Modern Restaurant Management

AUGUST 3, 2022

My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. They lost business, closed for indefinite periods or even shut their doors permanently. Adaptation.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

SEPTEMBER 13, 2023

Restaurant employees play an integral role in the dining experience, representing the building blocks of delightful guest experiences, ultimately creating loyal patrons who come back for more. However, in today's economic environment, restaurant staffing is being put to the test, posing a bigger challenge today than ever before.

Management 476

Management Management Coaching Front of House 476

Restaurant Business

JUNE 23, 2025

Smaller companies got into the act, too, as everyone from Huddle House (Perkins) to Logan’s Roadhouse and Krystal (SPB Hospitality) to Jack in the Box (Del Taco) got into the act. The consolidation trend was here, we thought. The need for technology to remain competitive would demand it. It’s the latest in a string of such moves.

Leadership 177

Leadership 2025 Food Supply Magazine 177

Modern Restaurant Management

AUGUST 3, 2022

My heart hurts for those restaurant owners and employees who still may not have gotten back on their feet. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. They lost business, closed for indefinite periods or even shut their doors permanently. Adaptation.

Communication 419

Communication Leadership Food Supply Back of House 419

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2009 ??

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 449

FOH BOH Food Safety Front of House 449

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 472

Hospitality Front of House FOH Leadership 472

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. How will the drive-thru change in the coming years?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

EATER

APRIL 8, 2021

The leadership team redid the staffing model to allow people to work from home as needed. For many organizations, the first step in dealing with pandemic shutdowns was just to help their participants and alumni get through the initial weeks On the evening of Saturday, March 14, 2020, the staff at Café Momentum served only seven diners.

Training 307

Training Café Kitchen Safety Back of House 307

Embrace the Suck

JANUARY 13, 2021

When I dug down into what created this toxic behavior it was easy to see now (not so much back then). Back then my number one solution to fix a problem was to just work through it. Honestly, I did take it a little personally, however, I sat back into my chair and let out a deep sigh. ” Hold that thought for a second.

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Perfect Daily Grind

JUNE 13, 2025

JAB hired bankers to attract new investors as it considers an IPO for the coffee and food to-go chain. Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week. Editor’s note Best of Panama (BoP) is always guaranteed to grab headlines, but this year’s competition was especially newsworthy. billion in sales.

2025 148

2025 Point of Sale Café 2024 148

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JULY 30, 2021

Furthermore, a recent study by SaverLife sponsored by the FINRA Foundation found that savings balances above just $250 are correlated with increased housing security, ability to pay utility bills, and avoiding high-cost borrowing. “We are very excited about our partnership with SaverLife. .

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Culinary Cues

SEPTEMBER 21, 2023

After a couple years she moved back here as the chef of her current operation. He graduated and was immediately hired to work at another resort hotel in Colorado. He went on and on about the experiences he had there before accepting a position back here as a restaurant chef where with total control over the menu.” Well, Jack.

Back of House 339

Back of House Hotels Uniforms Certification 339

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

FEBRUARY 10, 2020

Hardee's, and Panda Express are just some of the leading restaurant chains that have added plant-based items to their menus over the past 12 months, with Del Taco, Qdoba Mexican Eats, Red Robin, and Yard House adding additional items to their existing plant-based offerings. This data covers U.S.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

EATER

SEPTEMBER 1, 2020

Keba Konte: The industry still lacks Black leadership at the highest levels. But when you look past the veil at the leadership roles at most of these coffee companies, we’re still looking at mostly white men who are the decision-makers, who are driving the culture at these places. And we’re still talking about integration.

Front of House 266

Front of House Leadership Hiring Back of House 266

7 Shifts

DECEMBER 16, 2021

Notable increases in shifts schedules for Back of House Manager (125%) , Dish/Prep (117%), Cook (111%) and notably, Driver (85%) are indicative of the shift towards off-premise dining brought upon by the pandemic. For restaurant staffing , a lot of talk has been centered around the labor shortage—and who isn't working.

Front of House 195

Front of House Back of House 2019 Outdoor 195

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). It reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. I started as an employee and then manager of a quick-service restaurant while I was in school. It was a little bit of everything.”

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. “I found inspiration on my travels.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

JANUARY 17, 2020

Curry Up Now also limits their disposal waste by using real plates, silverware and cloth napkins in-house and packaging all to-go orders in recyclable and compostable containers. Curry Up Now attracted a new investment from seed-stage venture capital firm Liquid 2 Ventures (L2V). " Benihana Plans Franchise Expansion. Select U.S.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Modern Restaurant Management

NOVEMBER 14, 2019

We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. What are some of the factors you attribute 25 years of success?

Social Media 361

Social Media Advertising Technology Dine-in 361

Modern Restaurant Management

AUGUST 14, 2020

“We have a guiding principle to do both well and good, and I believe one of the reasons our brand is able to remain successful during these challenging times is by giving back to the communities we serve,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

7 Shifts

AUGUST 16, 2024

One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. As of 2024, they make around $26.42

Management 195

Management Management 2024 Kitchen Safety 195

Modern Restaurant Management

MARCH 7, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. “At the beginning, we just wanted to make the freshest, most authentic Mexican foods possible, while giving back to the community. Art Velazquez.

Food 324

Food Food Supply Small Business Fast Casual 324

7 Shifts

APRIL 21, 2023

In that leadership position, he created classes for managers on skills like leadership and cost control. With experience in the front and back of the house, Kam Talebi has walked a mile in both shoes. What comes to mind when you think of success in the restaurant industry? Maybe you realized hospitality is your passion.

Leadership 195

Leadership Training Front of House Customer Experience 195

EATER

MAY 16, 2023

I hire people based on their work experience and personality and I don’t care where they went to college. I worked back of house at Boulettes Larder and Michael Mina , then went to front of house at Saison. Then, I moved back to the East Coast to do my post-bacc and med school at Harvard. What did it involve?

Sustainability 239

Sustainability Back of House Front of House Agriculture 239

Modern Restaurant Management

FEBRUARY 21, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The James Beard Awards are governed by the volunteer Awards Committee. Sushi Maki Ocean Tempura.

Brewery 348

Brewery Design Food Supply Equipment 348

7 Shifts

SEPTEMBER 19, 2019

Restaurant management covers several duties and responsibilities—from hiring team members, to dealing with customer complaints, to making on-the-fly decisions to control labor costs. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. If it gets the job done, why change it, right?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

JANUARY 9, 2020

This edition of MRM News Bites features Yum! Brands and The Habit, Chase and DoorDash, Waitr, Local Foods, C3 Signature, Pudu Tech, Southern Glazer's, Voodoo Doughnut, The Friendship Café and Digital Signage Expo. Beefing Up with Habit Acquisition. Brands, Inc. has agreed to acquire The Habit Restaurants, Inc., Brands, Inc.

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

Clover - Restaurants

MAY 7, 2024

Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff. Lead and manage back-of-house kitchen staff, including sous chefs, line cooks, prep cooks, and dishwashers. Continuously expand culinary knowledge of techniques and best practices.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

EATER

DECEMBER 2, 2021

For Shakirah Simley, executive director of Booker T. Washington Community Service Center, food and activism have always been intertwined In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Today’s installment: Shakirah Simley. Washington Community Service Center.

Government 261

Government Back of House Education Food Order 261