Modern Restaurant Management

OCTOBER 29, 2024

A GFK study of over 12,000 adults across 12 countries, found that more shopping journeys that lead to purchases start on Meta technologies than on any other platform 2 , and for restaurants specifically, Meta ads were the second highest contributor to incremental sales after TV 3. Meta Study, June 2024. Talk about a cherry on top!

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We've reached a point where we're recognizing the value and limits of these technologies.

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2024 Food Safety Fast Casual Insurance 493

Modern Restaurant Management

OCTOBER 28, 2024

From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential. Integration headaches persist: 44 percent of restaurant IT departments still struggle to integrate legacy systems with new technologies.

Point of Sale 445

Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

DECEMBER 26, 2024

Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles. However, the rise of technology introduces new vulnerabilities, particularly in cybersecurity.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

JUNE 26, 2025

With the right combination of technology and training, hospitality operators can protect themselves while also remaining compliant, even on one of the busiest nights of the year. Venues can explore a range of scanning technologies designed specifically for bars and hospitality settings to strengthen compliance and security.

License 419

License Document Training Hospitality 419

Modern Restaurant Management

NOVEMBER 21, 2024

We saw this play out just weeks ago when Hurricane Milton swept through Florida in early October 2024, following closely on the heels of September's Hurricane Helene. The Power of Cloud-Based Operations Perhaps the most impressive advances are in cloud technology. It's a small comfort, but sometimes those matter most.

Technology 221

Technology Food Supply Small Business Events 221

Modern Restaurant Management

JANUARY 29, 2025

This devastating disease has led to the culling of over 20 million egg-laying hens in the last quarter of 2024 alone. Unlike localized contamination incidents—such as the recall of 10,800 units of Kirkland Signature Organic Pasture Raised Eggs due to Salmonella concerns in late 2024—the impact of HPAI is far-reaching.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Technology will be used to make the experience frictionless and interactive at the same time. So, what’s the solution?

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2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. 2024’s Outlook: Positive The restaurant industry is cautiously optimistic as we head into the new year.

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2024 2023 Back of House 2022 506

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

JUNE 27, 2025

percent in 2024 — falling short of the 4.1 Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78. percent in 2024, providing openings for popular brands like Raising Cane’s and Wingstop. At the same time, U.S. chain sales grew just 3.1

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

DECEMBER 30, 2024

After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. It’s time to stop chasing the latest trends and double down on strategies that ensure technology and operations seamlessly work together to improve customer satisfaction.

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2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

NOVEMBER 25, 2024

To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions. Key Study Insights As participants placed orders from identical menus, RMS used eye-tracking technology to track where they focused.

Pricing 446

Pricing Food Airlines Point of Sale 446

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). Restaurateurs are not only investing in AI to address labor challenges – more established automation tools are also on the agenda in 2024.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

APRIL 7, 2025

As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. The most successful restaurant chains in today's digital race understand that piecemeal technology adoption is no longer sufficient.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

OCTOBER 15, 2024

The constant evolution of technology is no doubt to credit. Case in point, on August 28, 2024, Steak ‘n Shake was named in a putative class action lawsuit in the United States District Court for the Northern District of Illinois, captioned Massel v. The efficiency and cost-savings to be had with biometric technology is evident.

Serving 418

Serving Restaurant Law Employee Relations Technology 418

Goliath Consulting

JUNE 28, 2025

Beyond labor savings, robotics also helps meet increasing hygiene expectations and throughput demands ( Middleby, 2024 ; FastCasual, 2021 ). P-Robo speeds up pasta preparation while maintaining consistent quality ( Goliath Consulting, 2024 ; Middleby, 2024 ). Middleby.com , 16 July 2024. Chowbus.com , 2024.

Front of House 195

Front of House Operations 2025 2024 195

Modern Restaurant Management

NOVEMBER 12, 2024

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. Tech Solutions for Severe Weather Preparedness Technology is another component that can aid severe weather preparedness for restaurants.

Training 473

Training Communication 2025 2024 473

Modern Restaurant Management

APRIL 8, 2025

"While technology has the potential to enhance the dining experience, the research shows that AI integration isn’t a top priority for most consumers,” said Carly Fink, President, Head of Research & Strategy for Provoke Insights.“Patrons

2025 417

2025 Consumer Goods Fast Casual Seasonal Menu 417

EATER

NOVEMBER 15, 2024

That trajectory follows the plans that CEO and founder Marc Lore detailed earlier this year: to expand from 11 locations in March 2024 to 35 by the end of year to 90 by the end of 2025. As of March 2024, Wonder offered “as many as 500 items available for order at a given Wonder, across 28 distinct menus,” according to the New York Times.

Food 300

Food 2024 2023 Food Order 300

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

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2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

MAY 9, 2025

Balancing Innovation with Operational Efficiency While technology and innovation have been game-changers for the restaurant industry, there’s a balance to strike to ensure it’s not just innovation for innovation’s sake. Investing in Your People Great technology is only as strong as the people behind it.

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Leadership Innovation Technology 2024 251

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

FEBRUARY 25, 2025

SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. This technology can boost reservations and foster customer loyalty by promptly addressing inquiries and facilitating bookings. restaurant industry risks losing approximately $6.9

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

DECEMBER 2, 2024

One would think that, in 2024, foodborne illnesses would be a thing of the past. After all, our technology has evolved to be better than we ever could have predicted. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

DECEMBER 31, 2024

Dash from the Past DoorDash unveiled their annual Dash From The Past 2024 Trends Highlights – packed with fun, unique insights from the year! Top Purchases For 2024’s Most Memorable Moments Serving Looks : After weeks of watching the pros at the US Open, consumers felt inspired to hit the courts themselves.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 17, 2025

In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've A major milestone in our evolution came in October 2024 when Tock was acquired by American Express and began the process of working toward a unified future in hospitality with our sister brand Resy.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

APRIL 14, 2025

61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. Technology that once felt futuristic is quickly becoming standard. Phygital technologies, particularly self-service kiosks and unified digital ordering channels, are pivotal to this strategy.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

DECEMBER 23, 2024

Respond to every review, from human to human In 2024, responding to reviews has been non-negotiable, but in 2025 that won’t be enough and only restaurants who respond to reviews properly will stand out among loyal customers. And that’s what we have technology, to make this job easy and, why not, even fun, for us.

2025 308

2025 SEO Social Media Front of House 308

Restaurant Business

JULY 3, 2025

News acquisitions technology Restaurant Business Editor-in-Chief Jonathan Maze is a longtime industry journalist who writes about restaurant finance, mergers and acquisitions and the economy, with a particular focus on quick-service restaurants. per share for the online ordering and payment company just four years after Olo went public.

Leadership 233

Leadership Mobile Ordering 2025 Online Ordering 233

Restaurant Business

JUNE 17, 2025

billion in 2024 and are expected to top $3 trillion by 2028, the report said. Salad is rising as the next drive-thru concept Technology Tech supplier SpotOn launches a mobile app to compete with aggregators Food C-stores are stealing fast-food tactics. C-store foodservice grew 5% last year and is on pace to grow another 5.7%

Food 274

Food Fast Casual Leadership Loyalty Program 274

Modern Restaurant Management

DECEMBER 28, 2023

In a world marked by technological progress, artificial intelligence (AI) emerges as a game changer. According to Business Insider , 60 percent of restaurants who implemented AI technology say it's critical in improving their supply chain process. But AI powered technologies are not limited to kitchen operations.

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2024 Dietary Restrictions Customer Experience Customer Service 309