7 Shifts

SEPTEMBER 21, 2023

The shrunken labor pool inflation, turnover, and technology, all make up the stew that operating a restaurant is in 2023. But those who are qualified to speak on the subject are the ones doing the work day in and day out trying to untangle the web that is restaurant management in 2023 and beyond.

2023 397

2023 Hiring Leadership Fast Casual 397

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Total tips averaged 18.9

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

APRIL 16, 2025

In addition, these systems allow precise temperature and carbonation control, allowing restaurants to cater to the needs of customers. With lower operational costs and no recurring expenses for bottled water delivery, restaurants and businesses can see substantial savings over time. According to the U.S.-based

Back of House 252

Back of House Food Supply Waste Transportation 252

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023. In 2023, we experienced unprecedented shifts in consumer behavior amidst broader macroeconomic conditions like inflation.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

OCTOBER 16, 2023

More closures in 2023 could reduce the number of restaurants to about 630,000 locations. In August 2023, only eight percent of consumers we surveyed say they do not eat out, so dining out is “in” again. In Causeway Solutions’ September 2023 survey*, we asked more than 800 U.S.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

JANUARY 13, 2023

Designed to serve up to 12 people, the box provides a convenient, compact and stress-free catering option that even includes the serving materials. “Menu innovation sits at the forefront of our plans for 2023,” said Mark Parmerlee, president and chairman of Golden Chick. Three family-sized sides. ”

2023 251

2023 Menu Back of House Seasonal Menu 251

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

JULY 31, 2024

They found interest in pumpkin knows no bounds, with all types of establishments adding it to their menus, including cafes, diners, pubs, bakeries, cider works, bars, and even restaurants catering to specific dietary preferences. in June 2023 to $9.68 in June 2023 to $6.00 With the pumpkin spice market forecast to be worth $2.4

Seasonal Menu 474

Seasonal Menu Point of Sale Email Marketing 2024 474

Modern Restaurant Management

JANUARY 31, 2025

The focus on offering a wider variety of prepared and ready-to-eat food items is clearly paying off, as c-stores registered record sales in 2023. An analysis of insurance claims processed in 2024 compared to 2023 shows a 4.4 percent decrease in claims.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

JANUARY 10, 2024

Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. percent below pre-pandemic levels as of the start of 2023, resulting in a staggering 450,000 job openings compared to 2019.

Hospitality 489

Hospitality Operations Dietary Restrictions 2023 489

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. Labor : From a labor standpoint, 2023 was a relatively good year for operators. While profit margins were down in 2023, there were lots of signs that the industry is heading in the right direction.

2024 508

2024 Online Ordering Website Management 2023 508

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Vanilla isn’t for everyone In 2023, marketing took a cue from the ice cream parlor, embracing segmentation with the same precision as a sundae artisan.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. This is especially true as restaurants prepare for another uncertain holiday season. Slowed Seasonal Hiring Is Still Hiring.

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

NOVEMBER 27, 2024

How operators are catering to their customers online Off-Premise Sales on the Rise : Ninety-nine percent of operators use at least one online ordering platform, with 39 percent offering a direct online ordering option. There were 11 percent more transactions on Thanksgiving Eve than on the average Wednesday in 2023.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. Upgraded Offerings in Catering and Hospitality – Customers are looking for upscale options and customization for special events.

2024 474

2024 Food Truck Fast Casual Allergens 474

EATER

JANUARY 9, 2023

After a fitful 2022, when a wave of pent-up wanderlust crashed over hot destinations, overwhelming hotels and airlines, 2023 seems like a chance to give up revenge travel and reset. We’re taking our time while traveling this year. Priyadarshini Chatterjee. Map: The 31 Essential Kolkata Restaurants. Shutterstock. Shutterstock. Shutterstock.

2023 246

2023 Travel Front of House Dine-in 246

Modern Restaurant Management

MAY 5, 2021

For standalone restaurant locations to caterers to food halls to drive-thrus, even food co-packers and storage facilities, solar power could significantly reduce, if not altogether avoid, this problem for restaurants. It drops to 22 percent in 2023 and after that, it drops to 10 percent. Community Relations.

Employee Relations 579

Employee Relations Food Supply Waste Leadership 579

Modern Restaurant Management

MAY 31, 2024

Feeding the Workplace ezCater revealed findings from its second annual “ Feeding the Workplace ” report during its Catering Growth Forum at the 2024 Food On Demand Conference. Today, food for work is expanding beyond traditional business catering, and more companies are using restaurants as a cafeteria alternative.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

FEBRUARY 7, 2024

As Merriam-Webster's word of the year for 2023, authenticity is proving to be something that people of all generations search for now more than ever. Catering to a New Audience To capture Gen Z's taste buds and attention, restaurants must continually innovate their menus.

Social Media 493

Social Media Customer Experience Influencer Dine-in 493

Modern Restaurant Management

SEPTEMBER 12, 2024

When customers feel that the restaurant understands and caters to their individual tastes, it fosters a sense of loyalty and belonging, making them more likely to return. In fact, a 2023 study from ASI reported that the average branded t-shirt garners 5,053 impressions over its lifetime.

Loyalty Program 447

Loyalty Program Merchandise Customer Service Customer Experience 447

Modern Restaurant Management

MAY 23, 2023

Interestingly, 55 percent of consumers now consider takeout and delivery essential, according to NRA's 2023 State of the Restaurant Industry Report. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

FEBRUARY 5, 2024

Highlights from this year’s study, which surveyed more than 1,100 consumers in November of 2023, included: Gift Card Spend Returning to Normal – Consumers said that gift card spending is bouncing back, with 69 percent of consumers purchasing the same amount of gift cards or more in 2023 compared to 2022. percent in 2023.

2024 492

2024 Loyalty Program Food Order 2030 492

7 Shifts

APRIL 29, 2021

You can use the funds to cover expenses incurred from February 15, 2020 until March 11, 2023.Expenses Note for businesses who opened in 2020: the Applicant's original business model should have contemplated at least 33.00% of gross receipts in onsite sales to the public.). Who is eligible to receive grants? This includes: Restaurants.

Restaurant Law 370

Restaurant Law Document Brewery Point of Sale 370

EATER

SEPTEMBER 12, 2023

Tipton-Martin makes each drink her own, each recipe headnote a dialogue across time and place with the Black caterers, bartenders, home cooks, socialites, and others who came before her. But Juke Joints isn’t simply a recitation of history.

2023 363

2023 Book Point of Sale Take-out 363

Modern Restaurant Management

FEBRUARY 28, 2023

To start 2023 on the right foot, here are four tactics restaurant owners can implement now to improve employee engagement at all levels, and subsequently increase long-term retention rates. #1: These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

APRIL 11, 2023

Yet, despite Statista predictions, National Restaurant Association’s 2023 State of the Industry Report revealed about one-third of restaurant operators say ghost kitchens will decline. The company is catering to changing customer needs and preferences and positioning itself as socially responsible and sustainable.

Customer Service 474

Customer Service Fast Casual Sustainability Customer Experience 474

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. QSRs can revolutionize the drive-thru experience and cater to the evolving needs of customers by combining digital solutions with traditional drive-thru infrastructure.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

DECEMBER 15, 2023

The rewards could be sweet; Mastercard’s Spending Pulse report projects that 2023 holiday spending at restaurants will be 5.4 On or Off-Premise, Experiences Must be Superior For the 2023 holidays, it’s important for restaurants to capture customers’ hearts even when those customers are out of sight.

Equipment 294

Equipment Customer Experience 2023 Customer Service 294

Modern Restaurant Management

JANUARY 2, 2024

” – Dean Drako, CEO of Eagle Eye Networks 2023 served up a year of resilience and innovation for restaurants, as they adapted to shifting landscapes and embraced new dining paradigms. The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies.

2024 493

2024 Fast Casual Insurance Food Safety 493

EATER

APRIL 28, 2023

Freeman’s boundary-pushing menu at Cadence has earned her James Beard Award semifinalist nods for Emerging Chef in 2022 and Best Chef: New York State in 2023 — but she hasn’t become remotely complacent. I cater events and private dinner parties, too. We’re trying to show our clientele a different way of eating.”

Front of House 321

Front of House Back of House Sports Events 321

Restaurant Business

JUNE 13, 2025

He joined the restaurant in 2023 after working in Washington, D.C. Most recently, Mason led operations at La Luce, a signature restaurant at Signia by Hilton Orlando Bonnet Creek. Oscar Bello is the new executive chef of Barn8 Restaurant & Bourbon Bar, where he previously served as chef de cuisine. Members help make our journalism possible.

Leadership 144

Leadership 2025 Email Marketing Magazine 144

The Rail

DECEMBER 2, 2024

from 2023 to 2030. Additionally, consider accessibility features, such as voice commands and compatibility with assistive technologies, to cater to a diverse audience. The numbers speak for themselves. The global online food delivery market size was valued at USD 221.65

Delivery 147

Delivery Loyalty Program Food Food Order 147

ChowNow

JUNE 3, 2024

In fact, restaurants and bars saw a summer spending surge from May to July 2023— sales jumped 11.8% Offer Takeout Specials and Cater to Large Orders Summer is the season for graduations, parties, and barbecues. Catering Options: Advertise your catering services for larger events. in July, and 9.5%

Social Media 195

Social Media Seasonal Menu Outdoor Catering 195

Modern Restaurant Management

NOVEMBER 15, 2023

Heading into the end of 2023, two-thirds of consumer households (64 percent) planned to spend at the same levels with restaurants as they did over the second and third quarters of the year. A return to work in offices and higher grocery prices due to continued inflation pressures are among the factors leading to nearly one in four U.S.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

EATER

OCTOBER 1, 2024

Joe’s knows how to cater to a stadium crowd; the restaurant also operates a stand at Arrowhead Stadium, home to the Kansas City Chiefs. “We “We had the Chicken Z-Man,” Martin says, referring to the famed smoked meat sandwich. It’s just as creamy but lighter than the beef. And the onion ring on top of the patty, you can’t forget about that!”

Sports 264

Sports Food Seasonal Menu Recruiting 264