Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Gen Z in particular, as a tech-savvy group, are experts when it comes to navigating mobile ordering experiences.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. The increasing threat of fraud, especially through spoofing, is also anticipated to drive the widespread adoption of secure mobile payment methods in the future.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Comparatively, 48 percent intend to automate additional on-premise functions (previously 41 percent in 2022).

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JANUARY 5, 2022

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. PYMNTS reports that about 55 percent of restaurants have adopted curbside pickup, and 50 percent provide mobile order-ahead options.

Technology 493

Technology Mobile Ordering Customer Experience Customer Service 493

Restaurant Business

JUNE 11, 2025

Launched in 2022, it is the fastest-growing retail media network in history, according to the company. These ads will direct back to a restaurants’ DoorDash ordering page. In the future, they could also link to a restaurants’ own website if they use DoorDash’s Storefront online ordering system, Samolis said.

Advertising 228

Advertising Fast Casual Social Media Leadership 228

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. During the pandemic, restaurants of all kinds embraced new technologies and innovative business models to deliver elevated service, curbside convenience, and a digitized consumer experience. It’s a tough time to be in the restaurant business. First-Rate Service.

Customer Experience 470

Customer Experience Online Ordering Customer Service Mobile Ordering 470

Modern Restaurant Management

OCTOBER 17, 2022

It was only after the Great Recession that businesses began to uncover the power of technology by developing mobile apps, self-service kiosks, and more. This includes computerized voice assistance in drive-through lines, personalized menus based on order history and dietary preferences, as well as customized menu suggestions.

2008 508

2008 Small Business Mobile Ordering Technology 508

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). An analysis of insurance claims processed in 2024 compared to 2023 shows a 4.4

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Upon entering flip’d, visitors can order from a digital kiosk or directly at the counter. flip'd by IHOP.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. In such a growth-driven market, integrating the latest smart kitchen configurations and streamlined service zones can substantially cut down order time.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294

Modern Restaurant Management

MAY 7, 2021

To showcase bold new flavors, On The Border has elevated its menu, and the innovative new dishes will be available for guests visiting North Point. On the ordering side, the brand improved its signage for to-go orders and is also planning to leverage technology with the rollout of a new online ordering system.

Franchise 433

Franchise Franchising Sustainability Fast Casual 433

Modern Restaurant Management

SEPTEMBER 15, 2021

Despite this, four in 10 Canadians are still tentative about eating in-person and plan to postpone their first in-person dining experience for anywhere between a few months of reopening, to sometime in 2022. 78 percent of Canadians have ordered delivery within six months prior to the survey. Delivering Excellence.

2021 447

2021 Retail Online Ordering Loyalty Program 447

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 450

Franchise Franchising Leadership Beverage 450

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. ” Delivering Jobs.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

Modern Restaurant Management

MARCH 11, 2020

” The 25th edition of Scoop features products designed to help bar-and-grill operators easily get creative and innovate with their menus, with elevated, upsell-worthy versions of their traditional bar-and-grill fare. Innovative Experiences. GFCO companies will have until 2022 to completely adopt the new mark on packaging.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

SEPTEMBER 10, 2021

” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. ” Goldberg has plans to add 15 new locations for Bangin’ Buns by the end of 2022. Brands restaurant, KFC.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

JULY 30, 2021

The new model will launch in 2022 and enables the company to advance work-life-balance for employees, while enhancing the workability and connectivity of the Restaurant Support Center teams. “We are impressed with Just Salad’s innovative approach to embedding zero-waste principles across their business.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

Catering 251

Catering 2024 2023 Guest Recovery 251

Perfect Daily Grind

MAY 13, 2022

The “bean-free coffee” manufacturer will launch its first product in the second quarter of 2022. First round of 2022 Canadian Barista Championships takes place in Toronto. Businesses and workplaces can purchase bulk orders through UCC Direct. Dutch Bros reports 2022 first quarter revenue up 54%. on 2021/22.

2022 158

2022 2025 Webinar Compost 158

Perfect Daily Grind

JANUARY 4, 2023

For centuries, convenience has been cited as one of the biggest drivers of growth and innovation across the global coffee industry. We’ve seen innovation after innovation, from the rise of instant coffee products in the 20th century to the growth of ready-to-drink (RTD) beverages and capsules.

Mobile Ordering 200

Mobile Ordering Beverage Customer Service Online Ordering 200

Modern Restaurant Management

JANUARY 13, 2023

“After 36+ years of serving innovative, California inspired cuisine, we are proud to have built an incredibly loyal and supportive CPK guest community, so we wanted to do something to show our appreciation as we kick off the new year,” said Ashley Ceraolo, SVP of Marketing at California Pizza Kitchen. Value Meal.

2023 251

2023 Menu Back of House Seasonal Menu 251

Perfect Daily Grind

MARCH 18, 2022

between 2022 and 2031. bio bean’s product received an award from the “cofinitive #21toWatch” campaign, which recognises global innovation and entrepreneurship. Blank Street aims to open two dozen UK locations by the end of 2022. Brazilian coffee farmers expected to use less fertiliser in 2022.

Pricing 167

Pricing Webinar 2022 Social Media 167

EATER

MAY 5, 2021

Even FastPass+, the complimentary system that allows guests to “reserve” spots in line in order to breezily board rides like Splash Mountain, is still paused, with queues operating first-come, first-served for the first time since the late 1990s — allowing for a level of park spontaneity we haven’t seen in years. Disney Dining. Kent Phillips.

Mobile Ordering 246

Mobile Ordering Hotels Reservations Outdoor 246

Qu

MARCH 28, 2025

This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation. An Edge computing architecture enables real-time, intelligent routing of orders to appropriate stations based on current conditions, not rigid rules.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. Mobile app sales are up 57.2 percent year over year.

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

The Restaurant Times

FEBRUARY 14, 2022

4 Cloud Kitchen Trends To Look For In 2022. Here are some cloud kitchen trends to look for in 2022. . I n essence, internet, ghost, or cloud kitchens are enterprises that do not have the physical capacity to serve walk-in clients and focus solely on delivery orders. Innovations And Investments . Source: Restaurant India.

2022 52

2022 Kitchen Safety Food Supply Food Safety 52

Restaurant365

MAY 25, 2022

According to the National Restaurant Association’s 2022 State of the Restaurant Industry, below is the percentage breakdown of adult (age 18+) consumers who say they would be likely to use the following options if they were offered by a restaurant in their area they patronize: Order and pay for food or beverages using a restaurant website: 74%.

Technology 78

Technology Mobile Ordering Social Media Online Ordering 78

Perfect Daily Grind

APRIL 4, 2023

Therefore, it’s essential that roasters and coffee shops are able to bridge the gap between producers and consumers in order to communicate these attributes more effectively. For example, we can connect through mobile apps and connect from our farm with roasters all over the world. But the thing that’s missing is commitment.

Consumer Goods 183

Consumer Goods Sustainability Email Marketing Café 183

Restaurant365

FEBRUARY 18, 2022

The restaurant industry is absolutely brimming with innovation. Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Going mobile with management. Casual dining – 28%. Fine dining – 28%. Quickservice – 29%.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

The Restaurant Times

AUGUST 30, 2022

It allows you to manage sales, inventory, supply chain, production, orders, kitchen operations, staff, and customers with the help of a digital interface of the software. In the case of a mobile POS system, a mobile device or tablet can be all the hardware you need. Detailed Performance Reports. Third-party Integrations.

POS 52

POS 2022 Point of Sale Mobile Ordering 52

Aaron Allen & Associates

AUGUST 24, 2022

From online ordering to kitchen automation and pizza delivery with drones, innovation continues to be an essential part of the future of the pizza industry. Digital and online ordering is growing 300 percent faster than dine-in ordering (again, this means billions of dollars in the U.S.

Technology 59

Technology Mobile Ordering Online Ordering Point of Sale 59

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Qu

MARCH 16, 2023

Trend #2: Order accuracy must improve Across the board, off-premise customer satisfaction rates are 15-20% lower than on-premise rates. No one wants ranting Yelp reviews or unfortunate Instagram tags, so nearly two-thirds of operators seek to improve the accuracy of kitchen fulfillment for off-premise orders.

2023 52

2023 Fast Casual Point of Sale Mobile Ordering 52