impact on brand loyalty, according to the first release of SOCi Inc.'s 's 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants.

Online Ordering 188

Online Ordering Consumer Goods Customer Service Customer Experience 188

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. In implementing our catering plan now, we found a way to differentiate our businesses and offerings.

Catering 110

Catering Coaching Communication Customer Service 110

Buzztime Business

DECEMBER 26, 2023

Result: Boost Drink and Dessert Sales by Up to 40% Select louder, higher tempo tunes during busy times (you’ll turn tables faster). Play it low and slow when business isn’t brisk to see up to a 40% lift in dessert and drink sales according to research. A Facebook Loyalty Study asked 14,000 adults to describe businesses they like best.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Modern Restaurant Management

NOVEMBER 14, 2023

It demonstrates a commitment to excellence, attracts and retains customers, and safeguards reputation in the age of instant online reviews. These alternatives are not only more customer-friendly but also provide businesses with the tools to streamline the feedback collection process and extract meaningful insights to drive improvements.

Bar 189

Bar Tip Distribution Customer Experience Customer Service 189

Modern Restaurant Management

MARCH 8, 2022

Not responding to negative reviews tells potential customers that you don't care about your reputation and your customers. Mitigate damage to your reputation by responding to reviews with humility and gratitude. ” Dealing with Bad Reviews is Good Business. Don’t forget to respond to positive reviews as well!

Customer Experience 225

Customer Experience Customer Service Small Business Reservations 225

Culinary Cues

FEBRUARY 13, 2022

There are a number of possible solutions, but not all of them positive. Restaurants could choose to raise prices, reduce portion sizes, or lower quality standards to make up the difference, or take a more proactive approach without alienating guests or impacting their reputation for quality. Are you working in this direction right now?

Compost 441

Compost Fine Dining Waste Café 441

Modern Restaurant Management

MARCH 30, 2022

Not only does this boost your business reputation, but it also improves customer retention. Everyone in each business unit can view and monitor their individual and company performance. It delivers a far more consistently positive experience for your customers, both external and internal, when it comes to finished work product.

Front of House 180

Front of House Social Media Email Marketing Point of Sale 180

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Ensure your business plan is real and not theoretical, in order to understand every operation cost you will come to a head with, and ensure positive cash flow.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

MAY 8, 2024

Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations. Fewer still think it's okay for businesses to fully automate store security. Automated technology can help businesses cut costs and give customers the experiences they want.

Front of House 186

Front of House Mobile Ordering Customer Service FOH 186

Lavu

NOVEMBER 1, 2023

Starting a food delivery business can really make a difference for restaurants or any food business, helping them reach more people and make more money. Is online food delivery a profitable business? On top of that, delivering meals to people’s homes is a big hit right now, especially with our busy lifestyles.

Delivery 166

Delivery Food Online Ordering Mobile Ordering 166

Indoor Media

JULY 22, 2020

With an average of 35 million monthly mobile users , Yelp is one of the most popular online review sites, with the auto industry being 6% of its reviewed business categories. Potential customers will decide whether or not to give you their business based on what others are saying about you. Set Up Your Yelp Profile and Claim Ownership.

Consumer Goods 146

Consumer Goods Customer Service Email Marketing Advertising 146

Clover - Restaurants

APRIL 9, 2024

Additionally, search online for reviews and feedback to gauge a restaurant supplier’s reputation for quality, reliability, and customer service. How long has your company been in business? Before you renegotiate or end a term with your existing supplier, identify any leverage points you have that can strengthen your position.

Food Supply 98

Food Supply Online Ordering Food Truck Food Order 98

Modern Restaurant Management

JUNE 4, 2021

Understandably, the top six search results are the most coveted rankings for any business and are commonly referred to as the Google Six Pack. Implementing SEO strategies aimed at vaulting into the Google Six Pack can help restaurants increase visibility, remain competitive and attract business. Last year alone there were 6.9

SEO 231

SEO Website Management Online Ordering Mobile Ordering 231

Lavu

SEPTEMBER 29, 2023

Others have focused on creating a positive environment, providing flexible schedules, and offering growth opportunities and employee benefits to retain existing staff. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Indoor Media

AUGUST 11, 2020

Local listings are any type of online profile that includes your business name, address, and phone. They can also include a description of your business, reviews, and even pictures that showcase your products and services. Online Reputation. That’s why building and maintaining an online reputation is crucial.

Marketing 158

Marketing Social Media Advertising Customer Service 158

7 Shifts

SEPTEMBER 1, 2022

The term 86 may be used in different positions throughout the restaurant. You always want your customers to have a positive experience at your restaurant or foodservice operation, and when they cannot get what they want, this dampens their experience. How to stop 86ing menu items in your business. How is eighty-six used?

Definition 360

Definition BOH FOH Front of House 360

Culinary Cues

SEPTEMBER 1, 2023

Let’s define them first: SIGHT: Most positive experiences have a visual component. Is your ventilation system designed to push positive kitchen odors to the dining room or outside the entrance? The human brain is tuned into how things look and will, sometimes erroneously, establish value based on that.

Fine Dining 320

Fine Dining Dine-in Front of House Design 320

Culinary Cues

JANUARY 15, 2020

So – here are some of my perspectives when it comes to the restaurant business. Whatever goal I set for myself can be achieved in the food business if I set my mind to it and make the commitment to do what it takes to get there. Not everyone is cut out to work in the restaurant business. If you want respect – show respect.

Uniforms 319

Uniforms 2000 Consumer Goods Small Business 319