Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025. The idea is to create tailored experiences that reflect the chef's (and sommelier's!)

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 4, 2024

"Guests, particularly younger generations and urbanites, now expect seamless tech integrations like mobile ordering and pay-at-table systems to enhance convenience." "Gen Z, parents, urbanites, and affluent diners are driving bookings, particularly for family gatherings and dinners with friends.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2024 2025 251

EATER

OCTOBER 17, 2024

Now, he’s taking over your dinner table. The book traces Lane’s adoration of pasta from slurping cheesy noodles in his mother Cherie’s kitchen in the Chicago suburbs, to a summer spent studying and falling in love with eggplant Parmigiana in Umbria, up to making cacio e pepe in his current New York City apartment kitchen.

Book 292

Book Back of House Take-out Social Media 292

EATER

MARCH 26, 2025

From the chef shaking up the Ritz with flavors of Central and West Africa to the Cheval Blanc, where staying the night might just help you skip the year-long waitlist for a table, Tramutas guide excerpted below lays out some of the best restaurants in Paris right now, whether you plan to stay the night upstairs or not.

Book 184

Book Hotels Seasonal Menu Fine Dining 184

Modern Restaurant Management

JANUARY 13, 2022

No realistic table management. Remember that diners may want to socialize at the table once their meals are finished. That may keep the table occupied for longer than you thought. Diners are then informed and happy while fully utilizing the tables you have. Untrained and unmotivated staff. Inefficient management of staff.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

EATER

OCTOBER 24, 2024

Growing up, the gooey, no-bake, cereal and marshmallow bars were everywhere — dominating potlucks and birthday parties, and a fixture on bake sale tables and in school lunch boxes alike. It was the book that ultimately helped Jell-O become profitable,” Lohman says. She lives with her family in Brooklyn, New York.

Back of House 301

Back of House 2007 2009 Consumer Goods 301

Modern Restaurant Management

APRIL 12, 2021

This is an excerpt from Chicago restaurant industry veteran Ken McGarrie’s new book, The Surprise Restaurant Manager, which aims to help solve a common, but rarely addressed problem in the industry. Every night you ask the guests at each table, “How is everything?” Quality table touching is difficult.

Management 520

Management Management Book Small Business 520

Modern Restaurant Management

APRIL 24, 2025

Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. Trends in recent years have reflected that younger adults (18-34) drive the demand for brunch at 30 percent of bookings, Instagram friendly experiences and higher energy music.

License 251

License Fine Dining Customer Experience Customer Service 251

Culinary Cues

FEBRUARY 24, 2025

The simple things of a piece of land to work, a roof over our heads that can move from house to home, food on our table, clothes on our back, a solid education, good health and a job that provides and gives us satisfaction. I remember how the book moved me. Its not too much to ask, too much to expect, too much to dream of.

Back of House 386

Back of House Travel Government Education 386

Modern Restaurant Management

NOVEMBER 4, 2020

Your team needs to be flexible, so if on Wednesday you start getting a lot of bookings for the weekend, then add an extra member of staff. One area to focus on is the booking platforms and discount sites. Maximize your efforts here.

Book 480

Book Social Media Customer Service Customer Experience 480

Modern Restaurant Management

JANUARY 7, 2025

" Coaching and Empowering Teams for Ownership As I shared in my second book, Soft Skills Playbook, accountability thrives in an environment where employees feel empowered to act, solve problems, and learn from their experiences. Define success metrics for each role (ticket times, table turn rates, customer satisfaction scores).

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 25, 2022

That search engine query turns into a website visit, which can then turn into a table booking. Using it will cost you nothing, and if it attracts even a single table booking, your ROI is through the roof. Don’t overlook the importance of getting your basics right. Email Newsletters.

2022 531

2022 Marketing Email Marketing Social Media 531

Modern Restaurant Management

MARCH 4, 2022

Imagine that your restaurant has an ordering app or a website where diners can book a table. To make things easier you might allow returning customers to log in to your website with an email and password when they want to make another booking – this creates a vulnerability.

Customer Service 592

Customer Service 2022 Food Order Delivery 592

ChowNow

FEBRUARY 13, 2025

It puts you in control of your brand, helps customers find you online, and makes it easier for them to view your menu, book a table, or place an orderand thats just the beginning. Beyond takeout and delivery, a website also makes it easier for guests to reserve a table without having to call. Another great benefit?

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Culinary Cues

MAY 27, 2023

Stop walking around with your phone glued to your ear. [] TRY THE GOOD, OLD-FASHIONED BOOK CLUB: This may sound naïve, but one of the travesties of the social media generation is that so many people no longer sit down and read a book. Feed it to your staff members and talk about the book while you are engaging in daily tasks.

Technology 418

Technology Front of House Social Media Back of House 418

7 Shifts

JULY 22, 2022

Whether that looks like tables on the sidewalk or a rooftop bar, there’s no denying that outdoor dining brings new obstacles and challenges to the already complex life of a restaurateur or employee. This comes with added day-to-day tasks for staff to complete, from setting out chairs and tables each day to keeping the patio swept and tidy.

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

EATER

DECEMBER 4, 2024

Teachings about active listening, attention to detail, and love were best received with the air slightly chilled and as mud-covered oyster knives lay at table corners. A few pop, so he removes each from the grill and onto the table outside. Or my favorite: “The only place success comes before work is in the dictionary.”

Back of House 281

Back of House 2007 Take-out Equipment 281

Modern Restaurant Management

MAY 6, 2020

Niccoletta makeshift wine display was created from old 1950s office cabinets filled with old legal books, wine bottles and votive candles. And a makeshift wine display was created from old 1950s office cabinets filled with old legal books, wine bottles and votive candles for a charming accent wall.” ”

Design 563

Design Recycling Dine-in Book 563

Modern Restaurant Management

DECEMBER 10, 2021

Book in advance, or wait half an hour for a table. Another way to do this is to ask your front-of-the-house staff to ask someone making a booking for a large group if they are celebrating a special event. Decorate and customize the table, offer complimentary appetizers or desserts, or. Net result?

Marketing 567

Marketing SEO Front of House Website Management 567

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Tablets can streamline tableside ordering Instead of scribbling on notepads or trying to memorize multi-modifier orders, servers can fire tickets directly from the table to the kitchen.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

EATER

FEBRUARY 24, 2025

My only regret is not having a larger group to order the seafood tower that every other table seemed to be enjoying. The most fun cocktail menu: I would have loved Las Brujas for its concept alone a women-run cocktail bar with a comic book-like menu of drinks inspired by different women throughout history.

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Back of House Food Order Book Sports 212

Modern Restaurant Management

JUNE 4, 2021

Restaurants that use a third-party tool to manage bookings should add that information to the GMB listing, allowing users to book a table directly from the search results. phone number, website URL, type of payments accepted, menu items, and photos of the establishment.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. Innovation, the late Peter Drucker pointed out in his landmark book, The Discipline of Innovation, is the “effort to create purposeful, focused change in an enterprise’s economic or social potential.”

Innovation 493

Innovation Fine Dining Website Management Coaching 493

ChowNow

FEBRUARY 13, 2025

Important customer experience tech tools include: Tableside Ordering & Payments : Mobile devices or QR code menus let customers order and pay without waiting for a server, improving efficiency and reducing table turnover time. AI-driven reservation platforms analyze table turnover rates and guest flow to improve seating arrangements.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

AUGUST 26, 2022

Automation takes these disastrous possibilities off the table. Say goodbye to tedious manual calculations, data transfers, paychecks, balancing the books, and more. The consequences of even a single accounting error by a restaurant can snowball and incur late fees, accrued debt, and even damage relationships with vendors.

Front of House 520

Front of House Back of House Food Supply Supplies 520

EATER

DECEMBER 4, 2024

There’s no better or more thoughtful gift for any home cook than a book they’ll love along with the supplies they’ll need to get cooking. Cookbooks make fantastic gifts, and a thoughtfully chosen book can easily become a cherished addition to someone’s culinary collection.

Specials 186

Specials Book Social Media 2024 186

Modern Restaurant Management

JUNE 24, 2021

Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. With more than one million restaurants across the country, ensuring your restaurant is reaching the right customers is critical to turning tables and, more importantly, keeping the doors open.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

APRIL 29, 2025

Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms. Diners who join a Yelp Waitlist can now see real-time waitlist progress from their iPhone lock screens, including their place in line, estimated seating time, and table status.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

NOVEMBER 26, 2024

These are indeed the table stakes when it comes to delivering premium experiences. This concept was popularized by psychologist Barry Schwartz in his book, "The Paradox of Choice: Why More is Less." But what if your menu was telling your guests something about luxury?

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. After a few seconds of placing the order, a notification appears on your messaging app. Role of AI in Front of House.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Culinary Cues

MARCH 21, 2022

Attention to detail cannot be turned on and off, so how a cook organizes his or workstation in the restaurant is how he or she will organize their home kitchen, their clothes, books, records, and food supplies. If a tray is used, plates are placed on the tray in the order that they will be delivered to guests at that table.

Front of House 443

Front of House Back of House Point of Sale Food Order 443

Modern Restaurant Management

JUNE 16, 2022

Booking an in-person reservation was a much more immersive experience. Customers might have wanted to book their reservation in the easiest, least intrusive way possible. The industry traditionally saw hospitality as providing precise service, like taking an order properly or bringing food to the table at the correct time.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

ChowNow

FEBRUARY 12, 2025

Heres how: QR Codes at Tables or on Menus : A simple Scan to Get Exclusive Offers QR code on menus, table tents, or receipts makes it easy for customers to opt in while theyre already engaged with your restaurant. Reservations : If your restaurant takes reservations online, include an email opt-in at the time of booking.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

7 Shifts

SEPTEMBER 10, 2021

It also eliminates some of the downsides of tipping like inconsistent wages, an emphasis on “good tables,” and an individual mentality among serving staff. Table of Contents. No “bad tables”. When tips are split fairly, infighting among your team over tables and sections will fall by the wayside. Book a demo today.

Tip Distribution 370

Tip Distribution Management Management Back of House 370

Modern Restaurant Management

AUGUST 14, 2023

Make a Brand Book Once you’ve honed and crafted your new brand identity, it’s vital to ensure consistent usage across materials, whether it’s signs, menus, social media, or other outlets. Any time your business creates marketing materials or modifies the dining room, it should be cross-referenced against the brand book.

Social Media 419

Social Media Book Customer Experience Design 419

Modern Restaurant Management

APRIL 27, 2020

OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. During the crisis, they have: Created tools for restaurants to quickly adjust their books and notify diners.

Food Safety 578

Food Safety Document Guest Recovery Download 578