Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. This level of uncertainty is obviously making restaurant owners and fast-casual franchise owners nervous at the prospect of the industry going through a fundamental change, and what was considered standard practices may become unrecognizable.

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Franchise Franchising 2022 Fast Casual 492

ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. And heres the other thing about focusing on customer retention: it saves you a boatload of money on marketing. Marketing = tons of your money.

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2025 Loyalty Program Operations Email Marketing 195

ChowNow

MAY 23, 2025

These are the items that should lead your marketing, your online menu, and your limited-time offers. Diners comments, even casual ones, give you clues about customer preferences and what holes you might need to fill with new dishes. Optimize Your Plowhorses These are your crowd favorites, but dont bring in much profit.

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Menu Seasonal Menu Point of Sale Online Ordering 195

Modern Restaurant Management

MAY 30, 2025

Fast Food and QSR Value The United States Fast Food & Quick Service Restaurant Market size was valued at US$ 248.8 billion by 2033, according to The "United States Fast Food and Quick Services Restaurants Market Size and Share Analysis – Growth Trends and Forecast Report 2025-2033" from ResearchAndMarkets.com.

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Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

MAY 23, 2025

In this article, youll learn: Why every operator has to monitor their restaurant profit margins Why it can be so challenging to increase your profit margins How to improve your margin numbers Lets dig into why margins, not just sales, make or break a restaurant business. Your cost of goods sold (ingredients, beverages, packaging, etc.)

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Point of Sale Insurance Fast Casual Customer Service 195

Restaurant Business

JUNE 6, 2025

But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. Fast-casual chicken chains, including Dave’s Hot Chicken, saw double-digit sales growth, while fast-casual pizza continued to falter. Segment leader Chipotle Mexican Grill rose to No.

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Fast Casual Leadership 2025 2024 147

Modern Restaurant Management

JULY 31, 2020

Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way. Interestingly enough, these articles didn’t even reference the unfathomable closures that would soon follow caused by COVID-19.

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Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. They remain a benefit corporation in the state of California (a corporate entity designation available in 36 states).

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Certification Fast Casual Front of House Government 221

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

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Ordering Email Marketing Online Ordering Social Media 195

ChowNow

MAY 2, 2025

Your customer email list is your most valuable marketing asset, giving you an incredible ROI of $42 for every $1 you spend. Its your chance to turn casual diners into consistent regulars, promote new menu items before they even hit the table, and build a real sense of community around your restaurant.

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Email Marketing Loyalty Program Social Media Seasonal Menu 195

ChowNow

MARCH 27, 2025

Somewhere in between is the number that makes sense for your food costs, your market, and your restaurants unique position. Menu pricing shouldnt be a guessing gameit should reflect the real costs of running your restaurant, what your guests are willing to pay, and where you stand in the local market.

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Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

SEPTEMBER 21, 2023

When people search online to find a local business, they're usually ready to make a purchase and are more likely to become customers than those casually browsing the web or social media platforms. Local SEO is an essential part of digital marketing for restaurants and other local businesses.

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SEO Website Management Email Marketing Online Ordering 507

ChowNow

APRIL 25, 2025

In this article, you will learn: How to define your brand identity and mission statement How to create a visual and verbal brand strategy that feels cohesive across every customer touchpoint How your brand will build a loyal customer base that lasts for the long haul Lets get started with why you should give branding the attention it deserves.

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Mobile Ordering Social Media Email Marketing Customer Experience 195

The Rail

DECEMBER 2, 2024

In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65 The graph below illustrates how these models interact within the market: 1. If so, you’re not alone.

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

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Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. with restaurant concepts in more than ten countries.

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Franchise Franchising Fast Casual Point of Sale 508

ChowNow

JANUARY 30, 2025

Within this guide, youll discover proven strategies that help you stand out in a crowded market, captivate your ideal customers, and turn casual diners into lifelong regulars. The key is consistency across all customer touchpoints, from emails and your website to menus, marketing, and signage.

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Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Restaurant Business

JUNE 5, 2025

News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Goliath Consulting

SEPTEMBER 14, 2020

The fast-casual brand Dave’s Hot Chicken has now more than 200 units committed despite its franchise initiative being just launched in October 2019 (3). The franchisor already went through the pains of trial and error and the expense of branding, marketing and putting systems in place,” says Daskowski (4).

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Franchise Franchising 2021 Fast Casual 393

Restaurant Business

JUNE 5, 2025

On Thursday, the casual-dining chain promoted Lyle Tick, its president and chief concept officer, to the top job. News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. View All Articles by This Author Want breaking news at your fingertips? Sign up here.

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Leadership 2025 Fast Casual Franchise 162

Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. ” Basically, wing inflation or shortage is happening because the demand for wings increases in the market, causing major supply chain disruptions. You can read our original article here (10).

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Supplies Food Supply Front of House Fast Casual 414

ChowNow

APRIL 11, 2025

In this article, youll learn: How online reviews shape restaurant discovery and customer decision-making Why positive reviews lead to higher revenue and stronger customer loyalty How to make them work in your favor, even when the feedback isnt perfect Lets dig into why online reviews matter more than everand how they can help your restaurant grow.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. It’s an example of what Prague’s Manifesto Market is doing as part of its reopening operation. We’ve already been following enhanced hygiene protocols and taking the temperature of all employees who enter the market.

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Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. A recent article in The New York Times cited a 5.7-percent First and foremost, restauranteurs should explore every available option to ensure they are compensating staff fairly based on prevailing market wages.

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Healthcare Cash Management Social Media Communication 508

7 Shifts

JUNE 4, 2021

In this article, we'll go into 15 key performance indicators for restaurants, why they're important, how to calculate them, and more. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Prime cost doesn't include equipment, utilities, marketing, or any other costs unrelated to creating what you sell to guests.

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Point of Sale Inventory Employee Relations Customer Service 416

The Rail

FEBRUARY 12, 2025

This article will look at strategies to make a restaurant unforgettable for patrons, so they leave with a pleasant experience that lasts. Whether it's a casual restaurant or a fancy dining one, regularly presenting excellent cuisine is crucial.

Customer Service 130

Customer Service Customer Experience Back of House Consumer Goods 130

Future Food

MARCH 5, 2025

Well before the architect or interior designer is engaged, the strategy for the project should be robustly structured with key strategy drivers that shape the food and hospitality experience for the target market. Competitive Market : understand where you sit within the competitive landscape and take advantage of gaps!

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Fast Casual Fine Dining Customer Experience Customer Service 78

Culinary Cues

AUGUST 19, 2023

The Depression: The Roaring Twenties ended when the markets collapsed worldwide. Restaurant responded, and in many cases helped to lead the changes brought on by this once casual movement. Speakeasies did oftentimes serve food, but it was not the centerpiece of their existence.

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Hotels Influencer Compost Recycling 416

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. MBLM also further analyzed the industry in an article entitled, “ Fast Food & COVID-19. North American Ice Cream Market Trends and Forecast. 62 percent of U.S.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

ChowNow

MAY 9, 2025

In this article, you will learn: How to balance clarity, creativity, and brand voice in your menu writing How to use sensory language to create truly mouth-watering menu descriptions How to structure descriptions that drive orders on your restaurant website So what exactly separates an okay description from one that gets guests to order immediately?

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Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

JANUARY 15, 2021

MBLM also analyzed the industry in an article entitled, “ Our Connection to Fast Food During the Pandemic.” FSRs’ share of the market fell by more than 15 percent to account for just 26.3 The remaining two restaurant types – Fast Casual and Fine Dining – accounted for 4.5 Latest On Premise.

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2021 Fast Casual Fine Dining Point of Sale 423

Future Food

MARCH 6, 2025

Well before the architect or interior designer is engaged, the strategy for the project should be robustly structured with key strategy drivers that shape the food and hospitality experience for the target market. Competitive Market : understand where you sit within the competitive landscape and take advantage of gaps!

Fast Casual 78

Fast Casual Fine Dining Customer Service Customer Experience 78

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs.

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Bar License Email Marketing Customer Service 370

7 Shifts

SEPTEMBER 16, 2021

Whichever way you go, remember that for every new restaurant you open, you'll need to conduct any necessary market research and document your planning process with a business plan and a feasibility study. Switching from a fast-casual concept to fine dining can allow for a nice change of pace. Developing a New Concept.

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Management Management Document Hiring 370

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

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Seating Mobile Ordering Customer Service Customer Experience 140

ChowNow

JULY 23, 2024

In this article we will explore what a restaurant executive summary is, best practices for writing one, and outline the steps to create this section of your restaurant business plan. It highlights the key points and provides a snapshot of your restaurant’s concept, market potential, financial projections, and overall strategy.

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Seasonal Menu Customer Experience Dine-in Customer Service 195

EATER

MAY 5, 2023

By the end of 2021, dine-in visits to fast food chains had fallen to just 14 percent of restaurant traffic, compared to 28 percent pre-pandemic, according to the market research firm NPD Group. The big transformation taking place inside restaurants also threatens to change how the industry looks at labor.

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