EATER

APRIL 3, 2023

The last thing I wanted to do while prepping for my recent vacation to Los Angeles was log onto Resy at midnight a few nights in a row to try for a table at Pijja Palace, the Indian sports bar that earned a spot on Eater’s Best New Restaurants list last year. I feel like the sense of spontaneity is missing from my dining lately.

Reservations 363

Reservations Food Truck Social Media Travel 363

Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Restaurants and bars can use it to identify areas needing enhancement, adapt to changing trends, and refine operations. Actively seeking and acting on feedback sets restaurants and bars apart in a competitive market.

Bar 364

Bar Tip Distribution Customer Experience Customer Service 364

Modern Restaurant Management

DECEMBER 1, 2021

Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JUNE 28, 2021

Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. The restaurant had reservations and did not call any of the guests.

Customer Service 465

Customer Service Reservations Specials Training 465

ChowNow

MAY 2, 2025

Getting Your Restaurant Newsletter Set Up: Tools and Timing Before you start sending out your restaurant newsletter, you need to set yourself up for success. Early in the week is often a smart choicemany people start making plans for dining out around Monday or Tuesday. Fortunately, getting started doesnt have to be complicated.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First Pellegrini, Jr.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. Restaurant staples such as plastic straws, plastic cups, lids, or take-home bags have people asking why those things are necessary. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. Simplified Menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

Restaurant Business

JUNE 23, 2025

One example is OpenAI’s Operator, a tool that can perform web-based tasks like making a restaurant reservation or ordering food from a delivery app. Edge computing “Computing that takes place at or near the physical location of either the user or the source of the data.” They are getting into restaurant reservations.

Hiring 179

Hiring Mobile Ordering Advertising Leadership 179

Modern Restaurant Management

DECEMBER 28, 2022

Virtually all the CapEx equipment and other items in a restaurant or bar depreciate over time and must eventually be replaced. Operating Expenses (OpEx) are the recurring monthly bills a restaurant or bar usually budgets for: electricity and water, rent, food and alcohol, etc. That’s what you pay them for. Brand protection.

Small Business 493

Small Business Equipment Cash Management Back of House 493

Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. The core teams that need to appreciate and cooperate are the front-of-house waiting teams, the bar staff, and the kitchen team. Be conscious of this when taking reservations.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

MAY 7, 2020

” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. We will also see a rise in use of virtual waitlist and reservation platforms across restaurants. Going Contactless.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. You need to take care of people. You take care of customers above all else.

Travel 542

Travel Back of House Customer Service Small Business 542

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

JUNE 10, 2020

But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. People coming out of isolation in droves, looking to reestablish freedom of movement in their communities. But does such a product exist?

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

JULY 21, 2020

Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. But we have already seen how signs and banners have helped communicate take out services over the past few months.

Marketing 520

Marketing Food Safety Mobile Ordering Communication 520

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. This lower satisfaction was largely driven by its carry-out performance during spring 2024, when it began targeting McDonald’s with products and messaging. At the same time, U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

7 Shifts

OCTOBER 9, 2020

Here are six steps to take before opening any restaurant website builders. Restaurant website design: Taking a DIY approach vs. hiring a web development team Consider whether you want to build your restaurant's website or hire someone to do it for you. Check out this example from Barcelona Wine Bar for inspiration.

Design 397

Design Online Ordering Social Media Mobile Ordering 397

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. Set Out Your Goals Every restaurant or bar is different, so choosing the right POS system for yours is crucial.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

DECEMBER 28, 2023

Despite the industry being at its most stable since 2019, customers being more educated and engaged around the issues impacting the food system, and massive strides made in creating sustainable and equitable conditions for staff, rising costs are greatly impacting both operations and the public’s dining out frequency.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

MARCH 17, 2022

Say a NYC restaurant sees many large groups in its bar area on Friday nights but is worried a smaller menu might turn them away. The operator could then take necessary action, switching in heartier greens for the salad or making an update to the recipe.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

Embrace the Suck

JANUARY 20, 2021

After that, people will start to venture back out to restaurants in the areas they’re permitted to do so. Most restaurants and bars got caught with their pants down. They didn’t have adequate cash reserves and lived for the weekend sales to keep them going. Cost out everything on your menu. Action Steps.

Social Media 417

Social Media 2001 Online Ordering Take-out 417

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Having a specific goal will help you plan out your budget, labor needs, marketing strategy, messaging, and organization before the event. Take reservations ??

Events 351

Events Social Media Kitchen Safety Seating 351

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

Culinary Cues

MAY 12, 2022

Of course, there is a handful of masterful chefs and restaurateurs who can charge crazy prices to sold out audiences. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. So – what is the answer?

Pricing 444

Pricing Consumer Goods Training Small Business 444

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS).

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

SEPTEMBER 18, 2020

Foods like handmade bread will forever have to be made with gloves, and salad bars and buffets will be discontinued for a while. At one time, these outdoor dining areas were perhaps reserved for higher-end establishments who could spend more on creating ambiance and comfort for their guests.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Culinary Cues

SEPTEMBER 15, 2022

I relish great restaurant experiences, take pride in the operations where I have worked, feel connected to nearly anyone who works in professional kitchens and restaurants, and admire restaurant folks who find comfort in being the best that they can be. Find out everything you can about your guests and potential guests. Stay on it.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Modern Restaurant Management

SEPTEMBER 30, 2020

The survey results reveal that 35 percent of respondents feel the same level of comfort dining out now as they did at the beginning of the pandemic. Some highlights inlcude: Consumers' projected dining out frequency. Some highlights inlcude: Consumers' projected dining out frequency. Primary reasons for dining out less.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Coffee Bars. Nitrogen Gelato.

Delivery 322

Delivery Reservations Customer Experience Retail 322

EATER

MARCH 26, 2025

From the chef shaking up the Ritz with flavors of Central and West Africa to the Cheval Blanc, where staying the night might just help you skip the year-long waitlist for a table, Tramutas guide excerpted below lays out some of the best restaurants in Paris right now, whether you plan to stay the night upstairs or not.

Book 178

Book Hotels Seasonal Menu Fine Dining 178

7 Shifts

NOVEMBER 14, 2024

Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks. Training takes time away from regular restaurant operations, and scheduling this time effectively is crucial. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

MAY 5, 2021

100 percent of states have Restaurants open indoors and 98 percent of states have Bars open indoors, with some capacity measures in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

7 Shifts

OCTOBER 9, 2019

You wake up, have a coffee, and decide that it’s a perfect day to go out for a nice brunch. There are a few things you can do to take your loyalty program to the next level. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Bars and nightlife businesses were among the hardest hit, with consumer interest down 81 percent. Yelp Economic Average. Restaurant Industry Consumer Perspectives. In the U.K.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 28, 2023

Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands. 4: Streamline Daily Operations Many restaurants still rely on pen and paper or basic spreadsheets for their day-to-day business operations – to keep track of everything from work schedules and cleaning tasks to bar inventory.

Management 493

Management Management Food Safety Communication 493