Modern Restaurant Management

MAY 29, 2024

"While third-party delivery companies were expected to commoditize food like airline tickets, the opposite happened: people became more attached to their favorite brands. Food is visceral in a way that airline seats aren't. Will customers always be resistant to dynamic pricing at restaurants? Yes, and yes!

Pricing 482

Pricing Airlines Loyalty Program Education 482

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Fluctuating service quality from one server to the next.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. How does it change the guest experience? Restaurant Group.

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. JetBlue and United Airlines: Free Flights for Medical Volunteers.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. The top choice by far was having a culinary experience similar to eating at the restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. Focus on creating extraordinary experiences that raise the bar in your community. franchisees. Support Your Staff.

Leadership 450

Leadership 2002 Airlines 2001 450

Perfect Daily Grind

JUNE 21, 2022

For many, a cup of coffee is a central part of the experience of air travel. However, it’s undeniable that convenience has historically been a priority for airline coffee, with quality and taste generally taking a back seat. Why has airline coffee historically not been of high quality? The service.

Airlines 167

Airlines Consumer Goods Travel Sustainability 167

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. "In addition to providing an essential service for so many people, local restaurants also deliver welcome comfort and variety to people across the country," said Louis Gump, senior vice president, Cox Media. "Local

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

SEPTEMBER 16, 2020

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. Their "Oscar-worthy" video (as one commenter put it) shows a customer catching up with a barista.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. “We see a consumer mandate to implement visible hygiene practices and contactless service options for safe food delivery,” said Norton. ” Frequent users adjusted their purchase behavior.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. The brand’s personality remains light, cheery, and quirky.

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

EATER

AUGUST 12, 2021

Customs restrictions, high transport costs, and a short shelf life have made the world’s greatest mangoes — grown in Pakistan — difficult to come by in the U.S. The best option, still, is ordering them off WhatsApp and picking up at least eight boxes from your local Southwest Airlines cargo bay. I say, ‘how do you like my babies?’”

2010 364

2010 Agriculture Food Truck Email Marketing 364

Perfect Daily Grind

SEPTEMBER 7, 2022

So, how can this change the consumer experience in airports? You may also like our article on whether airlines are starting to offer better coffee. “In We partnered with Select Service Partner to open Cultivos Coffee in Athens International Airport,” he adds. How is the customer experience affected?

Café 187

Café Franchise Franchising Travel 187

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. In response, we’re now seeing yet another evolution into modernized and technically savvy loyalty programs as an attempt to gain new customers and hold on to existing ones. . Reading Time: 4 minutes.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

EATER

JULY 1, 2022

At a time when inflation has skyrocketed across the country, making everything from groceries to clothing and services more expensive, members of the group view the food pantry as a valuable resource that helps feed their families while preventing food from going to waste. Lchgar said the recipes motivate her to experiment with new dishes. “It

Airlines 246

Airlines Front of House Back of House Food Safety 246

EATER

JULY 18, 2023

People’s experiences of these restaurants range from delight to terror. But the experience — like so many disability simulations — can also exacerbate the stigma of blindness, and a diner’s takeaway is often a version of, “Thank God I don’t have to eat like that ever again.” Eater NY made a running gag of its loathing of Dans le Noir.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. The full-service casual restaurant concept is the brainchild of the industry’s leading hospitality consultant, Jon Taffer. About CREA.

Kitchen Safety 130

Kitchen Safety Education Hotels Food Safety 130

Lavu

NOVEMBER 27, 2024

Protecting Your Data Cloud POS systems are designed with robust security measures to protect both business and customer information. Furthermore, these systems help restaurants adhere to global data privacy laws like GDPR, ensuring customer information is handled responsibly across borders. Do you require real-time analytics?

POS 78

POS Loyalty Program Inventory Online Ordering 78

Lavu

MAY 9, 2025

Protecting Your Data Cloud POS systems are designed with robust security measures to protect both business and customer information. Furthermore, these systems help restaurants adhere to global data privacy laws like GDPR, ensuring customer information is handled responsibly across borders. Do you require real-time analytics?

POS 78

POS 2025 Loyalty Program Online Ordering 78

Qu

MAY 17, 2024

Step into the future of Fast Casual and Quick Service Restaurants, where bland (dare we say “legacy”) loyalty programs are quickly being left behind. The hotel and airline industries have set a high bar when it comes to meeting your guest’s expectations today. You read that right…80%.

Loyalty Program 52

Loyalty Program Customer Experience Airlines POS 52

BNG Point of Sale

OCTOBER 13, 2021

A quality POS system offers many sales advantages: Specific hardware and software, with intuitive interfaces and a range of terminal styles from small and portable to large and robust, makes payment processing easy for both the customer and employees. Customer-facing display screen. Touchscreen terminal. Laptop or desktop computer.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Apicbase

JULY 1, 2022

It enables restaurant businesses to grow faster, meet customer demand and develop additional revenue streams (or replace streams that are slowing down). That’s where the meals are finished, plated, and served to the customer (or prepped for delivery). Restaurant teams and franchisees can focus more on the guest experience.

Operations 52

Operations Back of House Front of House Food Supply 52

Modern Restaurant Management

DECEMBER 31, 2020

United Airlines? DG: Third party services are here to stay. So, in response, it’s imperative that restaurants realign their budgets and labor structures to account for increased third-party service even when in-person dining returns. Leveraging technology will create positive customer experiences.

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

FEBRUARY 14, 2020

“SOBEWFF® offers our students a professional development experience unlike any other,” said Michael Cheng, Interim Dean, Chaplin School of Hospitality & Tourism Management at FIU. Knowing this was for a good cause made the experience even sweeter. “We can’t wait to bring this back again.”

Back of House 329

Back of House Hotels Design Events 329

Modern Restaurant Management

NOVEMBER 20, 2019

” Minardi brings more than 35 years of global restaurant business experience to CPK, most recently as the International President at Madrid-based Telepizza Group, leading an IPO launch for the company and entry into five new international markets. . and allows each dish to be created around individual preferences.” starting Nov.

Franchise 261

Franchise Franchising Customer Experience 2020 261

EATER

JULY 8, 2024

Restaurant service fees are now commonplace. At their best, restaurant service fees circumvent the problem of tipping in order to more equitably compensate employees. Why restaurants have service fees The problems that tipping exacerbates — racism, sexism, harassment, and exploitation — are well established.

Airlines 301

Airlines Tip Distribution Front of House Restaurant Law 301

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. Event Planning Is Back.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

EATER

FEBRUARY 7, 2022

My first experience driving on the left side of the road had not been going well. We have a digital engagement team, they probably talk to those people the most,” Yankellow said, referring to customers who reach out wanting to know exactly how King Arthur’s flour is milled. “We In food service, we don’t want that at all.

Consumer Goods 261

Consumer Goods Back of House Small Business 2020 261

Modern Restaurant Management

JULY 16, 2021

UNO Pizzeria & Grill will provide its General Managers at the restaurant level with two round-trip airline tickets to travel anywhere in the continental United States. Within only a few days of the service operating, UNO helped 87 percent of its employees secure an appointment.

Franchise 411

Franchise Franchising 2021 Employee Relations 411

Focus POS

OCTOBER 2, 2019

First, it was in the airline industry, then retail, and now, the hospitality industry has begun adopting this groundbreaking technology. It’s no surprise—self order kiosks have been instrumental in helping restaurants meet customer expectations and demands while growing their bottom lines. Order Customization.

Ordering 79

Ordering Front of House Airlines Mobile Ordering 79

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Diners’ main concerns about visiting restaurants again include cleanliness and safety.

2020 461

2020 Guest Recovery Kitchen Safety Online Ordering 461

EATER

OCTOBER 21, 2021

The magical communal breakfast I experienced back in 2005 was likely the beginning of the end of traditional rail dining service as we know it. They eliminated traditional dining service on two lines in 2018 and on several more the next year. It seemed passengers didn’t even want traditional train car dining anyway.

2005 326

2005 Back of House Training Dine-in 326