Modern Restaurant Management

OCTOBER 9, 2024

With the post-pandemic return-to-office, business catering is in full swing. But business catering is a different beast requiring different menus, operations, and technology. What are the primary differences in business catering vs. party catering? Business catering is complex and high stakes.

Catering 221

Catering Dietary Restrictions Seasonal Menu Tip Distribution 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Here are some of their insights. – Christine Barone, President, Dutch Bros.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Total tips averaged 18.9

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

2024 508

2024 Online Ordering Website Management 2023 508

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

MARCH 4, 2024

As traffic slows, how do restaurant operators keep and capture customers? By Generation Beyond deals, loyalty program incentives and the ability to customize, the generations enjoy slightly different aspects of their favorite brand’s app. First, a reminder to use an app’s agility to understand and cater to your customers.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. hostess, busser, bar-back) can give current employees extra hands to prepare for service or handle customers during high-traffic times. For instance, hiring support for current staff (i.e.,

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

SEPTEMBER 12, 2024

Every restaurant’s mission is to get customers in the door and then keep them coming back for more. The recurring business these programs drive ultimately helps increase revenue while fostering customer loyalty. Locale: Consider the cultural identity of your restaurant’s location and the community ties customers may have.

Loyalty Program 447

Loyalty Program Merchandise Customer Service Customer Experience 447

Modern Restaurant Management

NOVEMBER 27, 2024

The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S., Among full service operators, about half reported automating everyday business operations, with online ordering (57 percent) being the most common automation, followed by invoicing (54 percent) and email marketing (53 percent).

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. An added benefit: restaurants can also capture and analyze valuable customer data. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

JANUARY 13, 2023

” To redeem their prize, guests must bring back their unopened “Thank You” envelope to any full-service CPK location between January 16 and April 23 and have a CPK restaurant manager open it. The best part is every card is a winner!” ” The Royal Silencer. Three family-sized sides.

2023 251

2023 Menu Back of House Seasonal Menu 251

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Restaurateurs say that right now, nearly 20 percent of their revenue stems from products and services outside of their core restaurant offerings. Top 100 Places to Eat in the U.S.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

MAY 5, 2021

For standalone restaurant locations to caterers to food halls to drive-thrus, even food co-packers and storage facilities, solar power could significantly reduce, if not altogether avoid, this problem for restaurants. It drops to 22 percent in 2023 and after that, it drops to 10 percent. Community Relations.

Food Supply 579

Food Supply Employee Relations Waste Leadership 579

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. from 2023 to 2030. from 2023 to 2030.

Delivery 147

Delivery Loyalty Program Food Food Order 147

Modern Restaurant Management

JANUARY 2, 2024

With products now cleared for consumer sale in both the United States and Singapore, the cultivated meat industry is moving from proof of concept and early-stage R&D to a focus on demonstrating scalability, sustainable unit economics, and consumer and customer demand.

2024 493

2024 Food Safety Insurance Fast Casual 493

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. The study identifies 4-5 clear opportunities for each brand to enhance the overall customer experience.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. The rewards could be sweet; Mastercard’s Spending Pulse report projects that 2023 holiday spending at restaurants will be 5.4 percent more than in 2022.

Equipment 294

Equipment Customer Experience Customer Service 2023 294

EATER

APRIL 28, 2023

Freeman’s boundary-pushing menu at Cadence has earned her James Beard Award semifinalist nods for Emerging Chef in 2022 and Best Chef: New York State in 2023 — but she hasn’t become remotely complacent. I cater events and private dinner parties, too. Just regular people skills, customer service. And it just grew.

Front of House 323

Front of House Back of House Sports Education 323

Modern Restaurant Management

NOVEMBER 15, 2023

Heading into the end of 2023, two-thirds of consumer households (64 percent) planned to spend at the same levels with restaurants as they did over the second and third quarters of the year. Conversely, speed of service was identified as a key factor by 32 percent of households with children but only 21 percent of households without.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. But that was the 90s.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

EATER

SEPTEMBER 30, 2024

Andina sources them mostly from Mexico, where a perfect storm of colder weather , floods , and price manipulations by drug cartels caused prices to fluctuate between $37 and $67 from July 2023 to July 2024. Everything from internet connections to waste removal services has gotten more expensive.

Food Supply 312

Food Supply Agriculture Pricing Supplies 312

ChowNow

JUNE 3, 2024

In fact, restaurants and bars saw a summer spending surge from May to July 2023— sales jumped 11.8% Offer Takeout Specials and Cater to Large Orders Summer is the season for graduations, parties, and barbecues. Catering Options: Advertise your catering services for larger events. in July, and 9.5%

Social Media 195

Social Media Seasonal Menu Outdoor Catering 195

Modern Restaurant Management

SEPTEMBER 27, 2024

A 2023 study by Toast found that 30 percent of staff in the restaurant industry are at risk of leaving in the next two years, highlighting an equally concerning high turnover rate within this sector. From 2023, consumer spending has been steadily increasing and is set to continue into 2025. Washington D.C.’s

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

7 Shifts

JUNE 16, 2024

million worldwide, and in 2023, there were about 749,404 restaurants in the United States alone. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

EATER

MAY 9, 2023

Ria Osborne How to throw the ultimate restaurant wedding — plus, how one restaurant couple is doing it right For the couple who loves food, having a wedding in a restaurant makes sense: The food, the drinks, and the ambience are all right there, without having to roll the dice on an unknown caterer.

Back of House 246

Back of House Events Front of House Beverage 246

The Rail

JANUARY 9, 2024

A new report from Bank of America revealed that silver spenders are the only generation who increased their consumer spending in 2023. This is guaranteed to attract older customers. Train Staff to be Friendly and Attentive Though it may be a stereotype, older generations can be a bit more persnickety about things like customer service.

Loyalty Program 147

Loyalty Program Social Media Website Management Back of House 147

Goliath Consulting

MARCH 20, 2023

Some pop-up restaurants may already be a part of an existing restaurant or a catering or delivery service. This limited availability creates buzz and a sense of urgency for potential customers to try and snag a few items from the menu before the pop-up restaurants disappear from a location close to them.

Social Media 195

Social Media Email Marketing Equipment Menu 195

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Three Knoxville locations are slated to open in Fall 2022 and Winter 2023.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

The Restaurant Group

DECEMBER 29, 2023

In 2023, the restaurant industry faced challenges and opportunities in the lingering aftermath of the COVID crisis, with the impact further shaped by emerging 2023 food trends. Dining experiences in 2023 transcended food and crossed over to active play, creating a hip fusion embraced by niche markets. Eat’s a New Day!

2023 78

2023 Fast Casual Food 2024 78

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Starbucks and McDonald’s were also the leaders when it came to customer loyalty or visits per visitor with customer visited 2.4 For customers, they are a given. percent at hotels.

2019 323

2019 Compost Mobile Ordering Point of Sale 323