Modern Restaurant Management

FEBRUARY 24, 2025

Only 14 percent of respondents described business performance as poor/very poor, which was down from 23 percent in 2023. Notably, 92 percent of respondents reported increasing staff wages in 2024, up from 84 percent in 2023, reflecting the ongoing rising cost of labor. Labor costs continue to rise.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Operations will continue to be simplified despite digital experiences expansion. The “restaurant anywhere” experience will expand. For part two, click here.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 30, 2022

Between supply chain issues, staffing challenges and increasing operation costs, restaurants have had to re-examine roles and responsibilities for employees and lean into technology to increase operational efficiency. As restaurants expand and add new locations, many have had to adapt to navigate these uncertain economic conditions.

Technology 520

Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

APRIL 16, 2025

With food and overall costs climbing, owners and managers are finding creative ways to reduce expenses and manage their spending more efficiently. A new report highlights the need to assess this spending, with operators spending 34 percent more on food than last year. Restaurants nationwide are facing growing uncertainty.

Back of House 251

Back of House Waste Food Supply Transportation 251

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

OCTOBER 23, 2024

We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. “Waffle-omics” is a term we use at Golden Waffles. It’s a favorite of ours and pretty straightforward.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs.

Food 281

Food Fast Casual Leadership Loyalty Program 281

EATER

OCTOBER 21, 2024

The most accurate measure of land or CO2 “saved” by ordering a PLNT Burger is only attained if every purchase were originally intended to be for a fast-food beef burger instead. Nor has eating plant-based meat even made a significant impact on beef production, according to a 2023 report. Congratulations. So he took action.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. As they grapple with rising costs across their supply chain, 71 percent of restaurants plan to increase prices this year.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. That's why we instituted lower-priced lunch specials and made other adjustments.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

Front of House 528

Front of House Back of House Online Ordering Food Order 528

Culinary Cues

MARCH 16, 2025

How can we stay in business when customers have no interest in leaving their homes? Eventually we figured it out (to some degree) but in the process lost an enormous number of restaurants from 2020 2023. The supply chain is fragile and now with imposed tariffs this may become an even greater concern. Do you remember this?

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

JANUARY 30, 2023

Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs. This migration could be a goldmine for casual/fast food brands if only they had the people to support them.

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. These innovations were pivotal in safeguarding the safety of customers and foods.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The discussion included food, beverage, nutrition, lifestyle and unique aspects of boutique and high volume foodservice.

2024 474

2024 Food Truck Fast Casual Allergens 474

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. Green Restaurant and Slow Food were others we considered.

Certification 221

Certification Fast Casual Government Front of House 221

Modern Restaurant Management

MAY 9, 2023

From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

Mobile Ordering 444

Mobile Ordering Customer Experience Food Order Seasonal Menu 444

Modern Restaurant Management

JANUARY 20, 2023

Learn how the foodservice industry can stay competitive and fresh amid widespread food and labor shortages. As consumers watch food prices continue to rise, the demand for cost-effective meal solutions are prompting c-stores, full-service, and quick-service restaurants to increase their offerings. Consistency is key.

Food 419

Food Food Supply Food Safety Customer Service 419

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Indoor dining closures, staff shortages and the supply chain are ongoing issues, especially as the Delta and Omicron variants continue to spread.

Technology 418

Technology Online Ordering Front of House Back of House 418

EATER

AUGUST 20, 2024

Lille Allen Brands like Fly By Jing and Bachan’s are reaching a whole new audience from the shelves of the ultimate big-box store The last decade or so has been a golden era for cool food products sold directly to consumers online. With more than 4,600 stores across the United States, Walmart is the definition of a retail behemoth.

Retail 305

Retail Point of Sale Food Supply 2023 305

Restaurant Business

JUNE 11, 2025

The Atlanta-based company is hoping that more modern food and restaurants will help its brands break through with younger consumers. And, like the rest of family dining, they have been losing customers. That means you can now get boba at Perkins. By Joe Guszkowski on Jun. Systemwide sales fell 5.3% at Perkins last year and 6.4%

Fast Casual 191

Fast Casual Front of House Back of House Leadership 191

Modern Restaurant Management

JANUARY 13, 2023

This promotion is just one way Slice Factory exemplifies food and family being at the heart of the brand. We developed our revolutionary concept and one-of-a-kind experience in order to bring something unique to customers and are continuing to innovate our brand every day.” Currently, Jumbo Slices range from $6.49

2023 251

2023 Menu Back of House Seasonal Menu 251

Culinary Cues

JUNE 14, 2022

Let’s begin with some facts about the business of serving food: There are more than 1 million restaurant locations in the United States. Supply chain challenges are not going away as production and logistics catch-up. The independent restaurant of 2023 and beyond must be a place that does what large corporations can’t or won’t do.

Fine Dining 474

Fine Dining Food Supply Customer Service Presentation 474

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. Super Bowl 2023 Promotion Ideas for Bars and Restaurants 1.

Specials 195

Specials 2023 Social Media Email Marketing 195

Restaurant Business

JUNE 13, 2025

With more than 25-years of experience, Secor previously served as senior vice president of operations and training at GoTo Foods. He joined the restaurant in 2023 after working in Washington, D.C. Consumers still want great in-store experiences, even if they don’t always use them. By Restaurant Business Staff on Jun.

Leadership 162

Leadership 2025 Email Marketing Magazine 162

Modern Restaurant Management

NOVEMBER 8, 2022

" Conversations Behind the Kitchen Door: 50 American Chefs Chart Today’s Food Culture " by Emmanuel Laroche offers insights from leading chefs and readers will walk away with advice and inspiration from noted chefs, restaurant owners, bartenders, and industry leaders, all of whom have shared their stories in their own words.

Food 450

Food Book Travel Leadership 450

Goliath Consulting

JUNE 21, 2022

Since the war between Ukraine and Russia started, there has been intensified supply chain problems with food and other items. 1 Since this supply chain has been disrupted, the US, UK, Indonesia, Germany, Netherlands, and India have faced significant difficulties locating sunflower and vegetable oils. Grain Shortage.

Supplies 195

Supplies 2023 Food Supply Agriculture 195

Perfect Daily Grind

JANUARY 13, 2023

Carroll has 25 years’ experience working in the retail, foodservice, and out-of-home sectors, and will initially focus on expanding Oatly’s foodservice and OOH partnerships. Sigep 2023 to host seven Italian National Coffee Championships from 21 to 25 January. Dutch Bros projects total 2023 revenue to be US $1 billion.

2023 183

2023 Events Website Management Leadership 183

EATER

SEPTEMBER 30, 2024

When supply infrastructure falters due to climate change, chefs and restaurant owners need to get creative This story was produced in collaboration with Civil Eats. Yet global warming is steadily affecting fisheries and farms around the world and the foods they yield. Climate change has affected the supply of other foods, too.

Food Supply 305

Food Supply Pricing Agriculture Supplies 305

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchising 471

Franchising Franchise Food Fast Casual 471

Perfect Daily Grind

JULY 8, 2025

The cleanliness of a coffee shop makes a huge first impression on customers. While cleanliness shapes a cafe’s reputation from a customer’s perspective, the unseen practices behind the bar have far broader implications for equipment longevity , coffee quality, and customer and staff health.

Equipment 111

Equipment Café Food Safety Beverage 111

EATER

SEPTEMBER 11, 2024

Lille Allen Six chefs and restaurant owners from across the country explain why restaurants feel so expensive right now, and how they’re coping with high prices and customer complaints Dining out involves calculating the intangible: What is hospitality worth to you? The food was great,” we say, “but.” We are eating out less often.

Pricing 363

Pricing Back of House Food Order Front of House 363

Perfect Daily Grind

JUNE 15, 2025

Brands are forced to strike a balance between quality, value, and customer service. As third wave and specialty coffee proliferated in the late 2000s, the way that coffee brands communicated with their customers changed significantly. Print and offline marketing remain crucial tools. The impact of AI on SEO is most notable.

Marketing 123

Marketing Email Marketing Social Media SEO 123

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. And because our food travels so well, guests never have to choose between quality and convenience."

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474