Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. Controlling food waste is a hot topic in the industry as well. This is a trend I hope will go away.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

MAY 9, 2025

This article explores their charm, global influence, and the key elements that fuel their success. Born in the 19th century as modest spots serving workers affordable fare like onion soup and crepes, bistros have become symbols of France’s culinary soul. They are top spots for the best food in France.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. In this article, you will learn: How to define your restaurants target market to guide your business decisions. Understanding who you serve can help you make strategic decisions that attract the right customers and keep them coming back.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

APRIL 20, 2022

The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. The machine served sandwiches, wine, and coffee, and was considered a great success. This is what we discuss in this article.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B.

Certification 221

Certification Fast Casual Front of House Government 221

ChowNow

APRIL 4, 2025

Whether you like it or not, your restaurants online reputation is shaping first impressions long before a guest walks through your doors or even places an order. Youre not just serving foodyoure managing impressions, experiences, and expectations, all in the digital world. Think of it as hospitality beyond the walls of your restaurant.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. Are you trying to increase your direct online ordering ? Rewarding customers for ordering direct creates long-term habits that boost your sales.

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Modern Restaurant Management

JULY 13, 2020

Rising food costs, nearing 10 percent. Most restaurants have a server based POS system that does not allow for easy access to a customer’s past orders. Joseph states that "money serves as a fomite, an inanimate vehicle by which pathogens can be spread." Food drink combinations. Thinking about delivery?

Customer Experience 596

Customer Experience Food Safety Food Supply Technology 596

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs.

Food 194

Food Fast Casual Leadership Loyalty Program 194

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Everything from food to labor is getting more expensive, which means restaurant margins are tighter than ever.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MAY 9, 2025

When youre updating your online menu or online ordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. With a few simple techniques, you can write menu descriptions that sounds natural, highlight your best dishes, and help guests feel confident (and excited) about ordering.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. In this article: How to calculate your profit margin for your bar What is the average profit margin for bars? Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services.

Merchandise 195

Merchandise Point of Sale Seasonal Menu Bar 195

Restaurant Business

JUNE 17, 2025

He’s a “healthy investor” in the salad chain, who often serves as a brand ambassador, popping in to work the window. “We That model allows the chain to invest more labor in the kitchen, where car-friendly salads and wraps are made to order. Entrée salads can be ordered as a wrap for drivers to eat one handed, for example.

Fast Casual 162

Fast Casual Leadership Mobile Ordering Casual 162

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. Another way to get local backlinks is from local news articles, food bloggers, or restaurant directories to boost your visibility in search results. Make sure to add high-quality photos of your food, interior, and staff.

Book 195

Book Marketing Email Marketing Social Media 195

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

Delivery 147

Delivery Food Loyalty Program Food Order 147

ChowNow

MARCH 14, 2025

If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. But growing online order volume isnt always easy. Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

ChowNow

MARCH 27, 2025

Somewhere in between is the number that makes sense for your food costs, your market, and your restaurants unique position. Food Costs: How to calculate the cost of each dish Lets start with the basics: how much does it actually cost you to make each item on your menu? Set prices too low, and youre leaving money on the table.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. The bites will also be served with the option of twelve different dips, along with regular or sweet potato Tyga Tots, chocolate chip cookies, and beverages.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Restaurant Business

JUNE 11, 2025

Perkins, the 68-year-old chain best known for its bakery case, recently began serving boba and frozen margaritas, while its younger sibling Huddle House, 61, is rolling out smash burgers. The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Modern Restaurant Management

OCTOBER 10, 2022

In my previous article, I discussed the advantages of giving managers and potential managers/supervisors a simple motivational survey. They need to understand food costs, labor and overall expenses, and how they can sink a business if they are not in control. Secondly, we had to determine how to replace a great manager.

Management 508

Management Management Point of Sale Hiring 508

Perfect Daily Grind

JUNE 22, 2022

Over the past few years, demand has been growing for coffee that is easy to prepare and high in quality – and we’ve subsequently seen a rapidly-growing market for self-serve coffee machines emerge. I spoke to three industry professionals to find out more about the self-serve coffee market. What are self-serve coffee machines?

Serving 179

Serving Marketing Customer Service Beverage 179

ChowNow

MAY 16, 2025

Understanding what customers order, when they order, and how often is an untapped goldmine of information for restaurant operators. What do repeat orders say about our customer preferences? Ordering data includes more than just what gets sold. For example, lets say you serve two chicken sandwiches: one grilled, one fried.

Ordering 195

Ordering Online Ordering Seasonal Menu Point of Sale 195

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. If you dont have a website, that means over three-quarters of the people near your restaurantyour potential customerswill never come in or place an order because they have no way to find you when theyre looking for a place to eat.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

MAY 16, 2025

If your site is clunky, hard to navigate, or missing basic features like a prominent online ordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. In this article: What strategies do you use to motivate and engage your restaurant employees? Hiring the right people can make or break your business.

Leadership 195

Leadership Management Management Operations 195

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Or adjust your staffing schedule based on peak ordering times?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

JANUARY 14, 2022

In mid-December, a story went viral on Twitter across the pond about a customer being refunded by a food delivery service after complaining that the “four milkshakes, a cheesecake and an ice cream” they had ordered from a Manchester restaurant were “too cold”, as reported by Manchester Evening News.

Online Ordering 546

Online Ordering Customer Service Website Management Food Order 546

7 Shifts

NOVEMBER 15, 2024

In this article: How do you handle inventory management to keep the bar always adequately stocked? Effective managers prioritize regular training sessions that cover responsible serving practices. If the manager demonstrates responsible serving, the team is more likely to follow suit. What did you do? Moreover, customers are 1.78

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

OCTOBER 24, 2019

According to an article by BBC, McDonald's is investing in an Artificial Intelligence start-up to help serve data-driven meal choices. Uber is planning to start a program to deliver food via drones in San Diego, California. Therefore, tracking food in the supply chain becomes important. Robotic Automation?

Technology 374

Technology Loyalty Program Customer Experience Food Supply 374

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Because the truth is, most restaurants dont close because of bad food. Running a restaurant is one of the most rewardingyet riskyventures out there. They close because of business problems.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Restaurant Business

JUNE 12, 2025

The company integrates with DoorDash and Uber Eats, and restaurants can opt in to having Coco bots deliver orders placed through those apps. Orders come in like any other delivery order would. Employees then load the food into a robot and send it on its way. And customers don’t have to tip. Sign up here.

Delivery 176

Delivery Leadership 2025 Advertising 176

Goliath Consulting

JUNE 15, 2021

Since the start of the pandemic, safety measures such as social distancing, lockdowns and mask-wearing have completely changed our understanding of how consumers spend on food. Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. Shortage of workers is one reason.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. Your Google Business Profile serves as the first point of contact for many potential customers searching for local restaurants.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

MARCH 20, 2025

Keeping menus updated across various online ordering systems and third-party delivery apps can feel like a never-ending game of catch-up. Manually updating menus across multiple online ordering channels is tedious, time-consuming, and prone to mistakes. The growing popularity of online ordering has only made this challenge more urgent.

Menu 195

Menu Management Management Online Ordering 195

Culinary Cues

DECEMBER 8, 2022

The anxiety building up to a full house in the hotel packed with a series of food events has made it impossible to relax. The event wall was filled with clip boards, each holding the food function of the day. All our ingredients were already in-house, only a produce ordered remained and we expected the truck around 9.

Front of House 449

Front of House Back of House Seating Food Truck 449

Goliath Consulting

MAY 19, 2020

You may even get client requests you’re not used to, like having to add a food truck or using non-traditional type venues you would have never thought of using (1). Those who can harness technological tools like online ordering and loyalty programs are better positioned to succeed ,,, minimizing friction for the end user” (2).

Catering 378

Catering Social Media Online Ordering Loyalty Program 378