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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. Due to the manual review process and human intervention required, the process could take days before an interview was scheduled with a hiring manager.

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The Strain of Success: How the Labor Shortage Is Affecting America’s Restaurants

Modern Restaurant Management

That means if every job seeker were hired, a million positions would remain unfilled. could be on the horizon , with nearly three in ten workers expected to quit their jobs by the end of 2024. According to the most recent Department of Labor report, there are more than 8.2 million job openings in the United States, yet only about 7.2

2024 415
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From acqui-hire to vaporware: The new restaurant tech ABCs

Restaurant Business

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Starbucks’ deal with Empower Delivery fits the acqui-hire framework. Previously, Starbucks hired Empower CEO Meredith Sandland as its new chief store development officer under CEO Brian Niccol.

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2024 Emergency Planning for Restaurants

Modern Restaurant Management

Ahead of 2024, we will share the all-too-common disasters that can strike restaurants from fires to civil unrest to water damage with pragmatic and proactive tips that can help curb the repercussions. Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service.

2024 475
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10 HR Metrics to Track in 2024

Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024. Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates.

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JBF Study: Independent Restaurants Are Actively Evolving

Modern Restaurant Management

Revenue growth in 2024 was largely driven by menu price adjustments. Although concerns about customer sensitivity influenced pricing decisions, only 9 percent of restaurants did not change prices in 2024, down 19 percent from 2023, indicating a stronger shift towards strategic price increases. Labor costs continue to rise.

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How to Safeguard Your Restaurant in the Face of Severe Weather 

Modern Restaurant Management

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. Also, incorporating a severe weather preparedness plan into new hiring training and posting it in break rooms and common areas ensures staff are informed and prepared.

Training 474