Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. billion in 2024 and is anticipated to rise at a CAGR of 3.74

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Let’s explore 26 proven online marketing strategies to help your restaurant thrive.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

FEBRUARY 5, 2025

After reading this article, you will realize that reviews are your most valuable online asset, and leaving them unattended is unthinkable. With 83% of consumers checking Google reviews before choosing a restaurant, having a robust system for collecting and managing feedback should be a top priority. We all do it.

2025 221

2025 Customer Experience Customer Service Website Management 221

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Rethinking the Consumer-Facing Footprint.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

ChowNow

FEBRUARY 28, 2025

Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. Each platformUber Eats, GrubHub, DoorDashrequires its own tablet, login, and order management system. Order management issues. Consumers report that 24.4% Fortunately, theres an easy solution.

Delivery 195

Delivery Online Ordering Customer Service POS 195

Modern Restaurant Management

JUNE 4, 2021

Data from BrightLocal shows that 93 percent of consumers look at restaurant reviews and 87 percent believe that reviews are important. ” It is also a good practice to include key words in title tags but avoid keyword stuffing where the same words or phrases appear multiple times.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Each with its own notifications, dings, and order screens. Its a nightmare.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

APRIL 16, 2020

If you don’t already have your own delivery service in your operations, it could be a good time to deliver orders through third-party marketplace providers like UberEats or GrubHub. Use your consumer engagement and loyalty platform to make instant reviews easy and also ask for reviews in your online ordering portal and app.

Delivery 531

Delivery Marketing Online Ordering Customer Service 531

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Is It Worth It? They remain a benefit corporation in the state of California (a corporate entity designation available in 36 states).

Certification 221

Certification Fast Casual Front of House Government 221

Goliath Consulting

MAY 19, 2020

But as consumer spending on catering grows, so does the competition. Those who can harness technological tools like online ordering and loyalty programs are better positioned to succeed ,,, minimizing friction for the end user” (2). Your restaurant would deliver these pre-ordered meals in one single delivery.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. 72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Social Hospitality: Restaurants

FEBRUARY 25, 2021

Your online menu is the crux of your restaurant’s digital marketing efforts. Everything you do should funnel customers towards your mobile menu to encourage takeout orders. One of the best ways to get an accurate Online Menu easily is have it tied to your standard dine-in menu. Pull up an online order form.

2021 434

2021 Social Media Mobile Ordering Online Ordering 434

Modern Restaurant Management

OCTOBER 17, 2022

While the current situation for restaurants is far from good and with the rising cost of food adding to the situation, it is no surprise that restaurateurs are stressed for what’s to come. There are free online services that assist restaurant owners in finding the best small business loans in minutes.

2008 508

2008 Small Business Mobile Ordering Technology 508

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Methodology: Grubhub took a look at order trends on its platform from January 1 – June 20, 2020, as compared to the same timeframe in 2019 to find the top items rising in popularity so far.

2020 488

2020 Mobile Ordering Point of Sale Food Supply 488

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. To receive funds, the applicants must complete their grant requests online. Live in the U.S., an overseas U.S. military base, or any U.S.

Employee Relations 517

Employee Relations Healthcare Online Ordering Customer Service 517

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. “Consumers can now enjoy TYGA BITES at home through our partnership with Grubhub, offering contact-free delivery for everyone’s added comfort and peace of mind.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. There’s good reasons to be pessimistic about same-store sales growth for restaurants in December. First, at 2.1

2019 323

2019 Compost Mobile Ordering Online Ordering 323

Goliath Consulting

DECEMBER 6, 2020

Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Consumer behavior has also shifted, many preferring contactless options and off-premise dining than dining in.

2021 286

2021 Mobile Ordering Food Food Safety 286

The Rail

JANUARY 13, 2023

By appealing to those who choose not to consume alcohol and providing unique, brand-focused materials that emphasize loyalty and engagement, restaurants can become a viable contender in this sector. In order to be competitive in this sector, it is wise to use a savvier approach to identify who your customer avatar is.

Beverage 290

Beverage Marketing Customer Experience Point of Sale 290

EATER

AUGUST 2, 2022

Grounded in their missions and deliberately small-batch, they speak directly to consumers who crave more than just an item off a recipe list as they become increasingly attuned to the directly proportional relationship between good ingredients and good food. In today’s spice industry, modern brands like Diaspora Co.

Consumer Goods 263

Consumer Goods Food Order Online Ordering Design 263

Perfect Daily Grind

SEPTEMBER 13, 2022

Naturally, this led many consumers to start brewing more coffee at home. You may also like our article on how access to coffee education changed during the Covid-19 pandemic. In late March 2020, it was estimated that some 20% of the global population were ordered to remain at home to slow down the spread of Covid-19.

Education 196

Education Social Media Consumer Goods Online Ordering 196

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. Consumers at-large prefer independent restaurants to chains, so diversifying the types of restaurants under your management can give diners more of what they love. One of the many benefits of multi-location restaurant management pertains to inventory and ordering.

Management 370

Management Management Document Hiring 370

EATER

AUGUST 15, 2022

The discounted Alaskan king crab legs and caviar were too good to be true “It was so cheap it was unheard of,” says Ruth (last name withheld by request), a healthcare professional in Texas. In February 2022, a Facebook ad popped up on her smartphone with a deal on Maine lobster tails that seemed too good to pass up. Call me back.

Email Marketing 246

Email Marketing Online Ordering Food Order Point of Sale 246

Perfect Daily Grind

MARCH 20, 2023

As a result, the coffee industry has also shifted online. It’s becoming increasingly important for producers, traders, and roasters to develop an online presence to effectively market and sell their coffees through ecommerce platforms. You may also like our article on how digital marketing has evolved in the coffee industry.

Point of Sale 179

Point of Sale Consumer Goods Online Ordering Customer Service 179

Goliath Consulting

FEBRUARY 25, 2020

Born after 1997, research shows that this group will be responsible for up to 40 percent of consumer spending in 2020 (1). At the very least, we recommend that you upload your business information and menu on Google and Facebook so that your customers to find you online. But what about Gen Z, the so-called digital generation?

Social Media 210

Social Media Consumer Goods Loyalty Program Customer Service 210

Lavu

JUNE 13, 2025

This article breaks down the top seven benefits of going cashless and how making the switch can boost efficiency and profitability in your restaurant. In today’s fast-paced world, consumers appreciate the ease of using credit/debit cards, mobile wallets, or other digital payment options. You read that right.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

EATER

MAY 20, 2021

Finding vintage wine has never been easier, thanks to our all-internet-everything world, along with a surge in online wine buying during the pandemic. At Parcelle Wine on West 58th Street in Manhattan, vintage wine is available over the counter as well as from its online store. Invite me over, though.

2016 336

2016 Back of House 2014 Point of Sale 336

Perfect Daily Grind

APRIL 4, 2023

It’s fair to say that many specialty coffee brands base their marketing strategies around the idea that coffee consumers want to be more connected to farmers. And while many coffee businesses believe that consumers also want to know the same information, is this really an accurate assumption?

Consumer Goods 183

Consumer Goods Sustainability Email Marketing Café 183

7 Shifts

JUNE 16, 2024

How do you create a good restaurant marketing strategy? Restaurant marketing strategies combine online and offline techniques to help managers create a strong brand identity, attract new customers, retain old diners, promote their restaurants, and ultimately increase revenue. In fact, 46% of Americans support buying local.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Perfect Daily Grind

SEPTEMBER 26, 2022

You may also like our article on how coffee shops can reduce single-use cup waste. With more and more consumers focusing on sustainability in the coffee industry, the term “zero waste” has become somewhat of a buzzword over the past few years. And is it achievable? I spoke with two coffee sustainability experts to find out more.

Waste 201

Waste Compost Recycling Sustainability 201

Perfect Daily Grind

MAY 1, 2023

For any successful consumer-facing business, building trust is key. You may also like our article on whether specialty coffee consumers actually want to be more connected to farmers. The same study shows that a lack of trust can be a deal-breaker for many consumers. Read on for more of their insight.

Customer Experience 179

Customer Experience Customer Service Consumer Goods 2022 179

Perfect Daily Grind

FEBRUARY 12, 2020

China might be the fourth-largest country in the world and have the largest population on earth, but it has one of the world’s lowest coffee consumption rates, with citizens consuming an average of just one cup a year. . China has produced and consumed tea for centuries. Then take a look at Deconstructing Russia’s Coffee Market.

Marketing 194

Marketing Social Media Consumer Goods 2018 194

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. The world has too, and this will impact the behaviour and preferences of 2020’s coffee shop consumer. Neil Soque.

Café 179

Café Consumer Goods Customer Experience Beverage 179

A Wine Story

SEPTEMBER 8, 2020

3 Exciting Strategies You'll Love to Sell Wine Online. Sell Wine Online - Gems from Central Coast Insights, Wine Business Monthly. Looking to sell wine online? Small Wineries: Tactics and Techniques to Sell Wine Online. Until recently, most wineries didn’t think much about how to sell wine online. Click to Tweet.

Webinar 157

Webinar Consumer Goods Online Ordering Social Media 157

7 Shifts

FEBRUARY 22, 2021

Restaurants have been pressured to make the move online to stay afloat amid the global pandemic and city-wide lockdowns. Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. A good tip is to design a rewards system based on the results you want to get.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

Web Diner

MARCH 21, 2025

We have helped countless dining establishments transform their online presence into a customer-generating machine. Prominence reflects your overall reputation and visibility both online and offline. Thoughtful responses to positive feedback reinforce good experiences. Responding to reviews demonstrates engagement and care.

SEO 62

SEO Website Management Audits Mobile Ordering 62

Future Food

SEPTEMBER 22, 2020

Maintaining a loyal and diverse customer base has never been more important in a time when most consumers are scrutinising how and where they spend their disposable income. However the old axiom still applies, finding and enticing new customers costs 5 times as much as retaining your existing customers.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141