article thumbnail

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. Fast food and food delivery gradually began changing that equation.

article thumbnail

Six Reasons Promo and Gift Cards Will Be Driving Restaurant Trends in 2022

Modern Restaurant Management

Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt. We’ve listed six trends you’ll see in restaurants in 2022 and, through them, how you can use gift and promotional cards to see even more success.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Experts Weigh In: What Are Key Challenges Restaurants Will Face in 2022?

Modern Restaurant Management

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Restaurants will continue to grapple with labor shortages and supply chain disruptions throughout 2022. Supply chain : Supply chain issues will be a key challenge in 2022.

article thumbnail

Restaurants with Strong Brand Identities Captivate Gen Z

Modern Restaurant Management

According to the National Restaurant Industry’s 2022 State of the Restaurant Industry , 85 percent of Gen Zers use third-party platforms like DoorDash, Grubhub, or UberEats. Loyalty rewards don’t have to include discounts and coupons anymore.

article thumbnail

What’s on the Menu? — January 6, 2023

Modern Restaurant Management

Special Offers (no coupons necessary). Special Offers (available with coupons on White Castle’s social media and/or website). After it was successfully test-marketed in California back in July 2022, the Pretzel Pub Charburger is now available nationwide at participating restaurants. The Big Game. $4 Patrick’s Day.

article thumbnail

10 Tips To Make Your Franchise Feel Local

Modern Restaurant Management

by the end of 2022. Unlike coupons or discount mailers, the proven offers are gift certificates to treat customers who are weary from unpacking boxes and painting rooms. Three out of every 10 restaurants have more than one location, and many operators turn to franchising for expansion, the National Restaurant Association reported.

article thumbnail

The Effects of Inflation on Restaurants and How to Combat Decreased Demand

Modern Restaurant Management

While 2021 was the year of the comeback for restaurants, 2022 is proving to be a very different story. Based on data from Technomic, there’s a 12 percent higher average visit spend when loyal guests use coupons. Well-timed incentive marketing campaigns can enhance consumer spending and visitation patterns.