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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

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Avoiding the Four Biggest Traps of Restaurant Payroll

Modern Restaurant Management

This goes to show that restaurant staff pay, which makes up about a third of restaurant operating costs , is one of the most important facets of running a restaurant. percent, about 87,000 positions, above their February 2020 employment peak, according to the National Restaurant Association. Quit rates have also fallen since then.

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Revolutionizing Restaurants: Embracing Tech Solutions in a Challenging Labor Market

Modern Restaurant Management

According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level. The restaurant industry is a case in point, where employment has yet to climb back from pandemic-induced losses. This is because cellular coverage can often be patchy within buildings.

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How to Safeguard Your Restaurant in the Face of Severe Weather 

Modern Restaurant Management

experienced 28 separate billion-dollar weather disasters, breaking the previous record of 22 set in 2020. With extreme weather events ranking as one of the most significant risks to businesses by the World Economic Forum , now marks a critical time for restaurant owners and operators to evaluate their preparedness strategies.

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How to transition from small-batch to large-scale coffee roasting

Perfect Daily Grind

However, as the industry grows and matures, many roasters will inevitably scale their operations. In the US alone, the consumption of specialty coffee has increased by 18% between 2020 and 2025 , indicating the rising interest in quality, traceable coffee. You may also like our article on designing a complete coffee roasting facility.

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No Reservations About Putting Restaurants First

Modern Restaurant Management

We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners. Back in 2020 before bots and reselling reservations were as prevalent as they are today, Tock launched a sophisticated prevention system. At Tock, we responded rapidly to these challenges.