Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. They remain a benefit corporation in the state of California (a corporate entity designation available in 36 states).

Certification 221

Certification Fast Casual Government Front of House 221

Modern Restaurant Management

OCTOBER 16, 2023

With the COVID impacts behind us, people are back in restaurants but as the CNN article stated, it is different. For casual dining habits at restaurants like Olive Garden: 56 percent said they ate at casual restaurants frequently or occasionally. 29 percent said they rarely ate at casual restaurants.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. The pymnts.com article notes: “More than three-quarters of U.S. When cell phones got smart, they became the shiny new technology toy. Opens up a New Market Among Sight-Challenged.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

JULY 31, 2020

Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way. Interestingly enough, these articles didn’t even reference the unfathomable closures that would soon follow caused by COVID-19.

Retail 443

Retail Back of House Casual Consumer Goods 443

ChowNow

MAY 23, 2025

In this article, youll learn: Why every operator has to monitor their restaurant profit margins Why it can be so challenging to increase your profit margins How to improve your margin numbers Lets dig into why margins, not just sales, make or break a restaurant business. Theres no one-size-fits-all number.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

7 Shifts

OCTOBER 28, 2024

In this article: How to calculate your restaurant customer acquisition cost (CAC) How to optimize your restaurant’s CAC and reduce costs What is a good cost per customer acquisition? Fast casual and casual dining restaurants are in the middle ground, between $83 and $125 of paid CAC.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. For more expert tips, check out our article on social media marketing for restaurants. or Is there anything we can do better?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Restaurant Business

JUNE 11, 2025

News marketing delivery technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. View All Articles by This Author Want breaking news at your fingertips? Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content.

Advertising 214

Advertising Fast Casual Social Media Leadership 214

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA.

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Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

ChowNow

APRIL 11, 2025

In this article, youll learn: How online reviews shape restaurant discovery and customer decision-making Why positive reviews lead to higher revenue and stronger customer loyalty How to make them work in your favor, even when the feedback isnt perfect Lets dig into why online reviews matter more than everand how they can help your restaurant grow.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

ChowNow

JUNE 6, 2025

A casual neighborhood spot will use different language than a fine-dining restaurant trying to earn a Michelin star. A well-written restaurant About Us page builds trust, sparks curiosity, and even helps you show up higher in search results. Commuters looking for the perfect slice of pizza on their lunch break?

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

Restaurant Business

JUNE 5, 2025

News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. View All Articles by This Author Want breaking news at your fingertips? Sign up here. Get today’s need-to-know restaurant industry intelligence.

Fast Casual 144

Fast Casual Leadership 2025 2024 144

ChowNow

JUNE 12, 2025

In this article, you will learn: Tactics that increase restaurant check sizes without slowing down service How to boost restaurant sales through your own digital channels Proven ideas for driving repeat business from loyal and casual guests alike 1.

Loyalty Program 195

Loyalty Program Social Media Email Marketing Online Ordering 195

Restaurant Business

JUNE 5, 2025

On Thursday, the casual-dining chain promoted Lyle Tick, its president and chief concept officer, to the top job. News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. View All Articles by This Author Want breaking news at your fingertips? Sign up here.

Leadership 157

Leadership 2025 Fast Casual Franchise 157

ChowNow

MARCH 21, 2025

In this article, you will learn: How to define your restaurants target market to guide your business decisions. Lifestyle Choices: Do they prefer fast, casual meals or long, social dining experiences? Key customer factors that influence dining preferences, from demographics to behavior. Behavioral Factors: How Do Your Customers Dine?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MAY 30, 2025

introduced "Perkins Griddle Go," a fast-casual concept for quick on-the-go meals, in 2024, with the first store opening in late October. To measure diversity, researchers used the Shannon Diversity Index, and for clarity in the article, adapted the raw scores to a five-point scale. percent MoM Fast Casual: -0.9

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

JUNE 12, 2025

Fast casual might push lower to protect volume margins. This guide will help you tackle both of these issues, so you can understand the power of small, data-driven adjustments, along with straightforward steps on how to achieve them. Upscale restaurants with higher price points might run a bit higher.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

Restaurant Business

JUNE 11, 2025

After fast-casual chain &Pizza heard from customers that its prices were too high , it lowered them late last month and simplified its menu structure to highlight affordable options. She previously served as editor in chief of Winsight Grocery Business View All Articles by This Author Want breaking news at your fingertips?

Fast Casual 159

Fast Casual Cash Management Leadership Retail 159

Restaurant Business

JUNE 11, 2025

A rendering of Perkins Griddle & Go fast-casual concept.  Simultaneously, the company also created a fast-casual version of Perkins called Griddle & Go, another nod to younger, on-the-go customers.  News food drink Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains.

Fast Casual 130

Fast Casual Front of House Back of House Leadership 130

Modern Restaurant Management

SEPTEMBER 21, 2023

When people search online to find a local business, they're usually ready to make a purchase and are more likely to become customers than those casually browsing the web or social media platforms. These are customers ready to go to a restaurant and are merely searching for available options.

SEO 507

SEO Website Management Email Marketing Online Ordering 507

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district.

2025 195

2025 Marketing Email Marketing Operations 195

Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. This is a summary of our earlier article, “Responding to COVID-19’s Impact on the Restaurant Supply Chain.” You can read our original article here (10). Multiple Sourcing and Backup.

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

ChowNow

MAY 2, 2025

Its your chance to turn casual diners into consistent regulars, promote new menu items before they even hit the table, and build a real sense of community around your restaurant. The right restaurant newsletter doesnt just share updates; it keeps customers invested in your brand, your menu, and your next move.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

Goliath Consulting

SEPTEMBER 14, 2020

The fast-casual brand Dave’s Hot Chicken has now more than 200 units committed despite its franchise initiative being just launched in October 2019 (3). Up-and-coming restaurants like Fajita Pete recently announced it will triple locations from their new franchise deals (2). But is mid-pandemic even a good time to buy a franchise?

Franchise 393

Franchise Franchising 2021 Fast Casual 393

The Rail

DECEMBER 2, 2024

In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. Are you serving fine dining patrons seeking a premium experience, casual diners looking for convenience, or a mix of both? If so, you’re not alone.

Delivery 147

Delivery Loyalty Program Food Food Order 147

ChowNow

APRIL 25, 2025

In this article, you will learn: How to define your brand identity and mission statement How to create a visual and verbal brand strategy that feels cohesive across every customer touchpoint How your brand will build a loyal customer base that lasts for the long haul Lets get started with why you should give branding the attention it deserves.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Restaurant Business

JUNE 12, 2025

News technology delivery finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. View All Articles by This Author Want breaking news at your fingertips? Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content.

Delivery 130

Delivery Leadership 2025 Advertising 130

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. A recent article in The New York Times cited a 5.7-percent percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

ChowNow

MAY 9, 2025

In this article, you will learn: How to balance clarity, creativity, and brand voice in your menu writing How to use sensory language to create truly mouth-watering menu descriptions How to structure descriptions that drive orders on your restaurant website So what exactly separates an okay description from one that gets guests to order immediately?

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

ChowNow

APRIL 25, 2025

In this article, you will learn: How to turn in-store and online ordering guests into email subscribers What incentives and touchpoints actually grow a valuable restaurant email list How to automate your email marketing so it works while you sleep Lets start with why email still matters in the age of algorithms.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

The Rail

FEBRUARY 12, 2025

This article will look at strategies to make a restaurant unforgettable for patrons, so they leave with a pleasant experience that lasts. Whether it's a casual restaurant or a fancy dining one, regularly presenting excellent cuisine is crucial.

Customer Service 130

Customer Service Customer Experience Back of House Consumer Goods 130

ChowNow

MARCH 27, 2025

In this article, youll learn: How to factor in costs, competition, and customer expectations Which pricing strategies work in a real-world restaurant setting How to test and tweak prices without losing loyal guests Lets get started so you can make smarter pricing decisions that support both your bottom line and your guest experience.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. Freddy's Adds to Team.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Culinary Cues

AUGUST 19, 2023

Restaurant responded, and in many cases helped to lead the changes brought on by this once casual movement.

Hotels 416

Hotels Influencer Compost Recycling 416

ChowNow

JANUARY 30, 2025

Within this guide, youll discover proven strategies that help you stand out in a crowded market, captivate your ideal customers, and turn casual diners into lifelong regulars. Create a Consistent Customer Experience Weve said it many times throughout this article, but consistency is the secret sauce to making your restaurants branding work.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195