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As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. Here’s the top five trends I see shaping the industry in 2025, starting with the growing role of automation.
2025 is as nuanced a year as brands have ever seen with consumers behaving and setting expectations in opposing ways. From mobile wallets and contactless payments to QR codes and autonomous delivery systems, consumers expect their interactions with brands to be effortless.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Heres why ignoring restaurant marketing in 2025 is a mistake you cant afford to make: 1. A strong online presence means more visibility, more orders, and, ultimately, more revenue.
The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020. percent from 2025 to 2033 and reach US$ 345.6
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. POS Systems: The All-in-One Solution for Restaurant Operations In 2025, POS technology is more advanced than ever before, offering all-in-one solutions that integrate various aspects of restaurant management.
23, 2025 Facebook Twitter LinkedIn The restaurant tech vocabulary keeps expanding. Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” The coffee giant is licensing the company’s order fulfillment tech while also bringing aboard Empower’s six engineers.
With the 2025 BoP auction scheduled for 6 August, all eyes will be on the bidders of the 97- and 98-point coffees, as many eagerly anticipate the extent of the prices they’re willing to pay. Top stories of the week Mon, 9 Jun – Gesha scores 98 points at 2025 BoP. million 60kg bags. Cecafé reports that Brazil has so far exported 42.9
From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line.
17, 2025 Facebook Twitter LinkedIn Greenlanes have no dine-in seating. That model allows the chain to invest more labor in the kitchen, where car-friendly salads and wraps are made to order. Entrée salads can be ordered as a wrap for drivers to eat one handed, for example. By Lisa Jennings on Jun. Photo courtesy of Greenlane.
11, 2025 Facebook Twitter LinkedIn DoorDash also unveiled AI-powered ad targeting. These ads will direct back to a restaurants’ DoorDash ordering page. In the future, they could also link to a restaurants’ own website if they use DoorDash’s Storefront online ordering system, Samolis said. By Joe Guszkowski on Jun.
In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires. Heres a look at the restaurant trends that will shape hotel and resort dining in 2025 and beyond.
Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Methodology: Grubhub took a look at order trends on its platform from January 1 – June 20, 2020, as compared to the same timeframe in 2019 to find the top items rising in popularity so far.
In 2025, staying competitive means embracing digital payment trends. The Cashless Restaurant Revolution: Why Restaurants Are Going Cashless in 2025 In the ever-evolving landscape of the restaurant industry, the concept of not leading with a “pay with cash” option has emerged as a transformative trend.
Better Loss Prevention in 2025 Three steps QSRs can take right now for easier workflow and better results by Rachel Auer As we enter a new year, loss prevention continues to be one of the most popular topics of conversation among QSR owners. YOY and up 372% since 2020 Mobile is up 66.9% Step 2: Regain control of delivery data.
“With almost 40 million alcoholic drinks sold weekly in America’s casual dining chains, small $ gains per beverage order can very quickly add up to some serious revenue gains. This signals that the mobileorder-ahead, curbside pickup and delivery capabilities that gained traction during the pandemic are here to stay.
If a diner always orders vegan dishes, they should receive updates on vegan specials. Mobile Optimization: The Pocket Sommelier With mobile searches surpassing desktop, it’s essential to: Streamline the booking process. Offer exclusive discounts on app-based orders. Writing about the local sourcing of your ingredients.
The National Restaurant Association Show is always a highlight of the year for anyone in foodservice and the 2025 edition made one thing clear: restaurants are embracing change like never before. Guests want to order how and when they want, with minimal friction, and they expect the tech to “just work.”
An online ordering system is table stakes for every restaurant these days. But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report.
The key is consistency: both in terms of the sources of feedback you analyze and – crucially – HOW you analyze it. If you analyze different feedback sources using different tools or methodologies, dont expect to get a clear picture. This means ensuring you incorporate different review channels and survey responses.
The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. SevenRooms launched Contactless Order & Pay, streamlining the in-restaurant ordering and payments experience for guests.
Is your staff constantly battling long wait times, confused orders, or slow transactions? Order Errors : Miscommunication between servers and the kitchen leads to costly mistakes. Disconnected Systems : Managing multiple ordersources without integration causes confusion. Lavu POS Review 2025 1.
Businesses and workplaces can purchase bulk orders through UCC Direct. The new platform also includes low minimum order quantities for smaller businesses. The Colombian Coffee Quality Triangle certifies that coffee is fully sourced from Colombia. Vietnam to replant more than 107,000ha of coffee trees by 2025.
We have set a target to save our customers $1bn by 2025, and this investment will accelerate our technology development and business development approach to help achieve this ambition.” " Guests use their cellphones to see all menu items, order and pay. . "While ” Marc Zornes. ” Burger Hero.
Ingredients are clean and sourced from local vendors whenever possible, and the menu is designed to support vegan, gluten-free, and Halal diets in an effort to accommodate all guests, no matter their dietary preferences. Taco Bell committed to making all consumer-facing packaging recyclable, compostable or reusable by 2025 worldwide.
The quick-service restaurant (QSR) industry has always been fast-paced and ever-changing, but 2025 marks a pivotal year of transformation. QSR Trends in 2025 The QSR landscape in 2025 is characterized by significant changes that go beyond operational efficiencies. Another key trend is menu diversification.
” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. HnB develops other retail and restaurant brands, including Mobil truck stops.
She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. The location is already offering online ordering for pickup and delivery through the Curry Up Now App and is already seeing a very healthy out the door and catering business. – and beyond.”
The coffees are sourced from the southern Jizan region. Starbucks co-founder Zev Siegl partnered with the platform to help source and roast the coffees. Mobileordering app Orda partners with DoorDash. The app allows customers to order and pay at coffee shops, as well as receiving rewards from their purchases.
The coffee chain plans to install the Clover Vertica to all company-owned US locations by 2025. Peetnik Rewards members can also purchase the Hazelnut Cold Brew Oat Latte through the mobile app. Nia sources coffee directly from female farmers in Africa. COFE App acquires coffee ordering platform Kaffeen.
While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose. The honeygrow model is built for contactless ordering and delivery.
Get ready to take your quick-service restaurant to the next level in 2025 and beyond. Qu’s Winter Product Highlights offer diverse ordering options that bridge the physical and digital divide, including smarter drive-thru ordering, expanded online ordering (with curbside and tableside options), and more personalized kiosk ordering.
Happily, there are sources of funding out there for community-focused projects that aim to give something back to the local food community. aims to add $1 million in value to local food production, create 246 jobs, and have an economic impact of $15 million by 2025. Bootstrapping a shared commercial kitchen is never easy.
As we approach 2025, several groundbreaking innovations, including franchisee innovation, are reshaping the franchise landscape. Meanwhile, automation in order processing and robotics in food preparation are helping franchises address labor challenges and increase efficiency.
Online food ordering has been booming for the past two years on the back of changing customer preferences. According to Statista , the revenue from online food ordering channels is expected to grow at a robust CAGR of 10.39% between 2021 and 2025. Source: PYMNTS.com. High Order-Based Commission.
Papa John’s BBQ No Chicken Vegan Pizza Source: gulfnews. Papa John’s has been one of the first brands to establish their own website, online ordering system, and mobile app, long before the pandemic. Mastering the Art of Customer Retention .
And more and more often, whether we realize it or not, it’s also where we’re ordering our food. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.) They are also able to offer orders for pick-up from their physical location. Therefore, they operate behind the scenes and out of sight.
Some good news: A lower percentage of operators found sourcing and hiring a top pain point (12 percent), dropping three percentage points. Growth & Expansion On The Menu for 2025 Restaurant operators are feeling similarly confident about opening a new location within the next six to 12 months. percent.
With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders. IMARC Group , 2022) Global food ordering is expected to top $365 billion by 2030. ( billion by 2028.
Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. Mobileordering trends. 1 reason Americans use mobileordering?
Taylor brings deep experience in restaurant off-premise ordering and extensive executive leadership experience in both startup and growth-oriented businesses. As Co-founder and CEO of Splick-it, Taylor grew the company from inception to an industry leader that processed more than $1billion of off-premise restaurant orders.
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